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公开(公告)号：US12229308B1
公开(公告)日：2025-02-18
申请号：US17710112
申请日：2022-03-31
Inventor： Oscar Guerra , Megan Sarah Jennings , Dustin Bowen Bitter , Pooja Krishnaswamy , Donald Nathaniel Holloway, III , Nikhil Dama
Abstract: A data sharing system may facilitate sharing of data with third party systems. The data sharing request can be identified as being a potential privacy risk. To reduce the potential privacy risk, in one example, requested user data can be modified prior to sharing. The modified user data can be shared with the third party system rather than sharing unmodified user data.
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公开(公告)号：US12211095B1
公开(公告)日：2025-01-28
申请号：US18593854
申请日：2024-03-01
Inventor： Michael Patrick Bueche, Jr. , Bharat Prasad , Minya Liang , Reynaldo Medina , Charles Lee Oakes, III
Abstract: An image of a check that is in the field of view of a camera is monitored prior to the image of the check being captured. The camera is associated with a mobile device. When the image of the check in the field of view passes monitoring criteria, an image may be taken by the camera and provided from the mobile device to a financial institution. The image capture may be performed automatically as soon as the image of the check is determined to pass the monitoring criteria. The check may be deposited in a user's bank account based on the image. Any technique for sending the image to the financial institution may be used. Feedback may be provided to the user of the camera regarding the image of the check in the field of view.
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公开(公告)号：US20250023984A1
公开(公告)日：2025-01-16
申请号：US18898134
申请日：2024-09-26
Inventor： John R. Harris
Abstract: A call processing system and method for processing calls from high volume callers. A frequency of call activity is monitored for callers to determine reception of a call from a high frequency caller. When a call is received from such a caller, provided is information predicted to be requested from the caller prior to the caller being voice connected to a company representative. The retrieved information is then provided to a company representative prior to the caller being voice connected with a company representative as to expedite the call. Additionally, a customized message for the high frequency caller may be generated prior to the caller being voice connected with a company representative whereby the customized message contains information predicted to be responsive to a predicted inquiry from the determined high frequency caller to mitigate the need to connect the caller to a company representative.
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公开(公告)号：US12184817B1
公开(公告)日：2024-12-31
申请号：US18446863
申请日：2023-08-09
Inventor： Gregory David Hansen , Megan Sarah Jennings , Emily Margaret Gray , Gregory B. Yarbrough , Charles Balasingh , Janelle Denice Dziuk , Samip Dilip Mehra , David Patrick Dixon
IPC: H04M3/436 , G06F3/16 , G06F16/2458 , G06F40/30 , G10L15/18 , G10L15/22 , H04L51/046 , H04L51/216 , H04M3/42 , H04M3/51 , H04M3/523
Abstract: Data analysis, filter, and presentation techniques are described for an example call management system. An example method for a data management system includes receiving, from a user device, an account identifier of a first person, receiving, from the user device, a first message related to a topic of conversation to be discussed during a telephone call with the first person, determining, based on the account identifier and within a pre-determined time period, a presence of a set of data that describes conversation(s) from prior telephone call(s)/chat(s) with the first person, and sending, to a computer, at least some data from the set of data and a second message that indicates that the telephone call is mapped to a second person, where the computer is configured to display on a screen the second message and a presentation option that presents the at least some data via the computer.
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公开(公告)号：US12184814B1
公开(公告)日：2024-12-31
申请号：US17476126
申请日：2021-09-15
Inventor： Vijay Jayapalan , Gregory Yarbrough , Bipin Chadha , John McChesney TenEyck, Jr. , Eric J. Smith
Abstract: Techniques are described for generating metric(s) that predict survey score(s) for a service session. Model(s) may be trained, through supervised or unsupervised machine learning, using training data such as communications from previous service sessions between service representative(s) and individual(s), and survey scores provided by the serviced individual to rate the session on one or more criteria (e.g., survey questions). The model(s) may be trained to output, based on an input session record, metric(s) that each correspond to a survey score that would have been provided by the individual had they completed the survey. The model may be a concatenated model that combines a language model output from a language classifier recurrent neural network, and an acoustic model output from an acoustic feature layer convolutional neural network. Individuals can be clustered according to the metric(s) and/or other factors, and the cluster(s) can be employed for routing incoming service requests.
