公开(公告)号：US20080313123A1

公开(公告)日：2008-12-18

申请号：US11951810

申请日：2007-12-06

Applicant: Brian Galvin

Inventor： Brian Galvin

IPC: G06F17/00

CPC classification number: G06F16/951

Abstract: A method for creating a behavioral network graph has steps for (a) creating a program for tracking and reporting network navigation activity; (b) installing the program on a plurality of network-capable appliances operated by a plurality of persons; (c) tracking the network navigation activity of the persons operating the appliances; (d) recording a collecting data concerning the network navigation activity; and (e) using the collected data to formulate a behavioral network graph.

Abstract translation: 创建行为网络图的方法具有以下步骤：（a）创建用于跟踪和报告网络导航活动的程序; （b）将程序安装在由多人操作的多个具有网络能力的设备上; （c）跟踪操作设备的人员的网络导航活动; （d）记录有关网络导航活动的收集数据; 和（e）使用收集的数据来制定行为网络图。

公开(公告)号：US20070121899A1

公开(公告)日：2007-05-31

申请号：US11551485

申请日：2006-10-20

Applicant: Brian Galvin

Inventor： Brian Galvin

IPC: H04M3/00 ,  H04M5/00

CPC classification number: H04M3/5183 ,  H04M3/51 ,  H04M3/5175

Abstract: According to the invention, a system and method for integrating agent scripting, call routing and workforce management functions in contact centers, enabling them to work together without opposing the influence of the workforce management system against those of the other two systems, is disclosed. In an embodiment of the invention, a feedback mechanism is provided between the agent scripting engine and either the forecasting engine or the adherence module of the workforce management system, or both. This feedback mechanism is used to pass useful information dynamically between the said workforce management system and the said agent scripting engine, said information exchange being unidirectional in either direction, or bidirectional. A similar feedback mechanism is provided between the routing system and either the forecasting engine or the adherence module of the workforce management system, or both. This second feedback mechanism is used to pass useful information dynamically between the said workforce management system and the said call routing system, said information exchange being unidirectional in either direction, or bidirectional. In another embodiment of the invention, a method in which information is passed from an agent scripting engine and a call routing system to the forecasting engine or adherence module of a workforce management system, or both, is disclosed.

Abstract translation: 根据本发明，公开了一种用于将代理脚本，呼叫路由和人力管理功能集成在联络中心中的系统和方法，使得他们能够在不反对劳动力管理系统对其他两个系统的影响的情况下一起工作。 在本发明的一个实施例中，在代理脚本引擎与劳动力管理系统的预测引擎或附着模块之间提供反馈机制，或两者。 该反馈机制用于在所述劳动力管理系统和所述代理脚本引擎之间动态传递有用的信息，所述信息交换在任一方向或双向上是单向的。 在路由系统与劳动力管理系统的预测引擎或附着模块之间提供类似的反馈机制，或两者兼而有之。 该第二反馈机制用于在所述劳动力管理系统和所述呼叫路由系统之间动态传递有用信息，所述信息交换在任一方向或双向上是单向的。 在本发明的另一个实施例中，公开了一种方法，其中将信息从代理脚本引擎和呼叫路由系统传递到劳动力管理系统或两者的预测引擎或附着模块。

公开(公告)号：USD1052662S1

公开(公告)日：2024-11-26

申请号：US29734892

申请日：2020-05-15

Applicant: Brian Galvin

Designer： Brian Galvin

公开(公告)号：US20080313247A1

公开(公告)日：2008-12-18

申请号：US11951721

申请日：2007-12-06

Applicant: Brian Galvin

Inventor： Brian Galvin

IPC: G06F17/00

CPC classification number: G06F16/951

Abstract: A computer implemented method for scoring a first network node comprising data accessible to a user when connected to the network has steps of (a) determining at least an approximate probability for the first network node that a user not connected to the node will connect to the first node before connecting to any other node; and (b) assigning a score to the node based at least in part on the determined probability.

