公开(公告)号：US09854102B2

公开(公告)日：2017-12-26

申请号：US14447125

申请日：2014-07-30

申请人： VONAGE AMERICA INC.

发明人： Ka-Yui Kevin Ma ,  John Erickson ,  Eugene Peter Cannon

IPC分类号： H04M15/06 ,  H04M7/00 ,  H04L29/06 ,  H04L12/16 ,  H04L12/927 ,  H04M3/42

CPC分类号： H04M7/0057 ,  H04L12/16 ,  H04L29/06 ,  H04L47/80 ,  H04L63/08 ,  H04L65/1053 ,  H04L65/1059 ,  H04L65/1069 ,  H04L65/1096 ,  H04M3/42042

摘要： An IP telephony system allows a user to register a telephony device that receives its native telephony service from a different telephony service provider as an extension telephone. The user can then place calls through the IP telephony system using the extension telephone. Such calls may or may not be established using the extension telephone's native telephony service provider.

公开(公告)号：US09691077B2

公开(公告)日：2017-06-27

申请号：US13211557

申请日：2011-08-17

申请人： Tzahi Efrati ,  Amichay Oren

发明人： Tzahi Efrati ,  Amichay Oren

IPC分类号： H04L12/26 ,  G06Q30/02

CPC分类号： G06Q30/0207

摘要： An award system associated with a telephony communications system analyzes one or more users' telephony activity to determine if the telephony activity satisfies certain predetermined award rules. If a single user's telephony activity satisfies one or more award rules, the system makes an award to the user. The making of an award can include posting the award on a social networking site with which the user is associated. The analysis can also include collecting information about a predetermined type of telephony activity for multiple users of the system, and determining which of the multiple users has experienced the most of the predetermined type of telephony activity. An award is then granted to those users who experienced the most of the predetermined type of telephony activity.

公开(公告)号：US09686270B2

公开(公告)日：2017-06-20

申请号：US12509794

申请日：2009-07-27

申请人： Richard Petillo

发明人： Richard Petillo

IPC分类号： H04L29/00 ,  H04L29/06 ,  H04L9/32

CPC分类号： H04L63/083 ,  H04L9/3226 ,  H04L63/18 ,  H04L65/1006 ,  H04L2209/56 ,  H04L2209/80

摘要： Packet telephony devices with encryption keys are configured to enable authentication systems and methods for increasing the security of online account access and transactions. The instant disclosure leverages the security in customer equipment hardware such as a terminal adaptor (TA) or router to authenticate a web transaction. A packet telephony device has an encoded encryption key. The encryption key may be used with a display, a user actuable trigger or in a secure connection with a web-enabled device to authenticate a user or a website.

公开(公告)号：US09313676B2

公开(公告)日：2016-04-12

申请号：US14090567

申请日：2013-11-26

申请人： Vonage America Inc.

发明人： Lisa M. Venezia ,  Eric Verbel ,  Kavitha Sreenath ,  Jose Martinez

IPC分类号： H04M11/00 ,  H04W24/04 ,  H04M3/51

CPC分类号： H04W24/04 ,  G06Q10/06 ,  G06Q30/016 ,  H04M3/5175 ,  H04M2215/32

摘要： Embodiments of the present invention generally relate to a method and system for predictive analysis of technical issues in a technical support environment. In some embodiments, the method may include receiving information associated with a first technical support issue reported by a customer, associating at least one category with the first technical support issue based on an analysis of the received information and a history of system operation status data, and transmitting at least a portion of the information associated with the first technical support issue and the associated at least one category to an agent workstation.

摘要翻译： 本发明的实施例通常涉及用于技术支持环境中的技术问题的预测分析的方法和系统。 在一些实施例中，所述方法可以包括接收与由客户报告的第一技术支持问题相关联的信息，所述信息基于对接收到的信息和系统操作状态数据的历史的分析将至少一个类别与第一技术支持问题相关联， 以及将与所述第一技术支持问题相关联的信息的至少一部分和所述相关联的至少一个类别发送到代理工作站。

公开(公告)号：US11095582B2

公开(公告)日：2021-08-17

申请号：US16689310

申请日：2019-11-20

申请人： VONAGE AMERICA INC.

发明人： Alexandra Andreev ,  Iliya Barenboim ,  Dany Orr ,  Yair Bahar ,  Tomer Goshen ,  Joseph Pagnotta

IPC分类号： G06F3/048 ,  H04L12/58 ,  G06F3/0484 ,  G06F3/0488 ,  H04L29/06

摘要： A method of providing automatically updated content a messaging session is disclosed. The method comprising exchanging, via a user interface of a messaging system on a first user device, messages with one or more other user devices in the messaging session, wherein the user interface includes a first region for exchanging messages; initiating display of a plurality of selectable messaging objects that represent supplementary content that is periodically updated during the messaging session; receiving a first user selection of one of the displayed messaging objects to include during the messaging session; and embedding the supplementary content associated with the selected messaging object within the messaging session.

公开(公告)号：US09774744B2

公开(公告)日：2017-09-26

申请号：US13241792

申请日：2011-09-23

申请人： Geoffrey Langos ,  Tzahi Efrati ,  Baruch Sterman

发明人： Geoffrey Langos ,  Tzahi Efrati ,  Baruch Sterman

IPC分类号： H04M7/00 ,  H04M3/22 ,  H04M3/487 ,  H04W4/20 ,  G06Q50/00 ,  G06Q30/02

CPC分类号： H04M7/0024 ,  G06Q30/0255 ,  G06Q50/01 ,  H04M3/2218 ,  H04M3/4878 ,  H04M2201/18 ,  H04M2203/353 ,  H04M2203/551 ,  H04M2203/555 ,  H04M2203/655 ,  H04W4/21

摘要： Systems and methods of recommending that two people form a link on a social networking system uses activities conducted by a first person on a telephony system to determine the names of individuals and businesses that the first person has communicated with through the telephony system. This list of names and individuals is then compared to the names of individuals and businesses that are members of the social networking system. If the first person is communicating with individuals or businesses who are members of the social networking system, a recommendation that they form a link on the social networking system is issued to one or both parties.

