公开(公告)号：US20180211346A1

公开(公告)日：2018-07-26

申请号：US14014176

申请日：2013-08-29

Applicant: Amazon Technologies. Inc.

Inventor： Nicholas John Morren ,  Rucheek Hasmukh Sangani ,  Neha Goswami ,  Denis Trong Nguyen ,  Richard Scott McNew

IPC: G06Q50/28 ,  G06Q30/02

CPC classification number: G06Q50/28 ,  G06Q30/0207

Abstract: Pickup location operations may be performed based on trusted user feedback. For example, a user may provide feedback that an ordered item at a pickup location is missing or damaged, in response to which a refund or replacement may be issued. Feedback may also be provided to indicate that a malfunction is occurring at the pickup location, in response to which the malfunctioning equipment may be disabled and a repair request may be made. Feedback may also be provided to indicate that a scheduled time period for a user to retrieve an item from the pickup location needs to be changed, in response to which an alternative time period may be selected.