Abstract translation: 用于对包括连接到网络的用户可访问的数据进行评分的第一网络节点的计算机实现方法具有以下步骤：（a）至少确定第一网络节点的未连接到节点的用户将连接到 连接任何其他节点之前的第一个节点; 以及（b）至少部分地基于所确定的概率向所述节点分配分数。

公开(公告)号：US20080313115A1

公开(公告)日：2008-12-18

申请号：US11951855

申请日：2007-12-06

Applicant: Brian Galvin

Inventor： Brian Galvin

IPC: G06F17/00

CPC classification number: G06F16/951

Abstract: A method for predicting demographic phenomena has steps for (a) determining behavioral characteristics of a specific population group related by one or more of interest or behavior; (b) creating one or more browsing software agents incorporating behavioral characteristics from step (a) and enabled to browse a network graph; (c) executing the software agents against the network graph, and noting resulting network phenomena; (d) monitoring the network graph in absence of execution of the software agents; and (e) in the event of reappearance of phenomena from step (c), concluding that real persons of the specific population group are active in producing the network phenomena.

Abstract translation: 预测人口现象的方法具有以下步骤：（a）确定由一个或多个兴趣或行为相关的特定人群的行为特征; （b）创建一个或多个包含来自步骤（a）的行为特征的浏览软件代理，并且能够浏览网络图; （c）根据网络图执行软件代理，并注意到导致的网络现象; （d）在没有执行软件代理的情况下监视网络图; （e）如果重新出现步骤（c）的现象，则得出结论，特定人口群体的真实人员在产生网络现象方面是积极的。

公开(公告)号：US20080043988A1

公开(公告)日：2008-02-21

申请号：US11927431

申请日：2007-10-29

Applicant: Brian Galvin

Inventor： Brian Galvin

IPC: H04M3/00

CPC classification number: H04M3/5183 ,  H04M3/51 ,  H04M3/5175

Abstract: According to the invention, a system and method for integrating agent scripting, call routing and workforce management functions in contact centers, enabling them to work together without opposing the influence of the workforce management system against those of the other two systems, is disclosed. In an embodiment of the invention, a feedback mechanism is provided between the agent scripting engine and either the forecasting engine or the adherence module of the workforce management system, or both. This feedback mechanism is used to pass useful information dynamically between the said workforce management system and the said agent scripting engine, said information exchange being unidirectional in either direction, or bidirectional. A similar feedback mechanism is provided between the routing system and either the forecasting engine or the adherence module of the workforce management system, or both. This second feedback mechanism is used to pass useful information dynamically between the said workforce management system and the said call routing system, said information exchange being unidirectional in either direction, or bidirectional. In another embodiment of the invention, a method in which information is passed from an agent scripting engine and a call routing system to the forecasting engine or adherence module of a workforce management system, or both, is disclosed.

Abstract translation: 根据本发明，公开了一种用于将代理脚本，呼叫路由和人力管理功能集成在联络中心中的系统和方法，使得他们能够在不反对劳动力管理系统对其他两个系统的影响的情况下一起工作。 在本发明的一个实施例中，在代理脚本引擎与劳动力管理系统的预测引擎或附着模块之间提供反馈机制，或两者。 该反馈机制用于在所述劳动力管理系统和所述代理脚本引擎之间动态传递有用的信息，所述信息交换在任一方向或双向上是单向的。 在路由系统与劳动力管理系统的预测引擎或附着模块之间提供类似的反馈机制，或两者兼而有之。 该第二反馈机制用于在所述劳动力管理系统和所述呼叫路由系统之间动态传递有用信息，所述信息交换在任一方向或双向上是单向的。 在本发明的另一个实施例中，公开了一种方法，其中将信息从代理脚本引擎和呼叫路由系统传递到劳动力管理系统或两者的预测引擎或附着模块。

公开(公告)号：US20070155510A1

公开(公告)日：2007-07-05

申请号：US11564185

申请日：2006-11-28

Applicant: Brian Galvin ,  Marshall Votta

Inventor： Brian Galvin ,  Marshall Votta

IPC: A63F13/00

CPC classification number: G11B20/00086 ,  G06F21/64 ,  G11B20/00173 ,  G11B20/00876

Abstract: Aspects of the present invention relate to improved systems and methods adapted to receive an audio recording from a celebrity and store the audio recording in a digital format, wherein the audio recording contains a personalized message from the celebrity to an intended recipient. The audio recording with the authentication information may be transferred to a portable memory facility, and the portable memory facility associated with a collectible item.

Abstract translation: 本发明的方面涉及适于从名人接收音频记录并以数字格式存储音频记录的改进的系统和方法，其中所述音频记录包含从名人到预期接收者的个性化消息。 具有认证信息的音频记录可以被传送到便携式存储设备和与可收集项目相关联的便携式存储设备。