公开(公告)号：US20020138546A1

公开(公告)日：2002-09-26

申请号：US10153200

申请日：2002-05-21

Applicant: HONEYWELL INC.

Inventor： Brian Parsonnet ,  Lane D. Desborough ,  Tariq Samad

IPC: G06F015/16 ,  G06F009/00

CPC classification number: G06Q10/10 ,  G06Q10/06316

Abstract: There is disclosed, for use in connection with a network that provides communications between customers generating service requests and vendors capable of electronically fulfilling the service requests, a system for monitoring, controlling, and administering role-based work flows associated with the service requests. Work flows may be controlled and performed through role-based collaboration, allowing anonymity of vendors and customers and providing a template by which a generic work flow can be reapplied. The system comprises: a main controller for creating a first work flow record used to control a first work flow associated with a first service request and for storing the first work flow record in a storage device associated with the main controller. The main controller also receives messages, data files, software applications, and documents from a first customer and a first vendor associated with the first work flow, stores the messages, data files, software applications, and documents in the storage device, and transfers the messages, data files, software applications, and documents to the first customer and the first vendor. The system also comprises an accounting controller associated with the main controller that identifies fees associated with the first work flow and stores fee data associated with the fees in the first work flow record.

Abstract translation: 公开了一种用于与提供产生服务请求的客户之间的通信的网络以及能够电子地实现服务请求的供应商的网络，用于监视，控制和管理与服务请求相关联的基于角色的工作流的系统。 可以通过基于角色的协作来控制和执行工作流程，从而允许供应商和客户的匿名性，并提供可以重新应用通用工作流的模板。 该系统包括：主控制器，用于创建用于控制与第一服务请求相关联的第一工作流的第一工作流记录，以及用于将第一工作流记录存储在与主控制器相关联的存储设备中。 主控制器还从与第一工作流相关联的第一客户和第一供应商接收消息，数据文件，软件应用程序和文档，将消息，数据文件，软件应用程序和文档存储在存储设备中，并且传送 消息，数据文件，软件应用程序和文档发送给第一个客户和第一个供应商。 该系统还包括与主控制器相关联的会计控制器，其识别与第一工作流程相关联的费用，并且存储与第一工作流程记录中的费用相关联的费用数据。