CONTROLLING AN ENGAGEMENT STATE OF AN AGENT DURING A HUMAN-MACHINE DIALOG

    公开(公告)号:US20220122607A1

    公开(公告)日:2022-04-21

    申请号:US17562891

    申请日:2021-12-27

    Abstract: A method of controlling an engagement state of an agent during a human-machine dialog is provided. The method can include receiving a spoken request that is a conditional locking request, wherein the conditional locking request uses a natural language expression to explicitly specify a locking condition, which is a predicate, storing the predicate in a format that can be evaluated when needed by the agent, entering a conditionally locked state in response to the conditional locking request, in the conditionally locked state, receiving a multiplicity of requests without a need for a wakeup indicator, and for a request from the multiplicity of requests evaluating the predicate upon receiving the request, and processing the request if the predicate is true.

    Interpreting expressions having potentially ambiguous meanings in different domains

    公开(公告)号:US11113473B2

    公开(公告)日:2021-09-07

    申请号:US15942875

    申请日:2018-04-02

    Abstract: The present invention extends to methods, systems, and computer program products for interpreting expressions having potentially ambiguous meanings in different domains. Multi-domain natural language understanding systems can support a variety of different types of clients. Expressions can be interpreted across multiple domains. Weights can be assigned to domains. Weights can be client specific or expression specific so that a chosen interpretation is more likely correct for the type of client or for its context. Stored weight sets can be chosen according to identifying information carried as metadata with expressions or weight sets carried directly as metadata. Domains can additionally or alternatively be ranked in ordered lists or comparative domain pairs of to favor some domains over others as appropriate for client type or client context.

    Systems and methods for providing identification information in response to an audio segment

    公开(公告)号:US10657174B2

    公开(公告)日:2020-05-19

    申请号:US16044331

    申请日:2018-07-24

    Abstract: The present invention relates to providing identification information in response to an audio segment using a first mode of operation including receiving an audio segment and sending the audio segment to a remote server and receiving, from the remote server, identification information relating to the audio segment, and a second mode of operation of receiving an audio segment and using stored information to obtain identification information relating to the received audio segment received, without sending the audio segment to the remote server. The present invention further includes using identification information from the remote server and using local identification information and selecting either identification information from the remote server or local identification information based on selection criteria, and generating an output based on the selected identification information.

    Virtual assistant configured by selection of wake-up phrase

    公开(公告)号:US10217453B2

    公开(公告)日:2019-02-26

    申请号:US15294234

    申请日:2016-10-14

    Abstract: A speech-enabled dialog system responds to a plurality of wake-up phrases. Based on which wake-up phrase is detected, the system's configuration is modified accordingly. Various configurable aspects of the system include selection and morphing of a text-to-speech voice; configuration of acoustic model, language model, vocabulary, and grammar; configuration of a graphic animation; configuration of virtual assistant personality parameters; invocation of a particular user profile; invocation of an authentication function; and configuration of an open sound. Configuration depends on a target market segment. Configuration also depends on the state of the dialog system, such as whether a previous utterance was an information query.

    MANAGING AGENT ENGAGEMENT IN A MAN-MACHINE DIALOG

    公开(公告)号:US20180301151A1

    公开(公告)日:2018-10-18

    申请号:US15881553

    申请日:2018-01-26

    Abstract: Agents engage and disengage with users intelligently. Users can tell agents to remain engaged without requiring a wakeword. Engaged states can support modal dialogs and barge-in. Users can cause disengagement explicitly. Disengagement can be conditional based on timeout, change of user, or environmental conditions. Engagement can be one-time or recurrent. Recurrent states can be attentive or locked. Locked states can be unconditional or conditional, including being reserved to support user continuity. User continuity can be tested by matching parameters or tracking user by many modalities including microphone arrays, cameras, and other sensors.

    Natural language module store
    38.
    发明授权

    公开(公告)号:US10102201B2

    公开(公告)日:2018-10-16

    申请号:US14954810

    申请日:2015-11-30

    Abstract: The present invention extends to methods, systems, and computer program products for a natural language module store. In general, the invention can be used to manage natural language modules offered through a natural language module store. Natural language module (NLM) developers can post NLMs at a NLM store to make the NLMs available for use by others. Developers can select NLMs for inclusion in natural language interpreters (NLIs) containing (and possibly integrating the functionality of) one or more NLMs. Prior to selecting a NLM, a developer can search or browse NLMs to identify an appropriate NLM. Optionally, a developer can test a NLM in the NLM store prior to inclusion in an NLI. For example, multiple NLMs purporting to provide the same specified natural language functionality can be tested relative to one another prior to selection of one of the NLMs for inclusion in an NLI.

    AD BIDDING BASED ON A BUYER-DEFINED FUNCTION
    39.
    发明申请

    公开(公告)号:US20180108050A1

    公开(公告)日:2018-04-19

    申请号:US15293931

    申请日:2016-10-14

    CPC classification number: G06Q30/0275 G06F17/2775 G06F17/2785

    Abstract: An ad processor evaluates bid functions that are based on concepts that might be generated from interpretations of natural language expressions. Ad buyers provide the functions with corresponding ads to ad processors. Bid functions are further based on the values of semantic information referenced by expressions. Bid functions are further based on environmental information. Ad buyers are able to modify bid functions. Ads may be provided in the form of questions, and may be indicated by an identifying sound. Upon finding no expression concepts within a bid function, the set of expression concepts is expanded according to strengths of connections between concepts in a concept graph.

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