公开(公告)号：US09569327B2

公开(公告)日：2017-02-14

申请号：US13644187

申请日：2012-10-03

申请人： Anand Singh ,  Yves Hoppenot ,  Frederic Roulland ,  Pascal Valobra ,  Victor Ciriza

发明人： Anand Singh ,  Yves Hoppenot ,  Frederic Roulland ,  Pascal Valobra ,  Victor Ciriza

IPC分类号： G06F17/28 ,  G06F11/30 ,  H04L12/18 ,  G06F3/12 ,  G05B23/02

CPC分类号： G06F11/3013 ,  G05B23/027 ,  G06F3/1203 ,  G06F3/121 ,  G06F3/1234 ,  G06F3/1285 ,  G06F11/3079 ,  G06F11/3086 ,  G06F17/2881 ,  H04L12/1895

摘要： An alert processing system and method are adapted for processing device alerts. The system includes a routing device in communication with a printer. The routing device receives at least one alert description in a source language transmitted from the printer. The routing device identifies a set of words derived from the alert description related to a condition of the associated device. The routing device compares the set of words, in a target language, to a categorization model and, based on the comparison, categorizes the set of words into to one of a predetermined set of alert categories.

摘要翻译： 警报处理系统和方法适于处理设备警报。 该系统包括与打印机通信的路由设备。 路由设备接收从打印机发送的源语言中的至少一个警报描述。 路由设备识别从与相关联的设备的状况相关的警报描述导出的一组单词。 路由设备将目标语言中的单词集合与分类模型进行比较，并且基于比较，将该组词分类为预定的一组警报类别中的一个。

公开(公告)号：US08694483B2

公开(公告)日：2014-04-08

申请号：US11875183

申请日：2007-10-19

申请人： Frederic Roulland ,  Stefania Castellani ,  Aaron N. Kaplan ,  Maria Antonietta Grasso ,  Jacki O'Neill ,  Jonina Selin

发明人： Frederic Roulland ,  Stefania Castellani ,  Aaron N. Kaplan ,  Maria Antonietta Grasso ,  Jacki O'Neill ,  Jonina Selin

IPC分类号： G06F7/00 ,  G06F17/30

CPC分类号： G06F17/30646

摘要： A method for assisting a user to develop a query in a natural language includes receiving a user's query in a natural language and, while the user's query is being entered, presenting a subset of ranked query suggestions from a collection of ranked query suggestions to the user as candidates for user queries. The subset is based on that portion of the user's query already entered. The query suggestions in the subset of query suggestions are presented according to their respective rankings in the collection. Each of the query suggestions in the collection is formulated to retrieve at least one responsive instance in the knowledge base. The rankings of the query suggestions in the collection are based at least in part on stored logs of prior user sessions in which user queries were input to a search engine for retrieving responsive instances from the knowledge base.

摘要翻译： 用于辅助用户以自然语言开发查询的方法包括以自然语言接收用户的查询，并且在输入用户的查询时，从排名的查询建议的集合向用户呈现排序的查询建议的子集 作为用户查询的候选。 该子集基于用户的查询已经输入的部分。 查询建议子集中的查询建议根据其在集合中的相应排名进行呈现。 该集合中的每个查询建议被制定为在知识库中检索至少一个响应实例。 集合中的查询建议的排名至少部分地基于先前用户会话的存储日志，其中用户查询被输入到搜索引擎以从知识库中检索响应实例。

公开(公告)号：US20110141497A1

公开(公告)日：2011-06-16

申请号：US12638325

申请日：2009-12-15

申请人： Jutta K. Willamowski ,  Frederic Roulland ,  David B. Martin

发明人： Jutta K. Willamowski ,  Frederic Roulland ,  David B. Martin

IPC分类号： G06F15/00

CPC分类号： H04N1/603 ,  H04N1/00408 ,  H04N1/00424 ,  H04N1/00458 ,  H04N1/32122 ,  H04N2201/3204 ,  H04N2201/326

摘要： A computer-based method and system for optimal print profile selection are provided. The method includes receiving a color document and print profiles into memory, identifying out-of-gamut regions within the color document, presenting the identified out-of-gamut regions to a user, receiving color accuracy requirements from the user for at least one out-of-gamut region, computing a color quality value for each of the at least one print profile based at least partially on the received color accuracy requirements, creating a ranked list comprising the at least one print profiles ranked at least partially according to the computed color quality value, and outputting the ranked list to a user terminal, a computer monitor, or computer memory.