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公开(公告)号：US12184641B1
公开(公告)日：2024-12-31
申请号：US17502856
申请日：2021-10-15
Inventor： Darrius Jones , Gualberto Camacho , Hoang Trung Vo , Huihui Wu , Alejandra Valles
IPC: H04L29/06 , G06F16/955 , G06K7/14 , H04L9/40
Abstract: An exemplary method comprises generating receiving an authentication request from a graphical user interface on a first computing device; generating a first encrypted media element; displaying the encrypted media element on the GUI; receiving a second encrypted media element from a second computing device; upon determining that the first and second encrypted media elements have a positive match, querying an identification value associated with the second computing device; receiving the identification value associated with the second computing device; upon the identification value matching a data record within a database, determining an account associated with the data record within the database; and authenticating the first computing device by granting the first computing device access to the account associated with the second computing device.
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公开(公告)号：US12184349B1
公开(公告)日：2024-12-31
申请号：US18369588
申请日：2023-09-18
Inventor： Emily Margaret Gray , Daniel Christopher Bitsis, Jr. , Robert Wiseman Simpson , Manfred Amann , Donnette Moncrief Brown , Eric David Schroeder , Meredith Beveridge , Michael J. Maciolek , Bobby Lawrence Mohs , Brian F Shipley , Justin Dax Haslam , Qunying Kou , Ashley Raine Philbrick
IPC: H04B17/318 , H04B17/373 , H04W4/029 , H04W4/80
Abstract: A system may include a processor. The processor may perform operations including receiving multiple light patterns from multiple wireless devices. The operations may also include determining a location for each of the multiple wireless devices based at least in part on the multiple light patterns. Moreover, the operations may include pairing a first wireless device of the multiple wireless devices to the processor based at least in part on the location for each of the multiple wireless devices.
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公开(公告)号：US12183073B2
公开(公告)日：2024-12-31
申请号：US18067233
申请日：2022-12-16
Inventor： Theresa Marie Matowitz , Michael Kyne , Michael Hertz , Ramsey Devereaux , Amber K. Buehrie , Steven Robert Seigler
Abstract: Systems and methods of the present disclosure include receiving an aerial image that includes a view of property (e.g., real property, personal property, or other types of property), automatically identifying the property included in the aerial image, automatically determining one or more characteristics of the property based at least in part on the aerial image, and automatically adjusting an insurance policy term for an insurance policy relating to the property based at least in part on the one or more characteristics of the property. Certain embodiments include automatically determining the one or more characteristics of the property also based at least in part on data received from one or more smart home devices associated with the property, one or more public records relating to the property, a supplemental image accessed from a camera located in or around the property, and so forth.
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公开(公告)号：US12182875B1
公开(公告)日：2024-12-31
申请号：US17886071
申请日：2022-08-11
Inventor： Michael Kyne , Joel T. Camarano , Bharat Prasad , Charles Lee Oakes, III , Gunjan C. Vijayvergia , Christine Marie Brown , Rod Gonzales
Abstract: A system includes a monitoring device coupled to a vehicle. The monitoring device includes a processor. The monitoring device also includes an output interface coupled to the processor that communicates information to a driver of the vehicle. The monitoring device further includes a communication interface coupled to the processor. The processor receives, via the communication interface, sensor information relating to operating the vehicle. The processor also receives, via the communication interface, a risk factor relating to operating the vehicle based at least in part on the sensor information. The processor further outputs, via the output interface, an adjustment to an insurance premium of the driver, an adjustment to an insurance deductible of the driver, or a payment amount of the driver, based at least in part on the risk factor.
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公开(公告)号：US12182839B1
公开(公告)日：2024-12-31
申请号：US18238957
申请日：2023-08-28
Inventor： Michael Joseph Gaeta , Bipin Chadha , Oscar Roberto Tijerina , Jeremy Kolt Loukas
IPC: G06Q30/00 , G06Q30/0601 , G06T13/40
Abstract: A system includes a server having a database stored thereon, an operator device, and a coordinating device communicatively coupled with the server and with the operator device, wherein the coordinating device comprises a processor and a memory, and wherein the memory is configured to store instructions thereon that, when executed by the processor, cause the coordinating device to perform various steps. The steps include receiving account data, from the server, corresponding with an account of a plurality of accounts saved to the database, receiving preference data, from the operator device, corresponding with preferences of an operator of the operator device and relating to the account data. The steps also include generating an avatar reflecting the account data in accordance with the preference data, and displaying the avatar on a display.
