-
公开(公告)号：US09537890B2
公开(公告)日：2017-01-03
申请号：US12346452
申请日：2008-12-30
Applicant: Herbert Willi Artur Ristock , Brian Galvin , S. Michael Perlmutter , Andriy Ryabchun , Sergey Fedorov
Inventor： Herbert Willi Artur Ristock , Brian Galvin , S. Michael Perlmutter , Andriy Ryabchun , Sergey Fedorov
IPC: G06F15/16 , H04L29/06 , H04L12/725 , H04L12/715
CPC classification number: H04L63/04 , G06Q10/06 , G06Q30/06 , H04L9/321 , H04L9/3263 , H04L12/1818 , H04L45/306 , H04L45/64 , H04L51/08 , H04L51/12 , H04L63/08 , H04L63/0823 , H04L63/105 , H04L63/20 , H04N7/15 , H04W12/02
Abstract: A trust network has at least one transmission medium supporting transmission of data, wherein data transmitted is in at least some instances transmitted in discrete portions, two or more nodes terminating discrete legs in the transmission medium, and trust software executing from a machine-readable medium by a processor on one or more of the two or more nodes. The one or more nodes executing trust software apply trust logic to transmission of the discrete data portions.
Abstract translation: 信任网络具有支持数据传输的至少一个传输媒体，其中传输的数据至少在某些情况下以离散部分传输，两个或多个节点在传输介质中终止分立的分支，以及从机器可读介质执行的信任软件 由处理器在两个或更多个节点中的一个或多个上。 执行信任软件的一个或多个节点将信任逻辑应用于离散数据部分的传输。
-
2.发明授权Method for selecting interactive voice response modes using human voice detection analysis 有权使用人类语音检测分析选择交互式语音响应模式的方法公开(公告)号：US08831183B2
公开(公告)日：2014-09-09
申请号：US11615434
申请日：2006-12-22
Applicant: S. Michael Perlmutter
Inventor： S. Michael Perlmutter
IPC: H04M1/64 , G10L25/78 , G10L21/0208 , G10L15/30 , H04M3/493
CPC classification number: G10L15/20 , G10L15/30 , G10L21/0208 , G10L25/78 , H04M3/4936
Abstract: In an interactive voice response system, a method is provided for selective enhancement of voice recognition capability during an interaction. The method includes the acts (a) taking a call and prompting for a voice response from the caller, (b) failing to recognize the response, (c) executing a routine to detect and isolate the captured word or phrase in the response, and (d) attempting to recognize the response a second time.
Abstract translation: 在交互式语音响应系统中，提供了一种用于在交互期间选择性增强语音识别能力的方法。 该方法包括以下动作：（a）接听来电并提示来自呼叫者的语音响应，（b）未能识别该响应，（c）执行例程来检测和隔离响应中所捕获的单词或短语;以及 （d）第二次尝试识别答复。
-
公开(公告)号：US20130114801A1
公开(公告)日：2013-05-09
申请号：US13646642
申请日：2012-10-05
Applicant: S. Michael Perlmutter
Inventor： S. Michael Perlmutter
CPC classification number: H04M3/53 , H04M3/42153 , H04M3/42221 , H04M3/5166 , H04M3/5191
Abstract: A call-recording and retrieval system operates from a computerized server in a contact-center, the server executing software from a machine-readable medium. There is a data repository coupled to the computerized server, and an interface at the server enabled to monitor voice interaction between an agent of the contact center and a customer. The server is enabled to follow one or both of direct input from the customer in a monitored interaction and stored rules associated with the customer to record and playback voice interaction between the agent and the customer.