摘要翻译： 提供了一种基于计算机的方法和系统，用于优化打印档案选择。 该方法包括接收彩色文档并将简档打印到存储器中，识别彩色文档内的色域外区域，向用户呈现所识别的超范围区域，从用户接收至少一个出来的色彩精度要求 至少部分地基于所接收的颜色精度要求来计算所述至少一个打印配置文件中的每一个的颜色质量值，创建包括所述至少一个打印配置文件的排序列表，所述打印配置文件至少部分地根据所计算的 颜色质量值，并将排名列表输出到用户终端，计算机监视器或计算机存储器。

公开(公告)号：US20100149571A1

公开(公告)日：2010-06-17

申请号：US12334931

申请日：2008-12-15

申请人： Tracy E. THIERET ,  Robert A. GUNTHER ,  Frederic ROULLAND

发明人： Tracy E. THIERET ,  Robert A. GUNTHER ,  Frederic ROULLAND

IPC分类号： G06K15/22

CPC分类号： H04N1/32662 ,  G03G15/5079 ,  G03G15/55 ,  G06F3/121 ,  G06F3/1234 ,  G06F3/1284 ,  G06F3/1285 ,  G06F11/0733 ,  G06F11/0748 ,  G06F11/0793 ,  H04N1/00002 ,  H04N1/00015 ,  H04N1/00029 ,  H04N1/0005 ,  H04N1/00079 ,  H04N1/32609 ,  H04N1/32635 ,  H04N2201/3205 ,  H04N2201/3278

摘要： A method for automated call assistance for malfunctions in an image production device may include receiving a signal from a user interface requesting call assistance, transmitting the call assistance request to an automated call assistance processing unit along with customer and image production device identification information, receiving a signal from the automated call assistance processing unit to identify one or more malfunctions, identifying one or more malfunctions, transmitting the one of more identified malfunctions to the automated call assistance processing unit, receiving a signal from the automated call assistance processing unit to perform one or more diagnostic tests on the image production device, performing the one or more diagnostic tests, transmitting the results of the one or more diagnostic tests to at least one of the user interface and the automated call assistance processing unit, receiving instructions from the automated call assistance processing unit concerning one or more remedies for the one or more malfunctions, and implementing the received instructions concerning one or more remedies.

摘要翻译： 用于在图像制作设备中的用于故障的自动呼叫辅助的方法可以包括从用户界面接收请求呼叫协助的信号，将呼叫请求发送到自动呼叫辅助处理单元以及客户和图像制作设备识别信息， 来自所述自动呼叫辅助处理单元的信号以识别一个或多个故障，识别一个或多个故障，将更多识别的故障中的一个发送到所述自动呼叫辅助处理单元，从所述自动呼叫辅助处理单元接收信号以执行一个或多个故障， 对图像生成装置进行更多的诊断测试，执行一个或多个诊断测试，将一个或多个诊断测试的结果发送到用户界面和自动呼叫辅助处理单元中的至少一个，从自动呼叫辅助接收指令 处理单位有关 为一个或多个故障提供一种或多种补救措施，并且实施接收到的关于一种或多种补救措施的指令。

公开(公告)号：US09563656B2

公开(公告)日：2017-02-07

申请号：US12781299

申请日：2010-05-17

申请人： Stefania Castellani ,  Nikolaos Lagos ,  Maria Antonietta Grasso ,  Frederic Roulland ,  Nicolas Hairon

发明人： Stefania Castellani ,  Nikolaos Lagos ,  Maria Antonietta Grasso ,  Frederic Roulland ,  Nicolas Hairon

IPC分类号： G06F17/00 ,  G06F17/30

CPC分类号： G06F17/30389

摘要： A system and method for guiding a user in building a query are disclosed. The method includes providing an interaction space in which a user formulates a query using a plurality of query building blocks selected from a predefined set of query building blocks. The user's formulation of the query is guided. Guiding selection of at least a next building block is provided by at least one of a content-based mechanism which limits the selection of the next building block to those which will yield at least one result from an indexed collection of documents, a structure-based selection mechanism which limits the selection of the next building block to those which meet a predefined grammar, and a usage-based selection mechanism which proposes a next building block based on patterns of building blocks used in building prior queries. Each of these guidance mechanisms may be provided with the result that the next block proposed is informed by each of the mechanisms.

