公开(公告)号：US20100082379A1

公开(公告)日：2010-04-01

申请号：US12241989

申请日：2008-09-30

申请人： Allen V.C. Chan ,  Phil S. Coulthard ,  Hans-Arno Jacobsen ,  Helena Litani ,  Vinod Muthusamy ,  Julie F. Waterhouse

发明人： Allen V.C. Chan ,  Phil S. Coulthard ,  Hans-Arno Jacobsen ,  Helena Litani ,  Vinod Muthusamy ,  Julie F. Waterhouse

IPC分类号： G06Q10/00

CPC分类号： H04L41/5003 ,  G06Q10/0639 ,  G06Q10/10 ,  H04L41/0213 ,  H04L43/12

摘要： Methods, systems and computer program products for inferential business process monitoring. Exemplary embodiments include an inferential business process monitoring method, including deriving an optimal set of key performance indicators from a service level agreement specification, determining metrics to compute the key performance indicators from the service level agreement specification, assigning and configuring monitoring agents to retrieve the metrics to obtain the key performance indicators, deploying the monitoring agents and delivering key performance indicator metrics observed by the monitoring agents.

摘要翻译： 方法，系统和计算机程序产品用于推理业务流程监控。 示例性实施例包括推理业务过程监控方法，包括从服务级别协议规范导出关键性能指标的最佳集合，确定从服务级别协议规范计算关键性能指标的度量，分配和配置监控代理以检索度量 获取关键绩效指标，部署监控代理人并提供监控代理观察到的关键绩效指标指标。

公开(公告)号：US20100114619A1

公开(公告)日：2010-05-06

申请号：US12261445

申请日：2008-10-30

申请人： Dorian Birsan ,  Luc Chamberland ,  Allen V.C. Chan ,  Ian C. Kennedy ,  Nathan Kwan ,  Randolph P. Williams

发明人： Dorian Birsan ,  Luc Chamberland ,  Allen V.C. Chan ,  Ian C. Kennedy ,  Nathan Kwan ,  Randolph P. Williams

IPC分类号： G06Q10/00

CPC分类号： G06Q10/06 ,  G06Q10/063 ,  G06Q10/067

摘要： A computer-implemented method for transforming a free-form process diagram into a semantically rich business model based on heuristics. The method includes generating and storing predefined mappings between informal elements to be used in a free-form process diagram and formal elements associated with a semantically rich business model, in a storage medium, receiving a free-form process diagram to be transformed, automatically detecting and mapping the informal elements of the free-form process diagram to the stored predefined-mappings, automatically detecting and mapping connectors positioned between the informal elements of the free-form process diagram, and obtaining user input from a user for generating user-defined mappings for mapping unrecognizable informal elements of the free-form process diagram to formal elements and transforming the unrecognized informal elements into formal elements based on the user-defined mappings.

摘要翻译： 一种计算机实现的方法，用于将自由形式的过程图转换为基于启发式的语义丰富的业务模型。 该方法包括在自由形式的过程图中使用的非正式元素之间生成和存储预定义的映射以及与语义丰富的业务模型相关联的形式元素，在存储介质中，接收要转换的自由形式的过程图，自动检测 并将自由格式流程图的非正式元素映射到存储的预定义映射，自动检测和映射位于自由格式流程图的非正式元素之间的连接器，并从用户获取用户输入以生成用户定义的映射 将自由形式流程图的无法识别的非正式元素映射为正式元素，并将基于用户定义的映射将未识别的非正式元素转换为正式元素。