公开(公告)号：US11210712B2

公开(公告)日：2021-12-28

申请号：US16520556

申请日：2019-07-24

Applicant: salesforce.com, inc.

Inventor： Yuxi Zhang ,  Kexin Xie ,  Shrestha Basu Mallick ,  Darrell Grissen

IPC: G06Q30/02

Abstract: A system can recommend a next action for a user. A memory can store user data corresponding to the user and can include historic interaction points. A behavior pattern can be identified based on two or more interaction points stored in the user data. An intent of the user based on the behavior pattern can be identified. The intent can be based on a previous behavior pattern of another user. Several probabilities that the user will meet one or more objectives can be determined based on the intent. The probabilities can be scored using and used to assign a policy to the first user. A next action can be recommended based on the policy and executed with respect to the user. The outcome of the recommended next action can be stored to the user data.

公开(公告)号：US20210027338A1

公开(公告)日：2021-01-28

申请号：US16520556

申请日：2019-07-24

Applicant: salesforce.com, inc.

Inventor： Yuxi Zhang ,  Kexin Xie ,  Shrestha Basu Mallick ,  Darrell Grissen

IPC: G06Q30/02

Abstract: A system can recommend a next action for a user. A memory can store user data corresponding to the user and can include historic interaction points. A behavior pattern can be identified based on two or more interaction points stored in the user data. An intent of the user based on the behavior pattern can be identified. The intent can be based on a previous behavior pattern of another user. Several probabilities that the user will meet one or more objectives can be determined based on the intent. The probabilities can be scored using and used to assign a policy to the first user. A next action can be recommended based on the policy and executed with respect to the user. The outcome of the recommended next action can be stored to the user data.