公开(公告)号：US20240078388A1

公开(公告)日：2024-03-07

申请号：US18388239

申请日：2023-11-09

Applicant: eBay Inc.

Inventor： Don Kumudu Janaka Ranatunga ,  Marie Michelle Rhea Foster ,  Brandon An Lai ,  Sanjika Hewavitharana ,  Jason Diran ,  Canran Xu

IPC: G06F40/30 ,  G06N20/00 ,  H04L51/212

CPC classification number: G06F40/30 ,  G06N20/00 ,  H04L51/212

Abstract: Disclosed are systems and methods for receiving a plurality of comments at a particular phase of a transaction with a member of a networked system, classifying one or more of the plurality of comments into one of a set of predetermined sentiment classifications, applying a trained machine learning system to select a category from a set of predefined categories for each of the one or more comments, applying a natural language processing module to generate a sub-category for each of the one or more comments, associating the generated sub-categories with their respective categories for the one or more comments, and generating a display of the determined categories for the particular transaction with the generated sub-categories, each generated sub-category being graphically connected to their respective categories.

公开(公告)号：US20210064824A1

公开(公告)日：2021-03-04

申请号：US16461125

申请日：2018-05-18

Applicant: eBay Inc.

Inventor： Don Kumudu Janaka Ranatunga ,  Marie Michelle Rhea Foster ,  Brandon An Lai ,  Sanjika Hewavitharana ,  Jason Diran ,  Canran Xu

IPC: G06F40/30 ,  G06N20/00 ,  H04L12/58

Abstract: Disclosed are systems and methods for receiving a plurality of comments at a particular phase of a transaction with a member of a networked system, classifying one or more of the plurality of comments into one of a set of predetermined sentiment classifications, applying a trained machine learning system to select a category from a set of predefined categories for each of the one or more comments, applying a natural language processing module to generate a sub-category for each of the one or more comments, associating the generated sub-categories with their respective categories for the one or more comments, and generating a display of the determined categories for the particular transaction with the generated sub-categories, each generated sub-category being graphically connected to their respective categories.

公开(公告)号：US20210192145A1

公开(公告)日：2021-06-24

申请号：US17195888

申请日：2021-03-09

Applicant: eBay Inc.

Inventor： Don Kumudu Janaka Ranatunga ,  Marie Michelle Rhea Foster ,  Brandon An Lai ,  Sanjika Hewavitharana ,  Jason Diran ,  Canran Xu

IPC: G06F40/30 ,  G06N20/00 ,  H04L12/58

Abstract: Disclosed are systems and methods for receiving a plurality of comments at a particular phase of a transaction with a member of a networked system, classifying one or more of the plurality of comments into one of a set of predetermined sentiment classifications, applying a trained machine learning system to select a category from a set of predefined categories for each of the one or more comments, applying a natural language processing module to generate a sub-category for each of the one or more comments, associating the generated sub-categories with their respective categories for the one or more comments, and generating a display of the determined categories for the particular transaction with the generated sub-categories, each generated sub-category being graphically connected to their respective categories.

公开(公告)号：US11853703B2

公开(公告)日：2023-12-26

申请号：US17195888

申请日：2021-03-09

Applicant: eBay Inc.

Inventor： Don Kumudu Janaka Ranatunga ,  Marie Michelle Rhea Foster ,  Brandon An Lai ,  Sanjika Hewavitharana ,  Jason Diran ,  Canran Xu

IPC: G06F40/30 ,  G06N20/00 ,  H04L51/212

CPC classification number: G06F40/30 ,  G06N20/00 ,  H04L51/212

Abstract: Disclosed are systems and methods for receiving a plurality of comments at a particular phase of a transaction with a member of a networked system, classifying one or more of the plurality of comments into one of a set of predetermined sentiment classifications, applying a trained machine learning system to select a category from a set of predefined categories for each of the one or more comments, applying a natural language processing module to generate a sub-category for each of the one or more comments, associating the generated sub-categories with their respective categories for the one or more comments, and generating a display of the determined categories for the particular transaction with the generated sub-categories, each generated sub-category being graphically connected to their respective categories.

公开(公告)号：US10990764B2

公开(公告)日：2021-04-27

申请号：US16461125

申请日：2018-05-18

Applicant: eBay Inc.

Inventor： Don Kumudu Janaka Ranatunga ,  Marie Michelle Rhea Foster ,  Brandon An Lai ,  Sanjika Hewavitharana ,  Jason Diran ,  Canran Xu

IPC: G06F40/30 ,  H04L12/58 ,  G06N20/00

Abstract: Disclosed are systems and methods for receiving a plurality of comments at a particular phase of a transaction with a member of a networked system, classifying one or more of the plurality of comments into one of a set of predetermined sentiment classifications, applying a trained machine learning system to select a category from a set of predefined categories for each of the one or more comments, applying a natural language processing module to generate a sub-category for each of the one or more comments, associating the generated sub-categories with their respective categories for the one or more comments, and generating a display of the determined categories for the particular transaction with the generated sub-categories, each generated sub-category being graphically connected to their respective categories.