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    Systems and methods for predictive analysis of technical support issues
    3.
    发明授权
    Systems and methods for predictive analysis of technical support issues 有权
    技术支持问题的预测分析系统和方法

    公开(公告)号：US09313676B2

    公开(公告)日：2016-04-12

    申请号：US14090567

    申请日：2013-11-26

    Applicant: Vonage America Inc.

    Inventor： Lisa M. Venezia ,  Eric Verbel ,  Kavitha Sreenath ,  Jose Martinez

    IPC: H04M11/00 ,  H04W24/04 ,  H04M3/51

    CPC classification number: H04W24/04 ,  G06Q10/06 ,  G06Q30/016 ,  H04M3/5175 ,  H04M2215/32

    Abstract: Embodiments of the present invention generally relate to a method and system for predictive analysis of technical issues in a technical support environment. In some embodiments, the method may include receiving information associated with a first technical support issue reported by a customer, associating at least one category with the first technical support issue based on an analysis of the received information and a history of system operation status data, and transmitting at least a portion of the information associated with the first technical support issue and the associated at least one category to an agent workstation.

    Abstract translation: 本发明的实施例通常涉及用于技术支持环境中的技术问题的预测分析的方法和系统。 在一些实施例中，所述方法可以包括接收与由客户报告的第一技术支持问题相关联的信息，所述信息基于对接收到的信息和系统操作状态数据的历史的分析将至少一个类别与第一技术支持问题相关联， 以及将与所述第一技术支持问题相关联的信息的至少一部分和所述相关联的至少一个类别发送到代理工作站。

    Method and apparatus for enabling delivery of media content
    6.
    发明授权
    Method and apparatus for enabling delivery of media content 有权

    公开(公告)号：US09749421B2

    公开(公告)日：2017-08-29

    申请号：US14336090

    申请日：2014-07-21

    Applicant: Vonage America Inc.

    Inventor： Eli Birger

    IPC: G06F15/16 ,  G06F15/177 ,  G06F15/173 ,  H04L29/08 ,  H04L29/06

    CPC classification number: H04L67/141 ,  H04L65/1069 ,  H04L65/4084

    Abstract: Methods and systems for enabling delivery of media content are provided herein. In some embodiments a method for enabling delivery of media content, comprises receiving a first message from a user device associated with a first subscriber of a telephony service provider to establish a real time communication session with a content service, wherein the first message includes a first subscriber identifier and information identifying the content to be streamed, determining that the first subscriber is authorized to access the content, and sending a second message directed to a second subscriber identifier associated with the content service to establish the real time communication session between the user device and the content service, wherein the real time communication session is established to begin streaming the content.

    Methods of assigning, recording and using a location routing number
    7.
    发明授权
    Methods of assigning, recording and using a location routing number 有权

    公开(公告)号：US09667802B2

    公开(公告)日：2017-05-30

    申请号：US14063658

    申请日：2013-10-25

    Applicant: VONAGE AMERICA INC.

    Inventor： Rohan Dwarkha ,  Craig Lennon

    IPC: H04L12/28 ,  H04M7/00 ,  H04M3/42 ,  H04L29/06 ,  H04L29/12

    CPC classification number: H04M7/0075 ,  H04L61/106 ,  H04L65/1053 ,  H04M3/42297 ,  H04Q2213/13097 ,  H04Q2213/13102 ,  H04Q2213/13383 ,  H04Q2213/13389

    Abstract: An IP telephony system obtains control over a group of telephone numbers that can be assigned to its customers' telephony devices under a contract with a first local exchange carrier that originally controlled the group of telephone numbers. The first local exchange carrier assigns one or more location routing numbers to the group of telephone numbers, and the one or more location routing numbers are for the exclusive use of the IP telephony system. The one or more location routing numbers are then recorded against the group of telephone numbers in a local number portability database. Other exchange carriers are then caused to route calls directed to the any telephony number associated with the one or more location routing numbers directly to the IP telephony system. As a result, a second local exchange carrier can terminate telephony communications directly to the IP telephony system, bypassing the first local exchange carrier.

    Systems and methods for reducing signalling in an internet protocol telephony system
    9.
    发明授权
    Systems and methods for reducing signalling in an internet protocol telephony system 有权
    用于减少因特网协议电话系统中的信令的系统和方法

    公开(公告)号：US09407672B2

    公开(公告)日：2016-08-02

    申请号：US14067329

    申请日：2013-10-30

    Applicant: VONAGE AMERICA INC.

    Inventor： Domenic Cicchino ,  Kevin Huang

    IPC: H04L29/06 ,  H04W12/02 ,  H04W12/04 ,  H04M1/253 ,  H04M7/00 ,  H04W12/06

    CPC classification number: H04L65/1069 ,  H04L65/1073 ,  H04L65/1076 ,  H04M1/253 ,  H04M7/006 ,  H04W12/02 ,  H04W12/06

    Abstract: A telephony communication setup request sent from a telephony device to an element of an IP telephony system includes a first encrypted code that is generated using one or more data items that are specific to the telephony device. The element of the IP telephony system receiving the setup request obtains the same data items locally and creates a second encrypted code. If the second code matches the first encrypted code, the telephony device and/or the setup request are authenticated, and the element of the IP telephony system proceeds to setup the requested telephony communication.

    Abstract translation: 从电话设备发送到IP电话系统的元件的电话通信建立请求包括使用一个或多个特定于电话设备的数据项产生的第一加密代码。 接收建立请求的IP电话系统的元素在本地获得相同的数据项，并创建第二个加密代码。 如果第二代码与第一加密代码匹配，则电话设备和/或建立请求被认证，并且IP电话系统的元件继续建立所请求的电话通信。

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