Abstract translation: 呼叫记录和检索系统从联络中心的计算机化服务器操作，服务器从机器可读介质执行软件。 存在耦合到计算机化服务器的数据存储库，并且服务器上的接口能够监视联络中心的代理和客户之间的语音交互。 服务器能够在受监视的交互中跟踪客户的直接输入中的一个或两个，并且与客户相关联的存储规则记录和回放代理与客户之间的语音交互。
-
公开(公告)号：US20100169641A1
公开(公告)日：2010-07-01
申请号：US12346224
申请日：2008-12-30
Applicant: Herbert Willi Artur Ristock , S. Michael Perlmutter , Brian Galvin
Inventor： Herbert Willi Artur Ristock , S. Michael Perlmutter , Brian Galvin
IPC: H04L9/32
CPC classification number: H04L63/062 , H04L63/0823
Abstract: A trust authority includes a network connected server executing trust service software stored in a machine-readable medium, one or more network ports for communicating on the network, and a data repository coupled to the server, the repository storing indications of trustworthiness for one or both of enterprises and agents of enterprises. Queries from remote entities, the queries pertaining to one or both of enterprises and agents, are received at the server, and the trust service software, in response to the queries, provides to the remote entities providing the queries indications of trustworthiness for the one or both of enterprises and agents.
Abstract translation: 信任机构包括执行存储在机器可读介质中的信任服务软件的网络连接服务器，用于在网络上进行通信的一个或多个网络端口以及耦合到该服务器的数据存储库，该存储库存储一个或两个 的企业和代理企业。 来自远程实体的查询，与企业和代理中的一个或两者相关的查询在服务器处被接收，并且信任服务软件响应于查询向远程实体提供查询指示， 企业和代理商。
-
公开(公告)号：US20100169430A1
公开(公告)日：2010-07-01
申请号：US12346050
申请日：2008-12-30
Applicant: Herbert Willi Artur Ristock , S. Michael Perlmutter , Brian Galvin
Inventor： Herbert Willi Artur Ristock , S. Michael Perlmutter , Brian Galvin
CPC classification number: H04L63/08 , H04L63/105 , H04L63/20
Abstract: A communication software module executing on a computerized appliance from a machine-readable medium includes functionality enabling a user to direct a communication event to a particular destination by an address of the destination, functionality for transmitting the destination address to a remote trust authority, functionality for initiating the communication event, and functionality for receiving trust information from the remote trust authority, the trust information associated with an enterprise or a person associated with the destination address. Various communication modules are provided, such as email clients, instant messaging systems, chat systems, and voice communication systems.
Abstract translation: 从机器可读介质在计算机化设备上执行的通信软件模块包括使用户能够通过目的地地址将通信事件定向到特定目的地的功能，将目的地地址发送到远程信任机构的功能，用于 发起通信事件，以及用于从远程信任机构接收信任信息的功能，与企业或与目的地地址相关联的人员相关联的信任信息。 提供各种通信模块，例如电子邮件客户端，即时消息系统，聊天系统和语音通信系统。
-
Patent Agency Ranking
公开(公告)号：US20100169265A1
公开(公告)日：2010-07-01
申请号：US12346441
申请日：2008-12-30
Applicant: Herbert Willi Artur Ristock , S. Michael Perlmutter , Brian Galvin
Inventor： Herbert Willi Artur Ristock , S. Michael Perlmutter , Brian Galvin
CPC classification number: H04L63/126 , G06Q10/06 , G06Q10/0637 , G06Q10/105 , G06Q30/06
Abstract: A method, using trust software executing from a machine-readable medium on a computerized appliance operating as a trust authority, to assign to a person, a file, or an enterprise an indication of trustworthiness, includes steps of (a) assembling information concerning the person, file, or enterprise; (b) applying trust logic to the information assembled for individual ones of the persons, files or enterprises to assign a trust score; and (c) storing the score associated with at least an identity of the person, file or enterprise.
Abstract translation: 一种方法，使用从作为信任机构操作的计算机化设备上的机器可读介质执行的信任软件，向个人，文件或企业分配可信赖性的指示，包括以下步骤：（a）组合关于 人员，档案或企业; （b）将信任逻辑应用于为个人，档案或企业的个人信息组合而分配信任评分; 和（c）存储与至少人，文件或企业的身份相关联的分数。
-
公开(公告)号：US20100165887A1
公开(公告)日：2010-07-01
申请号：US12346425
申请日：2008-12-30
Applicant: Herbert Willi Artur Ristock , Brian Galvin , S. Michael Perlmutter , Andriy Ryabchun
Inventor： Herbert Willi Artur Ristock , Brian Galvin , S. Michael Perlmutter , Andriy Ryabchun
CPC classification number: G06F21/30 , H04L12/1818 , H04L63/205 , H04L65/4038 , H04N7/15
Abstract: A conferencing application executing on a computerized appliance from a machine-readable medium, the computerized appliance coupled to one or more networks is provided, the application including functionality for responding to requests to join a conference, and for enabling requesters as participants, functionality for receiving and rendering text, voice or video data from each registered participant as text, voice or video data to be transmitted to individual ones of other participants, functionality for controlling which received text, voice or video data is transmitted to which participants, and functionality for receiving and executing instructions from a trust authority.
