公开(公告)号：US20050097028A1

公开(公告)日：2005-05-05

申请号：US10851646

申请日：2004-05-24

申请人： Larry Watanabe ,  Patrick Yip ,  Praveen Reddy

发明人： Larry Watanabe ,  Patrick Yip ,  Praveen Reddy

IPC分类号： G06Q10/00 ,  G06Q40/00 ,  G06F17/60

CPC分类号： G06Q10/10 ,  G06Q30/02 ,  G06Q40/02 ,  G06Q40/04 ,  G06Q40/12

摘要： A method and system predict customers/accounts that are likely to become attrited based on predefined classification rules and customer data/account information associated with the customers/accounts. The classification rules are generated by parsing through historical customer data/account information to identify attrition customers/accounts and their associated attributes. Unique algorithm is used to determine attrition statuses of the customers or accounts. After the classification rules are generated, the rules are applied to new customer data or account information to predict customers or accounts that are likely to become attrited.

摘要翻译： 一种方法和系统可以根据与客户/账户相关联的预定义分类规则和客户数据/帐户信息来预测可能变得磨损的客户/账户。 分类规则是通过解析历史客户数据/帐户信息来识别消费者/账户及其相关属性来生成的。 唯一算法用于确定客户或客户的损耗状态。 生成分类规则后，规则将应用于新的客户数据或帐户信息，以预测可能变得磨损的客户或帐户。