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1.发明申请System and method of using speech recognition at call centers to improve their efficiency and customer satisfaction 有权在呼叫中心使用语音识别的系统和方法，以提高其效率和客户满意度公开(公告)号：US20060072727A1
公开(公告)日：2006-04-06
申请号：US10954785
申请日：2004-09-30
Applicant: David Bantz , Sara Basson , Dimitri Kanevsky , Dennis Shea , Frances West
Inventor： David Bantz , Sara Basson , Dimitri Kanevsky , Dennis Shea , Frances West
IPC: H04M3/42
CPC classification number: H04M3/58 , H04M3/51 , H04M2201/60
Abstract: Disclosed is a method, system and computer program for handing over a communication from a first party to a second party. The method comprises the steps of analyzing an audio communication with said first party for quality; and transcribing to text said audio communication with either a speech recognition function or a shadow or a human transcription service, based on said analyzing. The method comprises the further steps of editing the transcribed text; aligning said text with visual information viewed during said audio communication; and sending said transcribed text along with said visual information to said second party. The preferred embodiment of the invention provides a tool that can be used to great effect in the “Call Handover” scenario.
Abstract translation: 公开了一种用于将通信从第一方移交给第二方的方法，系统和计算机程序。 该方法包括以下步骤：分析与所述第一方的音频通信的质量; 并且基于所述分析，将语音识别功能或阴影或人类转录服务的所述音频通信转录为文本。 该方法包括编辑转录文本的进一步步骤; 将所述文本对准所述音频通信期间观看的视觉信息; 以及将所述转录文本与所述视觉信息一起发送到所述第二方。 本发明的优选实施例提供了一种可用于“呼叫切换”情景中的巨大效果的工具。
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2.发明申请Enabling a guest virtual machine in a windows environment for policy-based participation in grid computations 审中-公开在Windows环境中启用访客虚拟机，用于基于策略的参与网格计算
公开(公告)号：US20050160423A1
公开(公告)日：2005-07-21
申请号：US10320315
申请日：2002-12-16
Applicant: David Bantz , Vijay Naik , Swaminathan Sivasubramanian
Inventor： David Bantz , Vijay Naik , Swaminathan Sivasubramanian
CPC classification number: G06F9/4881 , G06F11/3495 , G06F2201/865
Abstract: The invention introduces new software components into a host-agent interactive workstation such as a personal computer. The new software components, in combination, monitor and model the interactive usage of the aforementioned interactive workstation. A first software component communicates with a second software component which is a policy-based decision-making component which runs on a guest operating system that resides in a virtual machine, and together they implement policies that concern the behavior of grid computations in the presence of the interactive usage of the workstation.
Abstract translation: 本发明将新的软件组件引入诸如个人计算机的主机 - 代理交互式工作站中。 新的软件组件组合地监视和建模上述交互式工作站的交互式使用。 第一软件组件与第二软件组件进行通信，该第二软件组件是基于策略的决策组件，其在驻留在虚拟机中的客户机操作系统上运行，并且它们一起实施关于网格计算的行为的策略， 工作站的交互式使用。
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3.发明申请
公开(公告)号：US20070006321A1
公开(公告)日：2007-01-04
申请号：US11173111
申请日：2005-07-01
Applicant: David Bantz , Thomas Chefalas , Steven Mastrianni , Clifford Pickover
Inventor： David Bantz , Thomas Chefalas , Steven Mastrianni , Clifford Pickover
IPC: H04L9/32
CPC classification number: G06F21/6218 , G06F2221/2141
Abstract: The present invention concerns methods and apparatus for implementing context-dependent security for files and other computer system resources. In particular, methods and apparatus of the present invention implement context-based permissions that are used in context-dependent file security. In examples of the present invention, the context-based permissions may allow access to a file only when an attempt to access the file is made at a certain time of day, or from an authorized computer system, or from a computer having a certain application program installed. In general terms, the context-based permissions may specify time, location and application information that either alone or in combination may be used to restrict access to a file.
Abstract translation: 本发明涉及用于为文件和其他计算机系统资源实现上下文相关安全性的方法和装置。 特别地，本发明的方法和装置实现了在上下文相关文件安全性中使用的基于上下文的权限。 在本发明的示例中，基于上下文的许可只允许在一天中的特定时间或从授权的计算机系统或具有特定应用的计算机进行访问文件时访问文件 程序安装。 一般而言，基于上下文的权限可以指定时间，位置和应用程序信息，这些信息可以单独使用或组合使用来限制对文件的访问。
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公开(公告)号：US20050130114A1
公开(公告)日：2005-06-16
申请号：US10732112
申请日：2003-12-10
Applicant: David Bantz , Jarir Chaar , Clifford Pickover
Inventor： David Bantz , Jarir Chaar , Clifford Pickover
Abstract: A method, system, and computer program for managing proficiency information about a degree holder. An active degree in a degree field is issued to a degree holder. The active degree includes a certification that the degree holder has completed at least one degree process, a strength value associated with the certification indicating a proficiency in the degree field, and a strength evaluator configured to adjust the strength value such that the strength value reflects the degree holder's proficiency in the degree field over time.
