公开(公告)号：US20050234911A1

公开(公告)日：2005-10-20

申请号：US10934457

申请日：2004-09-07

申请人： Juliaann Hess ,  Charles Sullivan

发明人： Juliaann Hess ,  Charles Sullivan

IPC分类号： A47G20060101 ,  G06F17/30 ,  G06Q10/00 ,  G06Q50/00

CPC分类号： G06Q30/0603 ,  G06Q10/08 ,  G06Q50/32

摘要： Methods and systems are provided for handling customer requests regarding delivery services. These methods and systems include receiving via a network, such as the Internet, a customer request regarding delivery services, validating the received information and sending the information to a database for recordation. Then, in response, receiving an indication from the database regarding whether the information was successfully recorded and sending to the customer a confirmation number regarding the recorded information. For example, a user desiring hold mail or redelivery services may navigate to a web page of the delivery service for requesting these services. The user may then enter information regarding their request for services. This request may then be forwarded to a database that is accessible by the particular delivery unit that provides delivery services to the user's address. The delivery unit may then retrieve and handle the user's request accordingly.

摘要翻译： 提供方法和系统来处理有关送货服务的客户请求。 这些方法和系统包括经由诸如因特网的网络接收关于传送服务的客户请求，验证所接收的信息并将该信息发送到数据库进行记录。 然后，作为响应，从数据库接收关于信息是否成功记录的指示，并向客户发送关于记录信息的确认号码。 例如，希望持有邮件或重新递送服务的用户可以导航到递送服务的网页以请求这些服务。 然后，用户可以输入有关其服务请求的信息。 然后可以将该请求转发到由向用户的地址提供传送服务的特定传送单元可访问的数据库。 然后，递送单元可以相应地检索和处理用户的请求。