公开(公告)号：US20240362502A1

公开(公告)日：2024-10-31

申请号：US18307148

申请日：2023-04-26

Applicant: HEWLETT PACKARD ENTERPRISE DEVELOPMENT LP

Inventor： Ting-Wei Tsai ,  Pramod M. Kabbali ,  Yao-Huan Chung

IPC: G06N5/022

CPC classification number: G06N5/022 ,  G06Q30/015

Abstract: A process includes responsive to an issue occurring with the computer system, receiving, by a troubleshooting analysis engine, data from the computer system representing information about the computer system. The process includes processing, by the troubleshooting analysis engine, the data to identify a parameter of the computer system having an unexpected value; and searching, by the troubleshooting analysis engine, a design database to identify a design infrastructure of the computer system that is causally linked to the issue. The process includes analyzing, by the troubleshooting analysis engine, the design infrastructure using machine learning to identify a candidate cause of the issue.