公开(公告)号：US08510440B2

公开(公告)日：2013-08-13

申请号：US10226727

申请日：2002-08-22

申请人： Andrew Coleman ,  Janet E. Geddes ,  Michael R. May

发明人： Andrew Coleman ,  Janet E. Geddes ,  Michael R. May

IPC分类号： G06F15/173

CPC分类号： G06Q30/04

摘要： A method and system for assisting a user having a role and a qualification. In accordance with this method, a software tool is provided that is adapted to limit a user to a functional limitation predefined by a first role and a data access limitation predefined by a qualification. The method comprises the steps of receiving a request for assistance from said user, accessing said software tool with a customer care role having a view functionality only limitation, and simulating said first role and said qualification while operating in said customer care role, to assist said user. In the preferred embodiment, the simulation functionalities that the customer care role has, enable that customer care role to simulate update and create functionalities. Also, preferably, the customer care role may use the user's identification to obtain access to the software tool.

摘要翻译： 一种用于协助具有角色和资格的用户的方法和系统。 根据该方法，提供了一种软件工具，其适于将用户限制为由第一角色预定义的功能限制和由资格预定义的数据访问限制。 该方法包括以下步骤：从所述用户接收帮助请求，使用仅具有视图功能限制的客户关怀角色访问所述软件工具，以及在所述客户关怀角色中操作时模拟所述第一角色和所述资格，以协助所述 用户。 在优选实施例中，客户关怀角色具有的模拟功能使客户关怀角色能够模拟更新并创建功能。 此外，优选地，客户关怀角色可以使用用户的标识来获得对软件工具的访问。

公开(公告)号：US06490574B1

公开(公告)日：2002-12-03

申请号：US08992091

申请日：1997-12-17

申请人： Robert B. Bennett ,  Andrew Coleman ,  Joseph M. Gdaniec ,  Janet E. Geddes ,  Wendy E. Stephens

发明人： Robert B. Bennett ,  Andrew Coleman ,  Joseph M. Gdaniec ,  Janet E. Geddes ,  Wendy E. Stephens

IPC分类号： G06F1700

CPC分类号： G06N5/043 ,  G06N5/025

摘要： A method and system for constructing rule-based intelligent agents that process events on behalf of one or more users. The intelligent agents have event-generating modules that supply events to be processed, and event-processing modules that process the events by evaluating rules. Each event-processing module of the agent includes multiple sets of rules, one or more such sets for each user of the agent. A selection key related to the user is associated with a rule set, and for event-generating modules a selection key indicates the user on whose behalf the event was generated. When the event-processing module receives an event with a selection key, the module locates and evaluates the rule set(s) which have a matching key to launch the corresponding actions. Addition, replacement or removal of rule sets for a user is made by temporarily suspending the initiation of new events for the user designated by the rule set's selection key; completing all in-progress events for that user; effecting the modification to the rule set within the event-processing modules; and the resuming the initiation and processing of events for the user. While the rule sets are being modified for a particular user, event generating and processing continues unimpeded for the other users of the agent.

摘要翻译： 一种用于构建基于规则的智能代理的方法和系统，其代表一个或多个用户处理事件。 智能代理具有提供要处理的事件的事件生成模块以及通过评估规则来处理事件的事件处理模块。 代理的每个事件处理模块包括多组规则，每个用户的代理一个或多个这样的集合。 与用户相关的选择密钥与规则集相关联，并且对于事件生成模块，选择密钥指示生成事件的用户。 当事件处理模块接收到具有选择键的事件时，模块定位并评估具有匹配键的规则集以启动相应的动作。 通过暂时中止由规则集的选择键指定的用户的新事件的发起，添加，替换或删除用户的规则集; 完成该用户的所有正在进行的事件; 对事件处理模块内的规则集进行修改; 并为用户恢复启动和处理事件。 虽然正在为特定用户修改规则集，事件生成和处理对于代理的其他用户来说是不受阻碍的。