摘要翻译： 公开了一种用于指导用户构建查询的系统和方法。 该方法包括提供交互空间，其中用户使用从预定义的一组查询构建块中选择的多个查询构建块来制定查询。 指导用户对查询的描述。 至少一个下一个构建块的指导选择由基于内容的机制中的至少一个提供，其将下一个构建块的选择限制为将从索引的文档集合产生至少一个结果的那些，基于结构的 选择机制，其将下一个构建块的选择限制为满足预定义语法的选择机制;以及基于使用的选择机制，其基于用于构建先前查询的构建块的模式来提出下一个构建块。 可以提供这些引导机制中的每一个，结果是所提出的下一个块被每个机制通知。

公开(公告)号：US08935199B2

公开(公告)日：2015-01-13

申请号：US12967210

申请日：2010-12-14

申请人： Frederic Roulland ,  Stefania Castellani ,  Nicolas Hairon ,  Pascal Valobra

发明人： Frederic Roulland ,  Stefania Castellani ,  Nicolas Hairon ,  Pascal Valobra

IPC分类号： G06F7/00 ,  G06F17/00 ,  G06F17/30 ,  G06N5/02 ,  G10L15/00 ,  G10L15/18

CPC分类号： G06F17/30011 ,  G06F17/30734

摘要： A system and a method for linking textual and physical concepts are disclosed. The method includes extracting candidate phrases from a knowledge base for a device, the candidate phrases including noun phrases. A set of candidate concepts is generated, based on the extracted noun phrases. Provision is made, e.g., on a graphical user interface, for a user to generate mapped concepts for physical components of the device by selecting, for each concept to be mapped, a physical component shown in a graphical representation of the device and at least one of the candidate concepts which is to be linked to that physical component. The knowledge base is indexed, based on the mapped concepts. In this way, textual expressions in the knowledge base are linked to a respective physical component through one of the mapped concepts.

摘要翻译： 公开了一种用于链接文本和物理概念的系统和方法。 该方法包括从设备的知识库中提取候选短语，候选短语包括名词短语。 基于提取的名词短语生成一组候选概念。 例如在图形用户界面上进行设置，以使用户通过针对要映射的每个概念选择设备的图形表示中所示的物理组件和至少一个图形表示来生成物理组件的映射概念 将与该物理组件相关联的候选概念。 基于映射的概念，知识库被索引。 以这种方式，知识库中的文本表达式通过映射概念之一链接到相应的物理组件。

公开(公告)号：US08744838B2

公开(公告)日：2014-06-03

申请号：US13362282

申请日：2012-01-31

申请人： Frederic Roulland ,  Stefania Castellani ,  Nicolas Hairon

发明人： Frederic Roulland ,  Stefania Castellani ,  Nicolas Hairon

IPC分类号： G06F17/27 ,  G06F11/00 ,  G06F3/12

CPC分类号： G06Q10/20 ,  G06F11/0733 ,  G06F11/0793 ,  G06Q10/06316

摘要： A system and method for contextualizing operating procedures are provided. A set of procedures is provided, each including text describing user actions which are to be performed on a physical device to implement the procedure. A device model refers to components of the device on which user actions are performable and provides state charts which link an action performable on the respective component with states assumed by it. The text of each procedure is segmented to form a sequence of steps. Each step includes an action to be performed on one of the components of the device that is referred to in the device model. When a request for one of the procedures is received, the corresponding sequence of instruction steps is retrieved. A current one of the instruction steps is contextualized, based on device data received from the device and the state chart of the respective component.

摘要翻译： 提供了一种用于操作程序语境化的系统和方法。 提供了一组过程，每个过程包括描述要在物理设备上执行以实现该过程的用户动作的文本。 设备模型是指用户操作可执行的设备的组件，并且提供将相应组件可执行的动作与其所假定的状态相链接的状态图。 每个过程的文本被分割以形成一个步骤序列。 每个步骤包括要在设备模型中引用的设备的一个组件上执行的操作。 当接收到对其中一个过程的请求时，检索相应的指令步骤序列。 基于从设备接收的设备数据和相应组件的状态图，将指令步骤中的当前一个进行语境化。

公开(公告)号：US20120144238A1

公开(公告)日：2012-06-07

申请号：US13371636

申请日：2012-02-13

申请人： Frederic Roulland

发明人： Frederic Roulland

IPC分类号： G06F11/28

CPC分类号： H04M1/6066 ,  G03G15/5075 ,  G03G2215/00109 ,  G06F3/1294

摘要： A system locates a user in a remote troubleshooting environment. An office device is utilized to perform at least one of a copy, a facsimile, a print, and an email. A headset facilities audio communication between the user and a remote troubleshooter. A compass is located proximate to the office device wherein the headset is placed in a predetermined location proximate to the compass to establish a datum point such that movement from the datum point is recognized as a location proximate to the office device. A remote processing component displays the location of the headset relative to the office device based on information provided by the compass.

