公开(公告)号：US07003456B2

公开(公告)日：2006-02-21

申请号：US09878173

申请日：2001-06-12

申请人： Laurence S. Gillick ,  Robert Roth ,  Linda Manganaro ,  Barbara R. Peskin ,  David C. Petty ,  Ashwin Rao

发明人： Laurence S. Gillick ,  Robert Roth ,  Linda Manganaro ,  Barbara R. Peskin ,  David C. Petty ,  Ashwin Rao

IPC分类号： G10L15/26

CPC分类号： G10L15/32 ,  G10L15/10

摘要： A computer-based method of routing a message to a system includes receiving a message, and processing the message using large-vocabulary continuous speech recognition to generate a string of text corresponding to the message. The method includes generating a confidence estimate of the string of text corresponding to the message and comparing the confidence estimate to a predetermined threshold. If the confidence estimate satisfies the predetermined threshold, the string of text is forwarded to the system. If the confidence estimate does not satisfy the predetermined threshold, the information relating to the message is forwarded to a transcriptionist. The message may include one or more utterances. Each utterance in the message may be separately or jointly processed. In this way, a confidence estimate may be generated and evaluated for each utterance or for the whole message. Information relating to each utterance may be separately or jointly forwarded based on the results of the generation and evaluation.

摘要翻译： 将消息路由到系统的基于计算机的方法包括接收消息，以及使用大词汇连续语音识别处理消息以生成与消息对应的文本串。 该方法包括生成对应于消息的文本串的置信估计，并将置信度估计与预定阈值进行比较。 如果置信度估计满足预定阈值，那么文本串将被转发给系统。 如果置信度估计不满足预定阈值，与消息相关的信息被转发给记录者。 消息可以包括一个或多个话语。 消息中的每个话语可以单独或联合处理。 以这种方式，可以为每个话语或整个消息产生和评估置信估计。 与每个话语有关的信息可以根据生成和评估的结果单独或共同转发。