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1.发明授权System and method of using speech recognition at call centers to improve their efficiency and customer satisfaction 有权在呼叫中心使用语音识别的系统和方法，以提高其效率和客户满意度公开(公告)号：US07783028B2
公开(公告)日：2010-08-24
申请号：US10954785
申请日：2004-09-30
CPC分类号： H04M3/58 , H04M3/51 , H04M2201/60
摘要： Disclosed is a method, system and computer program for handing over a communication from a first party to a second party. The method comprises the steps of analyzing an audio communication with said first party for quality; and transcribing to text said audio communication with either a speech recognition function or a shadow or a human transcription service, based on said analyzing. The method comprises the further steps of editing the transcribed text; aligning said text with visual information viewed during said audio communication; and sending said transcribed text along with said visual information to said second party. The preferred embodiment of the invention provides a tool that can be used to great effect in the “Call Handover” scenario.
摘要翻译： 公开了一种用于将通信从第一方移交给第二方的方法，系统和计算机程序。 该方法包括以下步骤：分析与所述第一方的音频通信的质量; 并且基于所述分析，将语音识别功能或阴影或人类转录服务的所述音频通信转录为文本。 该方法包括编辑转录文本的进一步步骤; 将所述文本对准所述音频通信期间观看的视觉信息; 以及将所述转录文本与所述视觉信息一起发送到所述第二方。 本发明的优选实施例提供了一种可用于“呼叫切换”情景中的巨大效果的工具。
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公开(公告)号：US20090146841A1
公开(公告)日：2009-06-11
申请号：US12140543
申请日：2008-06-17
IPC分类号： G08G1/07
摘要： A system, program product and method for automatically adjusting the traffic light of a traffic light controlled intersection. Personal data relative to a pedestrian cross walking the intersection, including walking speed, and the current speed of a vehicle approaching the intersection are simultaneously acquired. Both the personal data and the vehicle current speed are processed to generate cross walk control signals, such as indicators of risk of collision between vehicle and pedestrian. Where the risk warrants action, the “stop” condition of the traffic light is enable to warn the vehicle to stop. Traffic control signals are also generated to control the duration of the “walk” condition for slow moving pedestrians.
摘要翻译： 一种用于自动调整交通灯控制交叉口交通信号灯的系统，程序产品和方法。 同时获取相对于步行十字路口的行人交叉路口的个人数据，包括步行速度和接近交叉口的车辆的当前速度。 处理个人数据和车辆当前速度以产生交叉步行控制信号，例如车辆和行人之间的碰撞风险的指标。 如果风险值得采取行动，则交通信号灯的“停止”状态能够警告车辆停止。 还产生交通控制信号以控制缓慢移动的行人的“步行”条件的持续时间。
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3.发明申请METHOD AND SYSTEM FOR PREFERENCES-BASED MAIL DISTRIBUTION AND DIGITAL POSTAL SERVICES 失效基于优先级的邮件分发和数字邮政服务的方法和系统公开(公告)号：US20090204624A1
公开(公告)日：2009-08-13
申请号：US12028881
申请日：2008-02-11
IPC分类号： G06F17/30
CPC分类号： H04L51/066 , G06Q10/08
摘要： A system and method for collecting and storing communications preferences of recipients and delivering communications to a recipient in accordance with the recipient's preferences is disclosed herein. Preferably, the communications preferences consist of at least one mail formatting preference and at least one sending preference. The system automatically formats a message in accordance with the intended recipient's communications preferences stored in a profile table. In an alternative embodiment, the system provides for a prompting function that can alter the communications preferences in the event that a particular preference must be changed. This prompting function is also useful if recipient does not have a corresponding profile in the profile table.