公开(公告)号：US09749421B2

公开(公告)日：2017-08-29

申请号：US14336090

申请日：2014-07-21

申请人： Vonage America Inc.

发明人： Eli Birger

IPC分类号： G06F15/16 ,  G06F15/177 ,  G06F15/173 ,  H04L29/08 ,  H04L29/06

CPC分类号： H04L67/141 ,  H04L65/1069 ,  H04L65/4084

摘要： Methods and systems for enabling delivery of media content are provided herein. In some embodiments a method for enabling delivery of media content, comprises receiving a first message from a user device associated with a first subscriber of a telephony service provider to establish a real time communication session with a content service, wherein the first message includes a first subscriber identifier and information identifying the content to be streamed, determining that the first subscriber is authorized to access the content, and sending a second message directed to a second subscriber identifier associated with the content service to establish the real time communication session between the user device and the content service, wherein the real time communication session is established to begin streaming the content.

公开(公告)号：US09462136B2

公开(公告)日：2016-10-04

申请号：US12841258

申请日：2010-07-22

申请人： Michael South ,  John Erickson ,  Andrew James McSherry

发明人： Michael South ,  John Erickson ,  Andrew James McSherry

IPC分类号： H04M3/42 ,  H04M1/15 ,  H04M15/00 ,  G06Q30/04 ,  H04L12/14 ,  H04L29/12 ,  H04L12/701 ,  H04M3/46 ,  H04M7/00 ,  H04L29/06

CPC分类号： H04W4/08 ,  G06Q30/04 ,  H04L12/14 ,  H04L12/1457 ,  H04L29/12754 ,  H04L29/12896 ,  H04L45/00 ,  H04L61/106 ,  H04L61/157 ,  H04L61/2007 ,  H04L61/2069 ,  H04L61/3085 ,  H04L61/605 ,  H04L65/1069 ,  H04L65/4038 ,  H04L65/4061 ,  H04M3/42263 ,  H04M3/465 ,  H04M7/0024 ,  H04M7/006 ,  H04M15/00 ,  H04M15/31 ,  H04M15/56 ,  H04M15/765 ,  H04M15/7652 ,  H04M15/77 ,  H04M15/771 ,  H04M15/773 ,  H04M15/774 ,  H04M15/8016 ,  H04M15/8033 ,  H04M2203/2044

摘要： A IP telephony service allows customers to form user groups. Each user group can include multiple members, each of whom have their own telephony device. A group identifier, which could be a telephone number, is assigned to each user group. As a result, a single telephony device belonging to a member of a user group can be associated with its own unique telephone number, and the telephone number used as the group identifier. The system allows the user to select which of multiple telephone numbers associated with his telephony device are to be used as the originating telephone number when an outgoing telephone call or an outgoing message is sent.

摘要翻译： IP电话服务允许客户组建用户组。 每个用户组可以包括多个成员，每个成员具有它们自己的电话设备。 可以将组标识符（可以是电话号码）分配给每个用户组。 结果，属于用户组成员的单个电话设备可以与其自己的唯一电话号码相关联，并且将电话号码用作组标识符。 该系统允许用户在发出呼出电话呼叫或外发消息时，选择与他的电话设备相关联的多个电话号码作为起始电话号码。

公开(公告)号：US09438640B2

公开(公告)日：2016-09-06

申请号：US14471970

申请日：2014-08-28

申请人： VONAGE NETWORK LLC

发明人： Tzahi Efrati

IPC分类号： G06F15/16 ,  H04L29/06 ,  H04L29/08

CPC分类号： H04L65/1073 ,  H04L65/1006 ,  H04L67/10 ,  H04L67/34

摘要： A method for minimizing application initialization delay comprising sending, from a privileged application executing on a mobile device, a registration message to a server, receiving, at the privileged application, a response message from the server, extracting, from the response message, application information and notifying the mobile device of the application information.

摘要翻译： 一种用于最小化应用初始化延迟的方法，包括从在移动设备上执行的特权应用发送注册消息到服务器，在特权应用中从服务器接收响应消息，从响应消息中提取应用信息 并通知移动设备应用信息。

公开(公告)号：US09363479B2

公开(公告)日：2016-06-07

申请号：US14158308

申请日：2014-01-17

申请人： VONAGE NETWORK LLC

发明人： Kai Xin ,  Weiping Guo ,  Mark Wootton

IPC分类号： H04N7/15 ,  H04M1/725 ,  H04M3/53 ,  H04L12/58 ,  H04M3/533 ,  H04M3/537 ,  H04N7/14

CPC分类号： H04N7/155 ,  H04L51/10 ,  H04M1/72555 ,  H04M3/5315 ,  H04M3/53325 ,  H04M3/537 ,  H04M2201/50 ,  H04N7/147 ,  H04N7/15

摘要： Methods and systems for voice and video messaging are provided here. In some embodiments a method for voice and video messaging may include establishing a telecommunication session with a calling device associated with a first user in response to an indication that a call request from the calling device directed to a called identifier associated with a second user failed, providing to the calling device an option to leave a video message and an option to leave an audio message, receiving a selection from the calling device indicating the selection of the option to leave a video message, disconnecting the established telecommunication session, and receiving a video message from the calling device.