公开(公告)号：US20150302423A1

公开(公告)日：2015-10-22

申请号：US14254993

申请日：2014-04-17

Applicant: Xerox Corporation

Inventor： Veerasundaravel Thirugnanasundaram ,  Udhayakumar Dhanabalan ,  Tong Sun ,  David R. Vandervort ,  Arun Bakthavachalu

IPC: G06Q30/02 ,  G06Q50/00

CPC classification number: G06Q30/0201 ,  G06Q30/0282 ,  G06Q50/01

Abstract: Methods and systems for categorizing users. A first set of communities and a second set of communities are identified based on a set of keywords and one or more messages posted by at least the users on one or more websites. The first set of communities corresponds to at least one of a product or a service, and second set of communities corresponds to at least one of a competitor-product or a competitor-service. The one or more conversations associated a user in at least one of the first set of communities or the second set of communities are determined. The one or more conversations correspond to exchange of messages at least between the user and a user-representative. The one or more conversations are analyzed to obtained one or more attributes. The users are categorized based on the one or more attributes.

Abstract translation: 用户分类的方法和系统 基于一组关键字和至少一个或多个网站上的用户发布的一个或多个消息来识别第一组社区和第二组社区。 第一组社区对应于产品或服务中的至少一个，第二组社区对应于竞争对手产品或竞争对手服务中的至少一个。 确定在第一组社区或第二组社区中的至少一个中关联用户的一个或多个会话。 该一个或多个对话至少在用户和用户代表之间对应于消息的交换。 分析一个或多个对话以获得一个或多个属性。 用户根据一个或多个属性进行分类。