公开(公告)号：US10142454B2

公开(公告)日：2018-11-27

申请号：US15441538

申请日：2017-02-24

Applicant: MOTOROLA SOLUTIONS, INC

Inventor： Eric Johnson ,  Zhiyi Zhou ,  Roberto A. Perez ,  Scott Arnold

IPC: H04B7/00 ,  H04M1/725 ,  H04W4/08 ,  H04W8/18

Abstract: A method for providing a customized user interface for group communication at a communication device is provided. An electronic processor determines a list of communication groups with which a user identifier of the communication device is registered and identifies a communication group type for each communication group in the list based on service capabilities of the respective communication group. The electronic processor assigns a set of communication group types for the user identifier and determines a type of group communication application to be configured at the communication device. The electronic processor then generates user interface elements as a function of the set of communication group types and the type of group communication application and configures the group communication application including the user interface elements at the communication device for supporting group communication.

公开(公告)号：US10348888B1

公开(公告)日：2019-07-09

申请号：US16054806

申请日：2018-08-03

Applicant: MOTOROLA SOLUTIONS, INC.

Inventor： Scott Arnold ,  Julianne Folden ,  Daniel Marcus ,  Lisa Vailencour

IPC: H04M11/04 ,  H04M3/00 ,  H04M3/36 ,  H04M3/42 ,  H04M3/523 ,  H04M3/436

Abstract: Methods and systems for optimizing a call queue at a dispatch center. One system includes an electronic computing device including an electronic processor configured to define an incident based on a first call received from a first communication device, wherein the incident includes an incident location, receive, from a second communication device operated by a caller, a second call, perform an analysis of a metadata of the second call, determine a caller identification based on the metadata of the second call when the electronic processor determines, based on the analysis, that either (1) a call traffic level, following the first call, exceeds a call traffic threshold, or (2) a location of the second communication device is proximate to a location of the incident, and direct the second call to either a primary call handling workstation or a secondary call handling workstation based on the caller identification.