Apparatus and methods for activity-based management of computer systems
    1.
    发明申请
    Apparatus and methods for activity-based management of computer systems 失效
    计算机系统基于活动管理的装置和方法

    公开(公告)号:US20080126790A1

    公开(公告)日:2008-05-29

    申请号:US11473805

    申请日:2006-06-23

    CPC classification number: H04L41/082 H04L67/125 H04L67/22

    Abstract: Apparatus and methods are disclosed for performing computer system management on an activity basis. In one embodiment, computer-system-related items are associated with at least one activity to be performed using the computer system. Then, management procedures are established for the at least one activity. Next, when the computer system is used to perform the at least one activity, the computer-system-related items associated with the at least one activity are managed in accordance with the management procedures established for the at least one activity. In another embodiment, apparatus and methods monitor patterns of use of a computer system. Using information gathered during monitoring operations, activity models are formulated, and for each activity model a management plan is devised. After management plans have been devised for each activity model, the use of the computer system is monitored to identify actions being performed with the computer system. The identified actions are then compared with the activity models to determine which activity model best fits the identified actions. Management of computer-system-related items associated with the activity is then performed using the management plan associated with the activity model that best fits the actions being performed with the computer system.

    Abstract translation: 公开了用于在活动的基础上执行计算机系统管理的装置和方法。 在一个实施例中,计算机系统相关项目与要使用计算机系统执行的至少一个活动相关联。 然后,为至少一个活动建立管理程序。 接下来,当计算机系统用于执行至少一个活动时,与至少一个活动相关联的与计算机系统相关的项目根据为至少一个活动建立的管理程序进行管理。 在另一个实施例中,装置和方法监视计算机系统的使用模式。 使用监测操作收集的信息,制定活动模型,并为每个活动模型制定管理计划。 在为每个活动模型设计了管理计划之后,监视计算机系统的使用以识别用计算机系统执行的动作。 然后将识别的动作与活动模型进行比较,以确定哪个活动模式最适合所识别的动作。 然后使用与活动模型相关联的管理计划来执行与该活动相关联的与计算机系统有关的项目的管理,该计划系统相关项目最适合用计算机系统执行的动作。

    Methods and apparatus for interactive specification of context-sensitive sevice level agreements; for provisioning of resources required during service delivery events regulated by service level agreements; and for monitoring compliance with service level agreements during service delivery events
    2.
    发明申请
    Methods and apparatus for interactive specification of context-sensitive sevice level agreements; for provisioning of resources required during service delivery events regulated by service level agreements; and for monitoring compliance with service level agreements during service delivery events 审中-公开
    交互式规范上下文相关服务级别协议的方法和装置; 用于提供按服务级别协议管理的服务交付活动期间所需的资源; 并在服务交付活动期间监测服务水平协议的遵守情况

    公开(公告)号:US20070180061A1

    公开(公告)日:2007-08-02

    申请号:US11346751

    申请日:2006-02-02

    CPC classification number: H04L41/5006 G06Q10/00 H04L41/22 H04L41/5003

    Abstract: In a first aspect of the present invention, methods and apparatus implement graphical user interfaces for interactively specifying service level agreements used to regulate delivery of services to, for example, computer systems. An interactive graphical user interface allows a user to see the effects of varying values of service delivery variables on the level of service achievable in a particular service delivery context. In a second aspect, methods and apparatus of the present invention provision resources required for service delivery. In the second aspect, the methods and apparatus of the present invention select a service delivery model dependent on context. The selected service delivery model is used to provision resources that will be required during service delivery. In a third aspect, methods and apparatus of the present invention monitor compliance with a service level agreement during a service delivery event. In instances where a given service delivery does not comply with service level attributes specified in a controlling service level agreement, the methods and apparatus of the present invention take corrective action.

    Abstract translation: 在本发明的第一方面,方法和设备实现图形用户界面,用于交互地指定用于将服务传递到例如计算机系统的服务级别协议。 交互式图形用户界面允许用户在特定服务递送上下文中可以看到服务递送变量值的变化对服务水平的影响。 在第二方面,本发明的方法和装置提供服务提供所需的资源。 在第二方面,本发明的方法和装置选择依赖于上下文的服务递送模型。 所选择的服务交付模型用于提供在服务交付期间需要的资源。 在第三方面,本发明的方法和装置在服务递送事件期间监视服务水平协议的遵从性。 在给定服务交付不符合控制服务级别协议中指定的服务级别属性的情况下,本发明的方法和装置采取纠正措施。

    Apparatus and methods for activity-based management of computer systems

    公开(公告)号:US09798986B2

    公开(公告)日:2017-10-24

    申请号:US13038501

    申请日:2011-03-02

    CPC classification number: G06Q10/06 G06Q10/101

    Abstract: Apparatus and methods are disclosed for performing computer system management on an activity basis. In one embodiment, computer-system-related items are associated with at least one activity to be performed using the computer system. Then, management procedures are established for the at least one activity. Next, when the computer system is used to perform the at least one activity, the computer-system-related items associated with the at least one activity are managed in accordance with the management procedures established for the at least one activity. In another embodiment, apparatus and methods monitor patterns of use of a computer system. Using information gathered during monitoring operations, activity models are formulated, and for each activity model a management plan is devised. After management plans have been devised for each activity model, the use of the computer system is monitored to identify actions being performed with the computer system. The identified actions are then compared with the activity models to determine which activity model best fits the identified actions. Management of computer-system-related items associated with the activity is then performed using the management plan associated with the activity model that best fits the actions being performed with the computer system.

