SYSTEM FOR PROVIDING HELP INFORMATION, METHOD FOR CONTROLLING DISPLAY OF HELP INFORMATION, AND NON-TRANSITORY RECORDING MEDIUM

    公开(公告)号:US20190303181A1

    公开(公告)日:2019-10-03

    申请号:US16274298

    申请日:2019-02-13

    IPC分类号: G06F9/451 H04N1/00

    摘要: A system for providing help information, including processing circuitry to: acquire, from an information processing apparatus, help request information indicating a request for help information relating to an operation of the information processing apparatus, the help request information including device information of the information processing apparatus and display screen information indicating a display screen displayed on the information processing apparatus; generate help screen information in accordance with the acquired help request information, the help screen information including instruction information for changing a status of the information processing apparatus; and transmit the generated help screen information to the information processing apparatus via a network.