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公开(公告)号：US07826597B2
公开(公告)日：2010-11-02
申请号：US11298001
申请日：2005-12-09
Applicant: Earl A. Berner , Kristina Robinson , Mark Magnusson , Jason Porter , James Rushing , Mark Welch
Inventor： Earl A. Berner , Kristina Robinson , Mark Magnusson , Jason Porter , James Rushing , Mark Welch
CPC classification number: H04M3/5166 , H04M3/10 , H04M2203/2011
Abstract: Methods and apparatus to handle support contacts in a call center are disclosed. An example method for handling a first contact to a support center includes receiving the first contact from a first person, receiving a first identifier associated with the first person, analyzing contact details for a second contact associated with a second identifier associated with a second person different from the first person to determine if a problem associated with the first identifier exists, and indicating that a problem associated with the first identifier exists if the contact details for the second contact associated with the second identifier indicate that a problem associated with the first identifier exists.
Abstract translation: 公开了一种在呼叫中心处理支持联系人的方法和装置。 用于处理到支持中心的第一联系人的示例性方法包括从第一人接收第一联系人，接收与第一人相关联的第一标识符，分析与第二人相关联的第二联系人的联系人细节，所述第二标识符与第二人不相关 从第一人员确定是否存在与第一标识符相关联的问题，并且如果与第二标识符相关联的第二联系人的联系人详细信息指示存在与第一标识符相关联的问题，则指示存在与第一标识符相关联的问题 。
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公开(公告)号：US20070133780A1
公开(公告)日：2007-06-14
申请号：US11298001
申请日：2005-12-09
Applicant: Earl Berner , Kristina Robinson , Mark Magnusson , Jason Porter , James Rushing , Mark Welch
Inventor： Earl Berner , Kristina Robinson , Mark Magnusson , Jason Porter , James Rushing , Mark Welch
CPC classification number: H04M3/5166 , H04M3/10 , H04M2203/2011
Abstract: Methods and apparatus to handle support contacts in a call center are disclosed. An example method for handling a first contact to a support center includes receiving the first contact from a first person, receiving a first identifier associated with the first person, analyzing contact details for a second contact associated with a second identifier associated with a second person different from the first person to determine if a problem associated with the first identifier exists, and indicating that a problem associated with the first identifier exists if the contact details for the second contact associated with the second identifier indicate that a problem associated with the first identifier exists.
Abstract translation: 公开了一种在呼叫中心处理支持联系人的方法和装置。 用于处理到支持中心的第一联系人的示例性方法包括从第一人接收第一联系人，接收与第一人相关联的第一标识符，分析与第二人相关联的第二联系人的联系人细节，所述第二标识符与第二人不相关 从第一人员确定是否存在与第一标识符相关联的问题，并且如果与第二标识符相关联的第二联系人的联系人详细信息指示存在与第一标识符相关联的问题，则指示存在与第一标识符相关联的问题 。
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3.发明申请公开(公告)号：US20110116374A1
公开(公告)日：2011-05-19
申请号：US12618011
申请日：2009-11-13
Applicant: Brian Bearden , Mark Magnusson , James Rasmussen , Timothy Tremper , Billy Waugh
Inventor： Brian Bearden , Mark Magnusson , James Rasmussen , Timothy Tremper , Billy Waugh
CPC classification number: H04L1/0001 , H04L1/0019 , H04L41/0896 , H04L41/147 , H04L43/0876
Abstract: Systems and method to provide bundled services through a communication device. A particular method may include determining a first bundle of services to offer a user of an end user communication device, where the first bundle of services has a total bandwidth consumption rate computed based on stored bandwidth consumption rates corresponding to services within the first bundle of services. The total bandwidth consumption rate is less than a predicted bandwidth capacity. The particular method may also include comparing a predicted bandwidth capacity to measured bandwidth statistics to identify an additional bandwidth capacity of a set of transport facilities and determining a first additional service to offer a user of the end user communication device to utilize the additional bandwidth capacity.
Abstract translation: 通过通信设备提供捆绑服务的系统和方法。 特定方法可以包括确定提供最终用户通信设备的用户的第一服务束，其中第一服务束具有基于对应于第一服务束内的服务的存储的带宽消耗速率而计算的总带宽消耗速率 。 总带宽消耗率小于预测的带宽容量。 该特定方法还可以包括将预测的带宽容量与测量的带宽统计量进行比较，以识别一组传输设施的附加带宽容量，并且确定第一附加服务以向最终用户通信设备的用户提供利用附加带宽容量。
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4.发明授权公开(公告)号：US08611370B2
公开(公告)日：2013-12-17
申请号：US12618011
申请日：2009-11-13
Applicant: Brian Bearden , Mark Magnusson , James Rasmussen , Timothy Tremper , Billy Waugh
Inventor： Brian Bearden , Mark Magnusson , James Rasmussen , Timothy Tremper , Billy Waugh
IPC: H04L12/66
CPC classification number: H04L1/0001 , H04L1/0019 , H04L41/0896 , H04L41/147 , H04L43/0876
Abstract: Systems and method to provide bundled services through a communication device. A particular method may include determining a first bundle of services to offer a user of an end user communication device, where the first bundle of services has a total bandwidth consumption rate computed based on stored bandwidth consumption rates corresponding to services within the first bundle of services. The total bandwidth consumption rate is less than a predicted bandwidth capacity. The particular method may also include comparing a predicted bandwidth capacity to measured bandwidth statistics to identify an additional bandwidth capacity of a set of transport facilities and determining a first additional service to offer a user of the end user communication device to utilize the additional bandwidth capacity.
Abstract translation: 通过通信设备提供捆绑服务的系统和方法。 特定方法可以包括确定提供最终用户通信设备的用户的第一服务束，其中第一服务束具有基于对应于第一服务束内的服务的存储的带宽消耗速率而计算的总带宽消耗速率 。 总带宽消耗率小于预测的带宽容量。 该特定方法还可以包括将预测的带宽容量与测量的带宽统计量进行比较，以识别一组传输设施的附加带宽容量，并且确定第一附加服务以向最终用户通信设备的用户提供利用附加带宽容量。
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