公开(公告)号：US08768921B2

公开(公告)日：2014-07-01

申请号：US13277307

申请日：2011-10-20

申请人： Sugata Ghosal ,  Anup K. Ghosh ,  Nandakishore Kambhatla ,  Rose C. Kanjirathinkal ,  Asidhara Lahiri ,  Debapriyo Majumdar ,  Shajith I. Mohamed ,  Karthik Visweswariah

发明人： Sugata Ghosal ,  Anup K. Ghosh ,  Nandakishore Kambhatla ,  Rose C. Kanjirathinkal ,  Asidhara Lahiri ,  Debapriyo Majumdar ,  Shajith I. Mohamed ,  Karthik Visweswariah

IPC分类号： G06F17/30 ,  G06F11/07

CPC分类号： G06F17/30693 ,  G06F11/0781 ,  G06F17/30303 ,  G06F17/3053

摘要： Embodiments of the present invention relate to an approach for reusing information/knowledge. Specifically, embodiments of the present invention provide an approach for retrieving previously stored data to satisfy queries (e.g., jobs/tickets) for solutions to problems while maintaining privacy/security of the data as well as ensuring the quality of the results. In a typical embodiment, a query for a solution to a problem is received and details are extracted therefrom. Using the details, a search is performed on a set of data stored in at least one computer storage device. Based on the search, a set of results will be generated and classified into a set of categories. In any event, the quality of each of the set of results will be assessed based on the usefulness of the set of results.

摘要翻译： 本发明的实施例涉及一种重用信息/知识的方法。 具体地，本发明的实施例提供了一种用于检索先前存储的数据以满足针对问题的解决方案的查询（例如，作业/票证）的方法，同时保持数据的隐私/安全性以及确保结果的质量。 在典型的实施例中，接收到对问题的解决方案的查询，并从中提取细节。 使用细节，对存储在至少一个计算机存储设备中的一组数据执行搜索。 基于搜索，将生成一组结果并将其分类为一组类别。 无论如何，将根据一组结果的有用性来评估每组结果的质量。

公开(公告)号：US09824403B2

公开(公告)日：2017-11-21

申请号：US13588146

申请日：2012-08-17

申请人： Rashmi Gangadharaiah ,  Nandakishore Kambhatla ,  Rose C. Kanjirathinkal ,  Amit K. R. Singh ,  Karthik Visweswariah

发明人： Rashmi Gangadharaiah ,  Nandakishore Kambhatla ,  Rose C. Kanjirathinkal ,  Amit K. R. Singh ,  Karthik Visweswariah

IPC分类号： G06Q50/00 ,  G06Q30/02 ,  G06F17/27 ,  H04L29/08

CPC分类号： G06Q50/01 ,  G06F17/2785 ,  G06Q30/0203 ,  H04L29/08081 ,  H04L29/08099

摘要： Embodiments of the present invention provide a system, method, and program product to measure problems from a social media discussion. In exemplary embodiments, a computer extracts one or more problems from the social media discussion. The computer extracts one or more severity indicators and one or more complexity indicators from the social media discussion. The computer clusters the one or more problems into one or more sets of unique problems in a manner that related problems are clustered together into the one or more unique problems. The computer determines an overall severity and an overall complexity of the sets of unique problems.

公开(公告)号：US20140052842A1

公开(公告)日：2014-02-20

申请号：US13588146

申请日：2012-08-17

申请人： Rashmi Gangadharaiah ,  Nandakishore Kambhatla ,  Rose C. Kanjirathinkal ,  Amit K. R. Singh ,  Karthik Visweswariah

发明人： Rashmi Gangadharaiah ,  Nandakishore Kambhatla ,  Rose C. Kanjirathinkal ,  Amit K. R. Singh ,  Karthik Visweswariah

IPC分类号： G06F15/173

CPC分类号： G06Q50/01 ,  G06F17/2785 ,  G06Q30/0203 ,  H04L29/08081 ,  H04L29/08099

摘要： Embodiments of the present invention provide a system, method, and program product to measure problems from a social media discussion. In exemplary embodiments, a computer extracts one or more problems from the social media discussion. The computer extracts one or more severity indicators and one or more complexity indicators from the social media discussion. The computer clusters the one or more problems into one or more sets of unique problems in a manner that related problems are clustered together into the one or more unique problems. The computer determines an overall severity and an overall complexity of the sets of unique problems.

摘要翻译： 本发明的实施例提供了一种从社交媒体讨论中测量问题的系统，方法和程序产品。 在示例性实施例中，计算机从社交媒体讨论中提取一个或多个问题。 计算机从社交媒体讨论中提取一个或多个严重性指标和一个或多个复杂性指标。 计算机将一个或多个问题集中到一组或多组唯一问题中，其方法是将相关问题聚集在一起成为一个或多个独特问题。 计算机确定了一组独特问题的总体严重性和整体复杂性。

公开(公告)号：US20130103682A1

公开(公告)日：2013-04-25

申请号：US13277307

申请日：2011-10-20

申请人： Anup K. Ghosh ,  Sugata Ghosal ,  Nandakishore Kambhatla ,  Rose C. Kanjirathinkal ,  Asidhara Lahiri ,  Debapriyo Majumdar ,  Shajith I. Mohamed ,  Karthik Visweswariah

发明人： Anup K. Ghosh ,  Sugata Ghosal ,  Nandakishore Kambhatla ,  Rose C. Kanjirathinkal ,  Asidhara Lahiri ,  Debapriyo Majumdar ,  Shajith I. Mohamed ,  Karthik Visweswariah

IPC分类号： G06F17/30

CPC分类号： G06F17/30693 ,  G06F11/0781 ,  G06F17/30303 ,  G06F17/3053

摘要： Embodiments of the present invention relate to an approach for reusing information/knowledge. Specifically, embodiments of the present invention provide an approach for retrieving previously stored data to satisfy queries (e.g., jobs/tickets) for solutions to problems while maintaining privacy/security of the data as well as ensuring the quality of the results. In a typical embodiment, a query for a solution to a problem is received and details are extracted therefrom. Using the details, a search is performed on a set of data stored in at least one computer storage device. Based on the search, a set of results will be generated and classified into a set of categories. In any event, the quality of each of the set of results will be assessed based on the usefulness of the set of results.

摘要翻译： 本发明的实施例涉及一种重用信息/知识的方法。 具体地，本发明的实施例提供了一种用于检索先前存储的数据以满足针对问题的解决方案的查询（例如，作业/票证）的方法，同时保持数据的隐私/安全性以及确保结果的质量。 在典型的实施例中，接收到对问题的解决方案的查询，并从中提取细节。 使用细节，对存储在至少一个计算机存储设备中的一组数据执行搜索。 基于搜索，将生成一组结果并将其分类为一组类别。 无论如何，将根据一组结果的有用性来评估每组结果的质量。