Abstract translation: 一种用于管理学位持有者熟练程度信息的方法，系统和计算机程序。 颁发度学位活动学位持有人。 活动程度包括认证程度持有人已经完成了至少一度的过程，与证明相关的强度值表示程度级的能力;以及强度评估器，被配置为调整强度值，使得强度值反映 学位持有人在一定程度上的熟练程度。
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公开(公告)号：US20050108569A1
公开(公告)日：2005-05-19
申请号：US10716037
申请日：2003-11-18
Applicant: David Bantz , Thomas Chefalas , Steven Mastrianni
Inventor： David Bantz , Thomas Chefalas , Steven Mastrianni
CPC classification number: H04L63/1475 , H04L63/0281 , H04L63/08 , H04L63/0823 , H04L63/1483
Abstract: The authenticity of a website is tested with software that runs on a personal computing device and a service that is provided via the Internet. The software on the personal computing device is in the form of a proxy, or transparent component in the Internet Protocol implementation. The proxy receives all outbound messages, analyzes them and forwards or modifies them without the user's intervention. The service tests the IP address and/or the behavior of the target website.
Abstract translation: 使用在个人计算设备上运行的软件和通过因特网提供的服务来测试网站的真实性。 个人计算设备上的软件采用互联网协议实现中的代理或透明组件的形式。 代理接收所有出站消息，分析它们，并在没有用户干预的情况下转发或修改它们。 该服务测试目标网站的IP地址和/或行为。
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公开(公告)号：US20050038766A1
公开(公告)日：2005-02-17
申请号：US10639098
申请日：2003-08-12
Applicant: David Bantz , Thomas Chefalas , David Frank , Steven Mastrianni , Ajay Mohindra , Vijay Naik , Norbert Vogl
Inventor： David Bantz , Thomas Chefalas , David Frank , Steven Mastrianni , Ajay Mohindra , Vijay Naik , Norbert Vogl
CPC classification number: G06F16/10
Abstract: This invention provides systems, apparatus and methods for object management, employing agents for all personal computer objects. Personal objects survive in direct proportion to the degree to which they possess attributes that give them a competitive advantage in the use of the computing systems storage and name spaces. It employs an important competitive attribute of future utility. Since it is not always possible to accurately predict future utility, assessment of competitive advantage is based on secondary attributes that can be computed and that correlate with future utility, to a greater or lesser degree. It uses a ‘coordinating mechanic’ that monitors and controls relationships between personal objects and their agents. The term “object management” applies to computer systems, but is not necessarily limited to computer entities
Abstract translation: 本发明提供了用于对象管理的系统，装置和方法，使用所有个人计算机对象的代理。 个人物品与他们拥有属性的程度成正比地生存，使他们在使用计算机系统存储和名称空间方面具有竞争优势。 它采用了未来效用的重要竞争优势。 由于并不总是可以准确地预测未来的效用，所以竞争优势的评估基于可以计算的次要属性，或者与未来效用相关，或多或少的程度。 它使用“协调机制”来监视和控制个人对象及其代理之间的关系。 术语“对象管理”适用于计算机系统，但不一定限于计算机实体
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7.发明授权Tracking, distribution and management of apportionable licenses granted for distributed software products 有权跟踪，分发和管理分配软件产品授予的可分配许可证
公开(公告)号：US08805743B2
公开(公告)日：2014-08-12
申请号：US11616692
申请日：2006-12-27
Applicant: David Bantz , Thomas E. Chefalas , Rick A. Hamilton, II , Srikant Jalan , Steven J. Mastrianni , Clifford A. Pickover , James W. Seaman
Inventor： David Bantz , Thomas E. Chefalas , Rick A. Hamilton, II , Srikant Jalan , Steven J. Mastrianni , Clifford A. Pickover , James W. Seaman
CPC classification number: G06Q20/00 , G06F21/105 , G06Q10/08 , G06Q2220/18
Abstract: A computer controlled implementation for distributing portions of a license to use software entities, granted by a licensor to a primary licensee, to subsequent secondary licensees comprising determining a dividable value for the primary license to use a software entity, enabling the primary licensee to grant a portion of the dividable value of the primary license to use the software entity to a secondary licensee, enabling the licensor, the licensee and the secondary licensee to add value to said values of the licenses and tracking said value of the license and of the portion granted to said secondary licensee.
