公开(公告)号：US11348160B1

公开(公告)日：2022-05-31

申请号：US17491534

申请日：2021-10-01

申请人： ConverseNowAI

发明人： Vinay Kumar Shukla ,  Rahul Aggarwal ,  Pranav Nirmal Mehra ,  Vrajesh Navinchandra Sejpal ,  Akshay Labh Kayastha ,  Yuganeshan A J

IPC分类号： G06Q30/00 ,  G06Q30/06 ,  G06N20/00 ,  G10L15/18 ,  G06K9/62 ,  G06Q30/02

摘要： A computer system may connect to various customer-facing devices and manage or automate the order process between a retail store and the customer. The computer system may perform the dialogue and receive an order for items from the retail store and may perform quality control monitoring of the dialogue between customers and employees taking orders. The ordering system may utilize the ordered items in combination with various contextual cues to determine a customer identity which may then be linked to past orders and/or various order preferences. Based on the determined customer identity, the system may provide recommendations of additional order items or order alterations to the customer before personally identifying information has been collected from the customer. The determination of the customer identity and the determination of recommendations may be performed by machine learning algorithms that were trained on customer data and the retail store products.