摘要翻译： 系统将用户定位在远程故障排除环境中。 使用办公设备来执行复印件，传真机，打印件和电子邮件中的至少一个。 耳机设备在用户和远程故障排除器之间的音频通信。 指南针位于办公设备附近，其中耳机放置在靠近指南针的预定位置以建立基准点，使得从基准点的移动被识别为靠近办公室设备的位置。 远程处理组件根据指南针提供的信息显示耳机相对于办公设备的位置。

公开(公告)号：US08103669B2

公开(公告)日：2012-01-24

申请号：US12126115

申请日：2008-05-23

申请人： Stefania Castellani ,  Aaron N. Kaplan ,  Frederic Roulland ,  Jutta K. Willamowski

发明人： Stefania Castellani ,  Aaron N. Kaplan ,  Frederic Roulland ,  Jutta K. Willamowski

IPC分类号： G06F17/30 ,  G06F7/00

CPC分类号： G06N5/025

摘要： A system and method enable semi-automated generation of query expansion rules for searching a knowledge base. Candidate synonymy pairs are automatically extracted from queries made by users when searching a knowledge base. Synonymy rules are defined, based on the extracted candidate synonymy pairs, and may be context dependent. Query expansion rules based on the defined synonymy rules can then be exported to a storage medium for use in expansion of new user queries when searching the knowledge base.

摘要翻译： 一种系统和方法能够半自动生成用于搜索知识库的查询扩展规则。 候选同义词对在搜索知识库时自动从用户查询中提取出来。 基于提取的候选同义词对定义同义词规则，并且可以是上下文相关的。 然后可以将基于定义的同义规则的查询扩展规则导出到存储介质，以便在搜索知识库时用于扩展新用户查询。

公开(公告)号：US20100306645A1

公开(公告)日：2010-12-02

申请号：US12473471

申请日：2009-05-28

申请人： Frederic ROULLAND ,  Jutta K. WILLAMOWSKI ,  David B. MARTIN

发明人： Frederic ROULLAND ,  Jutta K. WILLAMOWSKI ,  David B. MARTIN

IPC分类号： G06F17/21 ,  G06F17/27 ,  G06K9/00

CPC分类号： G06F3/1208 ,  G06F9/453 ,  G06F17/2881 ,  G06F17/30654 ,  H04N1/00408 ,  H04N1/00424 ,  H04N1/00472 ,  H04N1/00474 ,  H04N1/00477 ,  H04N1/0048 ,  H04N1/00482 ,  H04N1/00501 ,  H04N1/00506 ,  H04N2201/0082

摘要： A guided natural language interface, a method for guiding a user in specifying a color problem with a document image, and a set of templates for use in the interface and method are provided. The interface includes computer readable memory which stores a set of issue description templates, each template being configured for guiding a user in formulating a problem statement characterizing, in natural language, a problem related to color identified in an input document. A natural rendering engine receives information input by a user and/or information input from an associated problem detector, and instantiates one of the templates in response thereto. The natural language rendering engine is configured for presenting the problem statement to the user as it is refined and communicating information based on the refined problem statement to an associated problem corrector.

摘要翻译： 提供了引导自然语言界面，用于指导用户指定文档图像的颜色问题的方法以及用于该界面和方法的一组模板。 该接口包括存储一组问题描述模板的计算机可读存储器，每个模板被配置为用于引导用户制定以自然语言表征与输入文档中识别的颜色相关的问题的问题陈述。 自然呈现引擎接收由用户输入的信息和/或从相关联的问题检测器输入的信息，并且响应于此而对其中一个模板进行实例化。 自然语言呈现引擎被配置为在用户对其进行细化的情况下将问题陈述呈现给用户，并且基于精简的问题语句将信息传递给相关的问题校正器。