摘要:
The present invention provides flexible, user-definable call screening processes. The user can optionally define to which telecommunication terminals a screened call is to be broadcast to and under what conditions. An incoming call is forwarded to a call management system that asks the caller to leave a voice message. The call management system selectively couples the call to a POTS line or a VoIP-capable device so that the user can listen to the incoming message and thereby screen the incoming call. Based on the screening, the user can instruct the call management system to connect the caller to the user.
摘要:
The invention relates to a telephone system and method for use by a residential user. A residential telephone system is electrically coupled to an external telephone service facility and electrically coupled to a user telephone. The system comprises a telephone service facility interface for receiving an incoming call signal from the external telephone service facility and a user telephone interface for transmitting the incoming call signal to the user telephone and for receiving an administrative signal from the user telephone. The system also comprises a memory and a messaging module for storing in the memory a calling party message received from a calling party in the incoming call signal. The system further comprises a connection module responsive to the administrative signal received from the user telephone via the user telephone interface for receiving an incoming call signal and processing the incoming call signal to either connect the incoming call signal to the messaging module or to transmit the incoming call signal to the user telephone via the user telephone interface. The invention also relates to a system for remotely administering a residential telephone system. The invention further relates a system and method for call management of incoming calls by a residential telephone system.
摘要:
In a method and voice mail system for providing a call answering service between a source telephone and a target telephone, a voice mail system receives an unanswered call directed to the target telephone. If the target telephone is not busy, the voice mail system establishes an outgoing call to the target telephone and conveys to the source telephone a response having embedded media parameters identifying media ports of the voice mail system. In response to an accept call instruction received from the target telephone, the voice mail system terminates the response and bridges all media between the source telephone and the target telephone.
摘要:
In a first embodiment of the invention, a method of providing a visual message waiting indicator signal to an off-hook telephone includes the step of receiving a voicemail message at a central location, and also includes the step of sending a visual message waiting indicator signal from the central location and destined for the off-hook telephone. In an alternative embodiment, a method of receiving a visual message waiting indicator signal in an off-hook telephone includes the steps of being in an off-hook condition, and receiving a visual message waiting indicator signal. This method may further include the step of displaying a visual message-waiting indicator based on the received visual message waiting indicator signal. This method may also include the step of receiving an alert signal, and the step of transmitting an acknowledgement signal in response to the alert signal. In another alternative embodiment, a telephone includes a visual message waiting indicator, and an interface unit adapted to couple the telephone to a network, such that the telephone is in an off-hook condition when coupled to the network and engaged in a communication activity, and is in an on-hook condition when coupled to the network and not engaged in a communication activity, wherein the interface unit is adapted to receive a visual message waiting indicator signal when in the off-hook condition.
摘要:
Systems and methods for monitoring a call directed to a telephony network-based voice messaging service (VMS) implemented using packet-switched data network telephone conferencing resources, such as an IP-based voice-over-IP conferencing system. The systems and methods use one or more media gateway systems providing an interface between a conventional telephony domain and packet-switched data domain. When a call is to be redirected to the VMS system, the telephony network routes the call via the packet-switched data network using the media gateway. An application server in the packet-switched data network maintains registration information associated with the subscriber. If the subscriber is logged onto the packet-switched data network, the conferencing resources are used to establish a conference call between the caller, the VMS and the subscriber.
摘要:
The present invention allows a user to screen messages being left at a hosted voicemail system from a telephone terminal. Incoming calls intended for the telephone terminal are routed to the voicemail system immediately or after attempting to connect incoming call to the telephone terminal. As the caller is leaving a message at the voicemail system, a connection between the incoming call, voicemail system, and telephone terminal is established to allow the user to listen to the message and decide whether to take the call. The user may decide to take the call or let the caller finish leaving the message. In one embodiment, the telephone terminal is equipped to open only the speaker channel for monitoring the message and will provide a fully bi-directional connection if the user takes the call. The supporting switch and telephone terminal communicate with each other to facilitate the monitoring and taking of calls.
摘要:
A call manager receives an incoming call and from this may generate a subsidiary call signal, which it directs to a first call reception component. For example, the call manager may direct the call to a messaging system. If the call manager receives an intercept signal from the caller, it may redirect the subsidiary call signal to another call reception component, for example to another recipient.
摘要:
Methods and systems are provided for monitoring calls routed to a telephone network voice mail system from a variety of remote telephone locations. When a subscriber receives a telephone call, a determination is made as to whether the subscriber's line is busy or whether the call goes unanswered. If remote call monitoring services are activated, a three-way communication is set up between the calling party, the voice mail system and the subscriber via a remote call monitoring directory number provided by the subscriber. The subscriber is patched into the call on a listen-only basis, but upon command by the subscriber, the subscriber may answer the call. The subscriber may set up a number of remote call monitoring filters, including an nullalways monitornull list, a nullnever monitornull list, and a schedule of days or times during which the subscriber allows or excludes remote call monitoring. Remote call monitoring services may be provided by a telephone services provider that is independent from the subscriber's home telephone services provider.
摘要:
Telephone network service logic relating to calls over the telephone network to a customer terminal, uses both terminal functions and network functions. The terminal has a service logic script for execution at the terminal to control the terminal functions. To control the execution of this script remotely from the network, a script-control message is determined and sent over the telephone network to the terminal. This may use the GR30 message format, with an additional call qualifier specific to the terminal service logic script, and the type of control being requested, e.g., start execution or terminate the script. This enables the reliability of the interaction between the service logic at the network side, and the service logic script at the terminal to be improved. This enables announcement type services to be provided in which a loudspeaker on the terminal can be remotely controlled to make verbal announcements without requiring customer action to lift a receiver.
摘要:
The present invention provides flexible, user-definable call screening processes. The user can optionally define to which telecommunication terminals a screened call is to be broadcast to and under what conditions. An incoming call is forwarded to a call management system that asks the caller to leave a voice message. The call management system selectively couples the call to a POTS line or a VoIP-capable device so that the user can listen to the incoming message and thereby screen the incoming call. Based on the screening, the user can instruct the call management system to connect the caller to the user.