公开(公告)号：US20190199659A1

公开(公告)日：2019-06-27

申请号：US15851633

申请日：2017-12-21

Applicant: Dropbox, Inc.

Inventor： Aditi Jain ,  Manveer Singh Chawla ,  Swapnil Zarekar ,  Mimi Xu ,  Karandeep Johar ,  Gianluca Venturini

IPC: H04L12/58 ,  H04L29/08

CPC classification number: H04L51/04 ,  G06F3/0483 ,  H04L51/34 ,  H04L67/26

Abstract: A real-time trigger for event-based electronic communication system messaging. In one embodiment, for example, an event caused by a user's activity or inactivity with respect to an online service is queued. When the event is dequeued, it is transformed to a trigger and the trigger is mapped to an action. The action is dispatched to a messaging track actor to carry out the action. Carrying out the action may include putting a user on a messaging track or transitioning the state of a user already on a messaging track.

公开(公告)号：US20190199674A1

公开(公告)日：2019-06-27

申请号：US15851630

申请日：2017-12-21

Applicant: Dropbox, Inc.

Inventor： Aditi Jain ,  Manveer Singh Chawla ,  Swapnil Zarekar ,  Mimi Xu ,  Karandeep Johar ,  Gianluca Venturini ,  Henry Tay ,  Aaron Feldstein

IPC: H04L12/58 ,  G06F17/30

CPC classification number: H04L51/34 ,  G06F3/0482 ,  G06F3/04847 ,  G06F16/9024 ,  H04L51/36 ,  H04L67/26 ,  H04W4/12

Abstract: Techniques for event-based electronic communications management. In one embodiment, for example, the techniques include obtaining a directed graph representing a messaging track. Based on detecting an event pertaining to a user, the directed graph is traversed via a directed edge of the graph from a non-messaging action node of the graph to a messaging action node of the graph. Based on traversing the directed graph, the messaging action is caused to be performed. The techniques enable more targeted and timely event-driven electronic messaging campaigns.