Abstract translation: 一种计算机控制的实现，用于将许可证的许多部分分发给许可人授予主许可证持有人的后续次要许可证持有人，包括确定主要许可使用软件实体的可分割值，使得主许可证持有者能够授予 主要许可证的可分割值的一部分，以将软件实体使用给次要许可证持有者，使得许可人，被许可人和第二许可证持有者能够对许可证的价值增加价值，并追踪许可证的价值和授予的部分 给第二被许可人。
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公开(公告)号：US20060156406A1
公开(公告)日：2006-07-13
申请号：US11035337
申请日：2005-01-13
Applicant: David Bantz , Thomas Chefalas , Steven Mastrianni , Clifford Pickover
Inventor： David Bantz , Thomas Chefalas , Steven Mastrianni , Clifford Pickover
IPC: G06F12/14
CPC classification number: G06F21/85 , G06F21/10 , G06F21/56 , G06F21/57 , G06F21/6218 , G06F21/71 , G06F21/76 , G06F21/84 , G06F2221/2113 , G06F2221/2137
Abstract: Methods and devices for securely providing personalities to reconfigurable hardware. Reconfigurable hardware is provided with one or more domains. At least one domain serves as a gatekeeper domain and another domain serves as a task domain. A service provider provides an authentication and security personality to the gatekeeper domain. The hardware is shipped to the user. A user then accesses the service provider via a network connection and downloads a task personality into the task domain, but only if the personality in the gatekeeper domain allows the download to take place. Once the task personality completes a task, the user may download another task personality into the task domain, if permitted by the personality loaded in the gatekeeper domain. The domains and personalities are managed and made available by the service provider.
Abstract translation: 用于安全地为可重构硬件提供个性的方法和设备。 可重配置硬件提供有一个或多个域。 至少一个域用作网守域，另一个域用作任务域。 服务提供商向网守域提供认证和安全个性。 硬件发送给用户。 用户然后通过网络连接访问服务提供商，并将任务个性下载到任务域中，但是仅当网守域中的个性允许下载发生时。 一旦任务个性完成任务，用户可以将其他任务个性下载到任务域中，如果被加载在网闸域中的个性允许的话。 域和个性由服务提供商管理和提供。
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9.发明申请
公开(公告)号：US20050091364A1
公开(公告)日：2005-04-28
申请号：US10674962
申请日：2003-09-30
Applicant: David Bantz , David Chess , Christos Georgiou , Jeffrey Kephart , Clifford Pickover
Inventor： David Bantz , David Chess , Christos Georgiou , Jeffrey Kephart , Clifford Pickover
CPC classification number: H04L67/1008 , H04L67/1002 , H04L67/1029
Abstract: A system and method for providing real-time, dynamic switching between first and second service providers each capable of providing a service for users over a communications network. The method includes steps of: establishing switching criterion for deciding when to switch service provision between the first service provider and second service provider; maintaining state information associated with a user's use of the service provided by a first service provider; switching between the first and second service provided over the communications network based on satisfaction of the switching criterion; and, migrating any state information maintained up to the time of switching to the second service. Preferably, the dynamic switching occurs in a manner substantially transparent to the user.
Abstract translation: 一种用于在第一和第二服务提供商之间提供实时动态切换的系统和方法，每个服务提供商能够通过通信网络为用户提供服务。 该方法包括以下步骤：建立用于决定何时切换第一服务提供商和第二服务提供商之间的服务提供的切换标准; 维护与用户对由第一服务提供商提供的服务的使用相关联的状态信息; 基于切换标准的满足，在通信网络上提供的第一和第二服务之间切换; 并且将维护的任何状态信息迁移到切换到第二服务的时间。 优选地，动态切换以对用户基本透明的方式发生。
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公开(公告)号：US20050065778A1
公开(公告)日：2005-03-24
申请号：US10669835
申请日：2003-09-24
Applicant: Steven Mastrianni , Dennis Shea , Ajay Mohindra , Thomas Chefalas , David Bantz , Alexei Karve
Inventor： Steven Mastrianni , Dennis Shea , Ajay Mohindra , Thomas Chefalas , David Bantz , Alexei Karve
CPC classification number: H04M1/19 , G10K11/175 , G10K11/178 , G10K2210/108 , G10L21/0208 , H04K1/04 , H04K1/06 , H04K3/42 , H04K3/43 , H04K3/825 , H04K2203/12 , H04M1/68 , H04M1/72519
Abstract: A method, apparatus and computer product for masking speech. The system includes a signal acquiring apparatus for generating an electrical signal representative of the speech; a processing apparatus for using the electrical signal to provide an audio signal which cancels the speech; and a signal generator, also referred to as a babble generator, for providing a speech masking signal to mask any speech not canceled. The masking signal is generated by processing the speech in one of several ways so that its content is not intelligible.
Abstract translation: 一种用于掩蔽语音的方法，设备和计算机产品。 该系统包括用于产生代表语音的电信号的信号获取装置; 一种处理装置，用于使用该电信号来提供消除语音的音频信号; 以及信号发生器，也称为混音发生器，用于提供语音屏蔽信号以掩蔽未被取消的任何语音。 通过以几种方式之一处理语音来产生掩蔽信号，使得其内容不可理解。
