公开(公告)号：US20190258865A1

公开(公告)日：2019-08-22

申请号：US15902626

申请日：2018-02-22

Applicant: MOTOROLA SOLUTIONS, INC.

Inventor： Suzanne E. ERNESTI ,  Jody A. STOWELL

IPC: G06K9/00 ,  G06Q50/26 ,  G08B21/04 ,  H04N7/18

Abstract: A device, system and method for controlling a communication device to provide alerts. One or more computing devices determine, using multimedia data received from one or more multimedia devices at a location of a commanding person, that an aural command has been directed from the commanding person to a target person. The one or more computing devices identify, using video data received from the one or more multimedia devices, one or more barriers to the target person hearing the aural command. The one or more computing devices determine, based on the one or more barriers that are identified using the video data, a likelihood that the target person has not heard the aural command. When the likelihood that the target person has not heard the aural command meets a threshold condition, the one or more computing devices cause a communication device associated with the commanding person to provide an alert.

公开(公告)号：US20240223705A1

公开(公告)日：2024-07-04

申请号：US18090151

申请日：2022-12-28

Applicant: MOTOROLA SOLUTIONS, INC.

Inventor： Anna L. STEINBRENNER ,  Jody A. STOWELL ,  Shilpa VARANASI

IPC: H04M3/51 ,  G10L25/63 ,  H04M3/22

CPC classification number: H04M3/5116 ,  G10L25/63 ,  H04M3/2281 ,  H04M2242/04

Abstract: Device, system and method to initiate electronic actions on calls and manage call-taking resources is provided. A device receives a call for a public-safety answering point (PSAP) and, based on determining human-operated communication devices of the PSAP are engaged on other calls: places the call into a queue; answers the call; and provides, on the call, an inquiry for keywords indicative of mental health of a caller on the call. The device determines, based on a keyword spoken by the caller, an electronic activity configured to maintain the caller on the call, including a prompt to cause the caller to talk. The device provides, while the call is in the queue, the electronic activity on the call, receives a response, and, based on a relative reduction of the queue, the keyword, the response, and/or a measured stress level of the caller, implements an electronic action configured to manage the queue.

公开(公告)号：US20230169807A1

公开(公告)日：2023-06-01

申请号：US17538210

申请日：2021-11-30

Applicant: MOTOROLA SOLUTIONS, INC.

Inventor： Francesca SCHULER ,  Jody A. STOWELL ,  Kiesha GRANT

IPC: G07C9/00 ,  G06N20/00

CPC classification number: G07C9/00309 ,  G06N20/00

Abstract: A device, system, and method for electronic access control to reunify persons is provided. A device determines, using electronic data, a modality of an incident associated with a premises. The device determines: one or more routes associated with the premises and the modality; and electronic reunification data associated with the modality, the electronic reunification data defining one or more first persons and one or more second persons that are to meet in association with the incident and in accordance with the one or more routes. The device controls access points at the premises, along the one or more routes, to one or more of unlock, lock, open, or close. The device transmits one or more notifications to one or more communication devices, indicative of the electronic reunification data.