公开(公告)号：US20210264305A1

公开(公告)日：2021-08-26

申请号：US16796039

申请日：2020-02-20

Applicant: NETAPP, INC.

Inventor： Vedavyas Bhamidipati ,  Prajwal V

IPC: G06N7/00 ,  G06K9/62

Abstract: Computing technology for managing support requests are provided. The technology includes a processor executable application programming interface (API) that receives a support case indicating a problem associated with a device. The API utilizes a training model to predict a problem category for the support case. The training model predicts the problem category based on a feature extracted from information included in the support case. The training model further identifies a plurality of proximate support cases based on a distance between the support case and the proximate support cases within a virtual space assigned to the predicted problem category; determines relevance of each proximate support case to the support case; and outputs a resolution code for the support case based on the determined relevance of each proximate support case.

公开(公告)号：US20220326992A1

公开(公告)日：2022-10-13

申请号：US17219808

申请日：2021-03-31

Applicant: NetApp, Inc.

Inventor： Prajwal V

IPC: G06F9/50 ,  G06F13/20 ,  G06F9/46

Abstract: A system is described. The system includes a processing resource and a non-transitory computer-readable medium, coupled to the processing resource, having stored therein instructions that when executed by the processing resource cause the processing resource to collect telemetry data of a distributed storage system associated with a client device, monitor a first set of the IOPS values, select a first IOPS value in the first set of the IOPS values as a highest IOPS value, determine whether the first IOPS value is unequal to a current Max-IOPS parameter value and adjust the Max-IOPS parameter value to be equal to the first IOPS value upon a determination that the first IOPS value is unequal to the current Max-IOPS parameter value.

公开(公告)号：US11971779B2

公开(公告)日：2024-04-30

申请号：US16796039

申请日：2020-02-20

Applicant: NETAPP, INC.

Inventor： Vedavyas Bhamidipati ,  Prajwal V

IPC: G06F11/07 ,  G06F18/214 ,  G06F18/22 ,  G06F18/2415 ,  G06N5/022 ,  G06N5/04

CPC classification number: G06F11/0793 ,  G06F18/2155 ,  G06F18/22 ,  G06F18/2415 ,  G06N5/022 ,  G06N5/04

Abstract: Computing technology for managing support requests are provided. The technology includes a processor executable application programming interface (API) that receives a support case indicating a problem associated with a device. The API utilizes a training model to predict a problem category for the support case. The training model predicts the problem category based on a feature extracted from information included in the support case. The training model further identifies a plurality of proximate support cases based on a distance between the support case and the proximate support cases within a virtual space assigned to the predicted problem category; determines relevance of each proximate support case to the support case; and outputs a resolution code for the support case based on the determined relevance of each proximate support case.