Abstract:
An IP telephony system allows a user to register a telephony device that receives its native telephony service from a different telephony service provider as an extension telephone. The user can then place calls through the IP telephony system using the extension telephone. Such calls may or may not be established using the extension telephone's native telephony service provider.
Abstract:
Methods and systems for detecting completion of hold time for a user on a call are provided herein. In some embodiments, a method for detecting completion of hold time for a user on a call may include monitoring an audio signal of a call that has been placed on hold between a first device associated with the user and a first entity, determining a change in the monitored audio signal that indicates that the call is no longer on hold and generating a first alert to inform the user that the call is no longer on hold.
Abstract:
Embodiments of the present invention generally relate to a method and system for predictive analysis of technical issues in a technical support environment. In some embodiments, the method may include receiving information associated with a first technical support issue reported by a customer, associating at least one category with the first technical support issue based on an analysis of the received information and a history of system operation status data, and transmitting at least a portion of the information associated with the first technical support issue and the associated at least one category to an agent workstation.
Abstract:
A method of providing automatically updated content a messaging session is disclosed. The method comprising exchanging, via a user interface of a messaging system on a first user device, messages with one or more other user devices in the messaging session, wherein the user interface includes a first region for exchanging messages; initiating display of a plurality of selectable messaging objects that represent supplementary content that is periodically updated during the messaging session; receiving a first user selection of one of the displayed messaging objects to include during the messaging session; and embedding the supplementary content associated with the selected messaging object within the messaging session.
Abstract:
A method of providing automatically updated content a messaging session is disclosed. The method comprising exchanging, via a user interface of a messaging system on a first user device, messages with one or more other user devices in the messaging session, wherein the user interface includes a first region for exchanging messages; initiating display of a plurality of selectable messaging objects that represent supplementary content that is periodically updated during the messaging session; receiving a first user selection of one of the displayed messaging objects to include during the messaging session; and embedding the supplementary content associated with the selected messaging object within the messaging session.
Abstract:
Methods and systems for enabling delivery of media content are provided herein. In some embodiments a method for enabling delivery of media content, comprises receiving a first message from a user device associated with a first subscriber of a telephony service provider to establish a real time communication session with a content service, wherein the first message includes a first subscriber identifier and information identifying the content to be streamed, determining that the first subscriber is authorized to access the content, and sending a second message directed to a second subscriber identifier associated with the content service to establish the real time communication session between the user device and the content service, wherein the real time communication session is established to begin streaming the content.
Abstract:
An IP telephony system obtains control over a group of telephone numbers that can be assigned to its customers' telephony devices under a contract with a first local exchange carrier that originally controlled the group of telephone numbers. The first local exchange carrier assigns one or more location routing numbers to the group of telephone numbers, and the one or more location routing numbers are for the exclusive use of the IP telephony system. The one or more location routing numbers are then recorded against the group of telephone numbers in a local number portability database. Other exchange carriers are then caused to route calls directed to the any telephony number associated with the one or more location routing numbers directly to the IP telephony system. As a result, a second local exchange carrier can terminate telephony communications directly to the IP telephony system, bypassing the first local exchange carrier.
Abstract:
Systems and methods for establishing a language translation setting for a telephony communication determine whether first and second parties to the telephony communication are likely to speak different languages. If so, one or both parties are queried to determine if they would like a language translation to be performed. One or both parties' response to that query is used to establish a language translation setting for the telephony communication. If one or both parties request a translation, some form of real-time translation may then be provided.
Abstract:
A telephony communication setup request sent from a telephony device to an element of an IP telephony system includes a first encrypted code that is generated using one or more data items that are specific to the telephony device. The element of the IP telephony system receiving the setup request obtains the same data items locally and creates a second encrypted code. If the second code matches the first encrypted code, the telephony device and/or the setup request are authenticated, and the element of the IP telephony system proceeds to setup the requested telephony communication.
Abstract:
A method for voice modification during a telephone call comprising receiving a source audio signal associated with at least one participant, wherein the source audio signal comprises a voice of the at least one participant, detecting a source dialect of the at least one participant, selecting a target dialect based on at least a characteristic of a target participant and creating a modulated audio signal based on the source audio signal, the source dialect, and the target dialect and transmitting the modulated audio signal to the target participant.