Abstract translation: 提供了一种从机器可读介质在计算机化设备上执行的会议应用程序，耦合到一个或多个网络的计算机化设备，所述应用包括用于响应加入会议的请求的功能，以及用于使请求者作为参与者，用于接收的功能 以及将来自每个注册的参与者的文本，语音或视频数据作为要发送到其他参与者的个人的文本，语音或视频数据，将用于控制哪个接收到的文本，语音或视频数据发送给哪个参与者的功能以及用于接收的功能 并执行来自信任机构的指令。
-
公开(公告)号：US20080162701A1
公开(公告)日：2008-07-03
申请号：US11616738
申请日：2006-12-27
Applicant: Andrey Ryabchun , Petr Makagon , Herbert Ristock , Nikolay Anisimov , Dave Snyder , S. Michael Perlmutter
Inventor： Andrey Ryabchun , Petr Makagon , Herbert Ristock , Nikolay Anisimov , Dave Snyder , S. Michael Perlmutter
IPC: G06F15/16
CPC classification number: H04L67/306 , H04L51/04 , H04M3/5191
Abstract: A network-based interaction system includes a machine connected to the network for receiving and routing an interaction request, a server application having access to the network for matching an interaction request to a profile, and a data repository for storing profile information.
Abstract translation: 基于网络的交互系统包括连接到网络的用于接收和路由交互请求的机器，具有访问网络以便将交互请求与简档进行匹配的服务器应用程序以及用于存储简档信息的数据存储库。
-
9.发明申请Method for Selecting Interactive Voice Response Modes Using Human Voice Detection Analysis 有权使用人声检测分析选择交互式语音响应模式的方法公开(公告)号：US20080152094A1
公开(公告)日：2008-06-26
申请号：US11615434
申请日：2006-12-22
Applicant: S. Michael Perlmutter
Inventor： S. Michael Perlmutter
IPC: H04M1/64
CPC classification number: G10L15/20 , G10L15/30 , G10L21/0208 , G10L25/78 , H04M3/4936
Abstract: In an interactive voice response system, a method is provided for selective enhancement of voice recognition capability during an interaction. The method includes the acts (a) taking a call and prompting for a voice response from the caller, (b) failing to recognize the response, (c) executing a routine to detect and isolate the captured word or phrase in the response, and (d) attempting to recognize the response a second time.
Abstract translation: 在交互式语音响应系统中，提供了一种用于在交互期间选择性增强语音识别能力的方法。 该方法包括以下动作：（a）接听来电并提示来自呼叫者的语音响应，（b）未能识别该响应，（c）执行例程来检测和隔离响应中所捕获的单词或短语;以及 （d）第二次尝试识别答复。
-
公开(公告)号：US08315374B2
公开(公告)日：2012-11-20
申请号：US12480023
申请日：2009-06-08
Applicant: S. Michael Perlmutter
Inventor： S. Michael Perlmutter
IPC: H04M3/00
CPC classification number: H04M3/53 , H04M3/42153 , H04M3/42221 , H04M3/5166 , H04M3/5191
Abstract: A recording system has an interface enabled to monitor interaction between an agent of an enterprise and a second person, recording apparatus enabled to record the interaction and to store the recording in a data repository, and software stored in and executing from a machine-readable medium, the software providing functions for controlling the recording apparatus. The software responds to inputs from the second person to control the recording apparatus.
Abstract translation: 记录系统具有能够监视企业的代理和第二人之间的交互的接口，能够记录交互并将记录存储在数据存储库中的记录装置以及存储在机器可读介质中并从其执行的软件 提供用于控制记录装置的功能的软件。 软件响应来自第二人员的输入来控制记录装置。
-
-
-
-
-
-
-
-
-
Search Results
28
records
(took 0.026 seconds)