    Apparatus And Methods For Activity-Based Management Of Computer Systems
    6.
    发明申请
    Apparatus And Methods For Activity-Based Management Of Computer Systems 有权
    计算机系统基于活动管理的装置和方法

    公开(公告)号:US20120226898A1

    公开(公告)日:2012-09-06

    申请号:US13038501

    申请日:2011-03-02

    CPC classification number: G06Q10/06 G06Q10/101

    Abstract: Apparatus and methods are disclosed for performing computer system management on an activity basis. In one embodiment, computer-system-related items are associated with at least one activity to be performed using the computer system. Then, management procedures are established for the at least one activity. Next, when the computer system is used to perform the at least one activity, the computer-system-related items associated with the at least one activity are managed in accordance with the management procedures established for the at least one activity. In another embodiment, apparatus and methods monitor patterns of use of a computer system. Using information gathered during monitoring operations, activity models are formulated, and for each activity model a management plan is devised. After management plans have been devised for each activity model, the use of the computer system is monitored to identify actions being performed with the computer system. The identified actions are then compared with the activity models to determine which activity model best fits the identified actions. Management of computer-system-related items associated with the activity is then performed using the management plan associated with the activity model that best fits the actions being performed with the computer system.

    Abstract translation: 公开了用于在活动的基础上执行计算机系统管理的装置和方法。 在一个实施例中,计算机系统相关项目与要使用计算机系统执行的至少一个活动相关联。 然后,为至少一个活动建立管理程序。 接下来,当计算机系统用于执行至少一个活动时,与至少一个活动相关联的与计算机系统相关的项目根据为至少一个活动建立的管理程序进行管理。 在另一个实施例中,装置和方法监视计算机系统的使用模式。 使用监测操作收集的信息,制定活动模型,并为每个活动模型制定管理计划。 在为每个活动模型设计了管理计划之后,监视计算机系统的使用以识别用计算机系统执行的动作。 然后将识别的动作与活动模型进行比较,以确定哪个活动模式最适合所识别的动作。 然后使用与活动模型相关联的管理计划来执行与该活动相关联的与计算机系统有关的项目的管理,该计划系统相关项目最适合用计算机系统执行的动作。

    Assisted problem remediation
    9.
    发明授权
    Assisted problem remediation 有权
    协助纠正问题

    公开(公告)号:US07694192B2

    公开(公告)日:2010-04-06

    申请号:US11751257

    申请日:2007-05-21

    CPC classification number: G06F11/2257

    Abstract: A method (which can be computer implemented) for assisted remediation of at least one problem with a computer system includes the steps of obtaining data from the computer system, the data being indicative of the at least one problem; hypothesizing at least a first candidate remediation process for the problem from among a plurality of annotated remediation process descriptions, based at least in part on the data; associating at least a first attribute with the at least first candidate remediation process; and facilitating presentation of the at least first candidate remediation process with the associated attribute to a remediation agent.

    Abstract translation: 用于辅助修复计算机系统的至少一个问题的方法(其可以被计算机实现)包括以下步骤:从计算机系统获取数据,数据表示至少一个问题; 至少部分地基于数据,从多个注释的修复过程描述中为至少针对该问题的第一候选补救过程假设; 将至少第一属性与所述至少第一候选补救过程相关联; 以及促进将所述至少第一候选修复过程与所述相关属性呈现给修复代理。

    Assisted Problem Remediation
    10.
    发明申请
    Assisted Problem Remediation 有权
    协助解决问题

    公开(公告)号:US20080294931A1

    公开(公告)日:2008-11-27

    申请号:US11751257

    申请日:2007-05-21

    CPC classification number: G06F11/2257

    Abstract: A method (which can be computer implemented) for assisted remediation of at least one problem with a computer system includes the steps of obtaining data from the computer system, the data being indicative of the at least one problem; hypothesizing at least a first candidate remediation process for the problem from among a plurality of annotated remediation process descriptions, based at least in part on the data; associating at least a first attribute with the at least first candidate remediation process; and facilitating presentation of the at least first candidate remediation process with the associated attribute to a remediation agent.

    Abstract translation: 用于辅助修复计算机系统的至少一个问题的方法(其可以被计算机实现)包括以下步骤:从计算机系统获取数据,数据表示至少一个问题; 至少部分地基于数据,从多个注释的修复过程描述中为至少针对该问题的第一候选补救过程假设; 将至少第一属性与所述至少第一候选补救过程相关联; 以及促进将所述至少第一候选修复过程与所述相关属性呈现给修复代理。

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