摘要翻译： 本文公开了一种用于收集和存储接收者的通信偏好并根据接收者的喜好向接收者提供通信的系统和方法。 优选地，通信偏好由至少一个邮件格式化偏好和至少一个发送偏好组成。 系统根据存储在配置文件表中的预期接收者的通信偏好自动格式化消息。 在替代实施例中，系统提供可以在特定偏好必须改变的情况下改变通信偏好的提示功能。 如果收件人在配置文件表中没有相应的配置文件，则此提示功能也很有用。
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4.发明申请METHOD AND SYSTEM FOR DYNAMICALLY CONFIGURABLE TACTILE FEEDBACK FOR NAVIGATIONAL SUPPORT 审中-公开用于动态支持的动态可配置战术反馈的方法和系统公开(公告)号：US20090073112A1
公开(公告)日：2009-03-19
申请号：US11855480
申请日：2007-09-14
IPC分类号： G09G5/00
CPC分类号： G06F3/016
摘要： A method for providing dynamically configurable tactile indicator signals on a control surface for navigational support, includes: detecting at least one of an operator's hands positioned on a control surface; routing control signals to a series of tactile sensors in proximity to the detected positions of at least one of the operator's hands; wherein the control signals actuate tactile feedback devices; wherein the control signals are based on navigational information; providing tactile feedback to the operator via the actuated tactile feedback devices; wherein the tactile feedback is dynamically configured in response to the number of operator hands detected on the control surface; and wherein the tactile feedback is dynamically configured in response to the position of at least one of the operators hands on the control surface.
摘要翻译： 一种用于在用于导航支持的控制表面上提供动态配置的触觉指示器信号的方法，包括：检测位于控制表面上的操作者的手中的至少一个; 将控制信号路由到靠近操作者的手中的至少一个的检测位置的一系列触觉传感器; 其中所述控制信号致动触觉反馈装置; 其中所述控制信号基于导航信息; 通过激活的触觉反馈装置向操作者提供触觉反馈; 其中响应于在所述控制表面上检测到的操作者手的数量来动态地构造所述触觉反馈; 并且其中所述触觉反馈被动态地配置为响应于所述控制面中的至少一个操作者手的位置。
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5.发明授权Method and system for preferences-based mail distribution and digital postal services 失效基于偏好的邮件分发和数字邮政服务的方法和系统公开(公告)号：US07953786B2
公开(公告)日：2011-05-31
申请号：US12028881
申请日：2008-02-11
IPC分类号： G06F15/16
CPC分类号： H04L51/066 , G06Q10/08
摘要： A system and method for collecting and storing communications preferences of recipients and delivering communications to a recipient in accordance with the recipient's preferences is disclosed herein. Preferably, the communications preferences consist of at least one mail formatting preference and at least one sending preference. The system automatically formats a message in accordance with the intended recipient's communications preferences stored in a profile table. In an alternative embodiment, the system provides for a prompting function that can alter the communications preferences in the event that a particular preference must be changed. This prompting function is also useful if recipient does not have a corresponding profile in the profile table.
摘要翻译： 本文公开了一种用于收集和存储接收者的通信偏好并根据接收者的喜好向接收者传送通信的系统和方法。 优选地，通信偏好由至少一个邮件格式化偏好和至少一个发送偏好组成。 系统根据存储在配置文件表中的预期接收者的通信偏好自动格式化消息。 在替代实施例中，系统提供可以在特定偏好必须改变的情况下改变通信偏好的提示功能。 如果收件人在配置文件表中没有相应的配置文件，则此提示功能也很有用。
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公开(公告)号：US07864072B2
公开(公告)日：2011-01-04
申请号：US12140543
申请日：2008-06-17
IPC分类号： G08G1/07
摘要： A system, program product and method for automatically adjusting the traffic light of a traffic light controlled intersection. Personal data relative to a pedestrian cross walking the intersection, including walking speed, and the current speed of a vehicle approaching the intersection are simultaneously acquired. Both the personal data and the vehicle current speed are processed to generate cross walk control signals, such as indicators of risk of collision between vehicle and pedestrian. Where the risk warrants action, the “stop” condition of the traffic light is enable to warn the vehicle to stop. Traffic control signals are also generated to control the duration of the “walk” condition for slow moving pedestrians.
摘要翻译： 一种用于自动调整交通灯控制交叉口交通信号灯的系统，程序产品和方法。 同时获取相对于步行十字路口的行人交叉路口的个人数据，包括步行速度和接近交叉口的车辆的当前速度。 处理个人数据和车辆当前速度以产生交叉步行控制信号，例如车辆和行人之间的碰撞风险的指标。 如果风险值得采取行动，则交通信号灯的“停止”状态能够警告车辆停止。 还产生交通控制信号以控制缓慢移动的行人的“步行”条件的持续时间。
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