公开(公告)号：US10896187B2

公开(公告)日：2021-01-19

申请号：US14798507

申请日：2015-07-14

Applicant: CONDUENT BUSINESS SERVICES LLC

Inventor： Saurabh Kataria ,  Tong Sun

IPC: G06F7/00 ,  G06F16/2457 ,  G06F16/248 ,  G06F16/9535

Abstract: The disclosed embodiments illustrate methods and systems for searching for a first user. The one or more inputs pertaining to one or more first attributes of the first user are received. Further, the one or more first attributes of the first user are ranked based on at least a presence of the one or more first attributes among one or more second attributes pertaining to one or more second users. Thereafter, one or more search strings comprising at least one attribute selected from the ranked one or more first attributes are generated, wherein the one or more search strings are utilizable to search for the first user. Finally, a list of third users is obtained from one or more search engines in response to the one or more search strings.

公开(公告)号：US10540667B2

公开(公告)日：2020-01-21

申请号：US15010139

申请日：2016-01-29

Applicant: CONDUENT BUSINESS SERVICES, LLC

Inventor： Veerasundaravel Thirugnanasundaram ,  Tong Sun ,  Arun Bakthavachalu

IPC: G06Q10/00 ,  G06Q30/02 ,  G06Q10/10

Abstract: A method and a system for generating a search query to extract one or more relevant messages from a plurality of messages shared over a computer network. The method includes extracting a plurality of keywords and information pertaining to a plurality of customers from the plurality of messages. Further, the method identifies a set of influential customers from the plurality of customers based on a first score and a second score. The method further includes extracting a set of influential keywords from a first set of messages based on a first number of occurrences of the plurality of keywords in the plurality of messages within a pre-defined time interval. The method further includes generating the search query that includes at least the set of influential customers and the set of influential keywords.

公开(公告)号：US10162884B2

公开(公告)日：2018-12-25

申请号：US13948204

申请日：2013-07-23

Applicant: Conduent Business Services, LLC

Inventor： Veerasundaravel Thirugnanasundaram ,  David R. Vandervort ,  Tong Sun ,  Arun Bakthavachalu

IPC: G06F17/30 ,  G06Q10/10 ,  G06Q30/00 ,  H04L12/58

Abstract: A first embodiment of the disclosure relates to a method for responding to a message posted in a social media stream. The method includes monitoring a social media site for at least one message including select subject matter. In response to identifying a message, the method includes collecting a series of exchanges that form a conversational thread including the message. The method includes determining at least one content attribute of the message. The method includes classifying the message using at least one key attribute. The method includes searching a database for a reference message using a combination of the at least one content and key attributes. The method includes determining a previous outcome of a reference thread including the reference message. The method includes using the previous outcome for determining a course of action.