公开(公告)号：US06408279B1

公开(公告)日：2002-06-18

申请号：US09340523

申请日：1999-06-28

申请人： Timothy E. Mason

发明人： Timothy E. Mason

IPC分类号： G06F1760

CPC分类号： G07G3/00 ,  A47F9/047 ,  G06Q20/20 ,  G06Q20/202 ,  G07G1/0054

摘要： A method of operating a retail system which has (i) a self-service checkout terminal, and (ii) a remote supervisor terminal includes the step of generating an intervention-needed control signal with the self-service checkout terminal if a user of the self-service checkout terminal requests intervention from retail personnel operating the remote supervisor terminal during a checkout transaction. The method also includes the step of transmitting the intervention-needed control signal to the remote supervisor terminal. The method further includes the step of generating a request-acknowledged control signal with the remote supervisor terminal in response to receipt of the intervention-needed control signal. Moreover, the method includes the step of suspending the checkout transaction of the user in response to generation of the request-acknowledged control signal. A self-service retail system is also disclosed.

摘要翻译： 一种操作零售系统的方法，该零售系统具有（i）自助服务检验终端，以及（ii）远程监控终端包括如果用户的自助服务检验终端产生干预需要的控制信号的步骤 自助结账终端在结帐交易过程中请求经营远程主管终端的零售人员进行干预。 该方法还包括将干预需要的控制信号发送到远程监控终端的步骤。 该方法还包括响应于接收到干预需要的控制信号而与远程监控终端产生请求确认的控制信号的步骤。 此外，该方法包括响应于请求确认的控制信号的生成暂停用户的结账交易的步骤。 还透露了一个自助服务零售系统。

公开(公告)号：US06347137B1

公开(公告)日：2002-02-12

申请号：US09205961

申请日：1998-12-04

申请人： Timothy E. Mason

发明人： Timothy E. Mason

IPC分类号： H04M760

CPC分类号： G07G3/006 ,  G07G1/0036

摘要： The present invention provides a self-checkout terminal having input and output devices for performing a self-checkout process. The input and output devices are controlled and monitored by system software that determines, based on its monitoring of the input and output devices, whether intervention by store personnel is necessary. The system software further controls a voice modem that provides a digital audio signal output to a store intercom system, and has access to digital audio files containing announcements to be played on the store intercom system. When the system software determines that intervention by store personnel is necessary, it selects an appropriate digital audio file and plays the digital audio file over the store intercom system by means of the voice modem.

摘要翻译： 本发明提供一种具有用于执行自检结果处理的输入和输出装置的自签结终端。 输入和输出设备由系统软件控制和监控，该系统软件根据其对输入和输出设备的监控，确定商店人员的干预是必要的。 系统软件进一步控制向存储对讲系统提供数字音频信号输出的语音调制解调器，并且可以访问包含要在商店对讲系统上播放的通告的数字音频文件。 当系统软件确定商店人员的干预是必要的时，它选择适当的数字音频文件，并通过语音调制解调器在商店对讲系统上播放数字音频文件。