公开(公告)号：US20110153381A1

公开(公告)日：2011-06-23

申请号：US12641896

申请日：2009-12-18

申请人： Saryu Shah ,  Christian Kolmodin ,  Jackson Liu ,  Daqin Liu ,  Sanjeeta Mohapatra ,  Glenn Mohesky ,  Timothy Plattner ,  Jason Tolbert ,  Michael Zinnikas

发明人： Saryu Shah ,  Christian Kolmodin ,  Jackson Liu ,  Daqin Liu ,  Sanjeeta Mohapatra ,  Glenn Mohesky ,  Timothy Plattner ,  Jason Tolbert ,  Michael Zinnikas

IPC分类号： G06Q10/00 ,  G06N5/02 ,  G06F11/07

CPC分类号： G06Q10/06 ,  G06Q10/06312 ,  G06Q10/06316 ,  G06Q30/016

摘要： A system and method for receiving a service ticket, determining a likelihood of success of re-testing the service ticket and performing additional steps, if the likelihood of success is greater than a predetermined re-testing threshold. The additional steps including determining a waiting time of the service ticket, adding the service ticket to a service ticket queue containing a plurality of service tickets, the service ticket queue being sorted by a waiting time of each of the plurality of service tickets, initiating performance of the service ticket, after an expiration of the waiting time, removing the ticket from the queue, if the performance of the service ticket is successful and re-start the waiting time, if the performance of the service ticket is unsuccessful.

摘要翻译： 如果成功的可能性大于预定的重新测试阈值，则用于接收服务票证的系统和方法，确定重新测试服务票据并且执行附加步骤的成功的可能性。 所述附加步骤包括确定所述服务票据的等待时间，将所述服务票据添加到包含多个服务票据的服务票证队列，所述服务票据队列由所述多个服务票据中的每个服务票据的等待时间排序，发起性能 在等待时间到期后，如果服务票的执行成功并且重新开始等待时间，则如果服务票的执行不成功，则从队列中移除票据。