公开(公告)号：US20050171792A1

公开(公告)日：2005-08-04

申请号：US10769240

申请日：2004-01-30

Applicant: Xiaofan Lin ,  Steven Simske ,  Sherif Yacoub ,  Roland Burns

Inventor： Xiaofan Lin ,  Steven Simske ,  Sherif Yacoub ,  Roland Burns

IPC: G06Q10/00 ,  G10L15/00 ,  H04M3/51 ,  H04M3/523 ,  G06F17/60

CPC classification number: G10L15/005 ,  G06Q10/06 ,  H04M3/5166 ,  H04M3/5233 ,  H04M2203/2061

Abstract: A system and method for language variation guided operator selection is disclosed. The method discloses: initiating a dialog between a contact and a call handling system; identifying a language variation spoken by the contact; determining a skill level with respect to the language variation for each operator within a set of operators; selecting an operator whose skill level in the language variation is above a predetermined value; and transferring the dialog with the contact to the operator. The system discloses means and embodiments for implementing the method.

Abstract translation: 公开了一种用于语言变化引导操作员选择的系统和方法。 该方法公开：在联系人和呼叫处理系统之间发起对话; 识别联系人所说的语言变体; 确定一组操作者内的每个操作者的语言变化的技能水平; 选择语言变化中的技能水平高于预定值的运算符; 并将该联系人的对话框传送给操作员。 该系统公开了用于实现该方法的手段和实施例。

公开(公告)号：US20050065789A1

公开(公告)日：2005-03-24

申请号：US10668121

申请日：2003-09-23

Applicant: Sherif Yacoub ,  Steven Simske ,  Xiaofan Lin

Inventor： Sherif Yacoub ,  Steven Simske ,  Xiaofan Lin

IPC: G10L15/00 ,  G10L15/28

CPC classification number: G10L15/32

Abstract: A system comprises a computer system having a central processing unit coupled to a memory and extraction algorithm. A plurality of different automatic speech recognition (ASR) engines are coupled to the computer system that is adapted to analyze a speech utterance and select one of the ASR engines that will most accurately recognize the speech utterance.

Abstract translation: 一种系统包括具有耦合到存储器和提取算法的中央处理单元的计算机系统。 多个不同的自动语音识别（ASR）引擎耦合到适于分析语音话语的计算机系统，并且选择将最准确地识别语音话语的ASR引擎之一。