公开(公告)号：US11522994B2

公开(公告)日：2022-12-06

申请号：US17101171

申请日：2020-11-23

申请人： Bank of America Corporation

发明人： Charlene L. Ramsue ,  Thomas G. Frost ,  Youshika C. Scott ,  George Albero ,  Brian H. Corr ,  Scott Nielsen

IPC分类号： H04M3/22 ,  H04M3/51 ,  G10L17/04 ,  G10L17/06 ,  G10L25/90 ,  H04M3/42

摘要： Aspects of the disclosure relate to voiceprint tracking and anomaly detection. A computing platform may detect voice information from a call management system. The computing platform may establish voiceprints for employees and clients of an enterprise. The computing platform may detect a call between an employee and a caller attempting to access a client account. The computing platform may identify a first voiceprint corresponding to the employee and a second voiceprint corresponding to the caller. The computing platform may compare the second voiceprint to a known voiceprint corresponding to the client. Based on the comparison of the second voiceprint to the known voiceprint, the computing platform may determine that the second voiceprint does not match the known voiceprint. The computing platform may identify that the second voiceprint corresponds to another employee of the enterprise, and may send a security notification indicating potential unauthorized account access to an enterprise computing device.