公开(公告)号：US20080260135A1

公开(公告)日：2008-10-23

申请号：US11863175

申请日：2007-09-27

Applicant: Joseph SIEGRIST

Inventor： Joseph SIEGRIST

IPC: H04M3/42

CPC classification number: H04M3/5158 ,  H04M3/4211 ,  H04M3/5183 ,  H04M7/003

Abstract: A method and system for placing a call back from a call center to an end user viewing a website includes sending a request for the call back from an end user computer to a call server, the request including the PSTN number at which the end user wishes to be called; placing calls to the end user and the call center, the call center call including the ANI/callerID of the number at which the end user is called; requesting by the call center data concerning the end user from the call server; receiving by the call server data from the end user computer; and transmitting the data from the call server to the call center. The data from the end user computer may be an identification of the web page being viewed, data entered on the web page, an end user identifier and/or co-browsing data.

Abstract translation: 一种用于将呼叫中心的呼叫重新发送到观看网站的终端用户的方法和系统包括：从终端用户计算机向呼叫服务器发送回叫请求，该请求包括终端用户希望的PSTN号码 被称为; 向最终用户和呼叫中心拨打呼叫，呼叫中心呼叫包括呼叫终端用户的号码的ANI / callerID; 呼叫中心从呼叫服务器请求有关最终用户的数据; 接收来自终端用户计算机的呼叫服务器数据; 并将数据从呼叫服务器发送到呼叫中心。 来自最终用户计算机的数据可以是正在查看的网页的标识，在网页上输入的数据，最终用户标识符和/或共同浏览数据。

公开(公告)号：US20110032846A1

公开(公告)日：2011-02-10

申请号：US12878762

申请日：2010-09-09

Applicant: Joseph SIEGRIST

Inventor： Joseph SIEGRIST

IPC: H04L12/16

CPC classification number: H04Q3/0045 ,  H04L12/66 ,  H04M3/38 ,  H04M3/42059 ,  H04M3/42102 ,  H04M3/42195 ,  H04M3/436 ,  H04M7/006 ,  H04M2201/12 ,  H04M2201/14 ,  H04Q3/72

Abstract: In one method and apparatus for blocking unwanted calls in a callback system, parameters associated with a callback request (e.g., the user device to which the call is to be directed, the IP address from which the request originated or an identifier of the source computer from which the callback request originated, the party from whom the call is requested) are tracked for each call. A decision to automatically block the requested callback is made based on one or more criteria based on a combination of these parameters, which may be a total over a period of time. In a second method, one or both of the parties to the callback is queried as to whether the callback is unwanted and, if so, one or more parameters associated with the request are blacklisted.

Abstract translation: 在用于阻止回呼系统中的不需要的呼叫的一种方法和装置中，与回叫请求相关联的参数（例如，呼叫所针对的用户设备，发起请求的IP地址或源计算机的标识符 从其发起回叫请求，请求呼叫的一方）为每个呼叫进行跟踪。 基于一个或多个基于这些参数的组合的标准来做出自动阻止所请求的回叫的决定，这些参数可以是一段时间内的总和。 在第二种方法中，查询回调的一方或双方是否回调是不需要的，如果是，则与请求相关联的一个或多个参数被列入黑名单。