公开(公告)号：US20190147404A1

公开(公告)日：2019-05-16

申请号：US15814671

申请日：2017-11-16

Applicant: Salesforce.com, inc.

Inventor： Erik Lue ,  Pratima Arora ,  Nima Motamedi ,  Tao Chen ,  Aaron Zhang ,  Aaron Quan ,  Roshni Datta ,  Parin Kenia ,  David Buccola ,  Shaahin Rushan ,  Kasthuri Periyakoil ,  Kedar Doshi ,  Scott Goldstein ,  Dmitri Limonov

IPC: G06Q10/10 ,  H04L12/58

Abstract: An analysis service may crawl communication events occurring on an organization-wide application. The analysis service may analyze the events to determine communication events that are relevant to a record of a management application of the organization. The analysis service may generate data points for the record based on analysis of the communication events of the organization. The relevant communication events and data points may provide contexts to users of the management application.