公开(公告)号：US12124516B1

公开(公告)日：2024-10-22

申请号：US18455361

申请日：2023-08-24

Applicant: NICE LTD.

Inventor： Oz Granit ,  Yuval Shachaf ,  Eran Roseberg

IPC: G06F16/903

CPC classification number: G06F16/90344

Abstract: A system to create new automation routines includes a processor to: Over time, store a group of actions taken by a group of agents within applications. From the stored group of actions, identify a repeating pattern of actions in a subset of the applications, and construct a binary vector, each position within the binary vector storing a 1 for an occurrence of any action within any application of the subset, and a 0 otherwise. From the binary vector and the repeating pattern, extract a sentence including at least one action within at least one application. Based on the repeating pattern, an application type, or a business goal, create a constraint. If the sentence meets the constraint, accept the sentence and add it to a pool of accepted sentences. From the pool of accepted sentences, identify a pattern of occurrences of the accepted sentence, and create a new automation routine.