公开(公告)号：US20150350153A1

公开(公告)日：2015-12-03

申请号：US14291602

申请日：2014-05-30

Applicant: Vonage Business Solutions, Inc.

Inventor： Randy Layman ,  Robert Michael Smith ,  Jonathan Alexander

IPC: H04L29/12 ,  H04M7/00 ,  H04L29/08

CPC classification number: H04L61/1511 ,  H04L61/3055 ,  H04L67/02 ,  H04L67/28 ,  H04L67/2814 ,  H04M7/0075 ,  H04M7/009

Abstract: A system and method are disclosed herein for account-based domain name system (Account-Based DNS) routing in an Internet Protocol (IP) service network. An IP device is provided for generating SIP or IP service requests. A configuration database that contains an association between a customer account identifier and an account-based DNS address is used by a provisioning service for assigning an account-based DNS address to the IP service request. A proxy server is configured to receive the IP service request. The proxy server is in communication with a server database comprising an association between the customer account identifier, the type of SIP service request and a plurality of feature servers, wherein the proxy server dynamically assigns a forwarding account-based DNS address to the SIP service requests based on the association in the server database so that the SIP service request is forwarded to the assigned feature server.

Abstract translation: 本文公开了一种在因特网协议（IP）服务网络中的基于帐户的域名系统（基于帐户的DNS）路由选择的系统和方法。 提供IP设备用于生成SIP或IP服务请求。 供应服务使用包含客户帐户标识符和基于帐户的DNS地址之间的关联的配置数据库，以将基于帐户的DNS地址分配给IP服务请求。 代理服务器被配置为接收IP服务请求。 代理服务器与包括客户帐户标识符，SIP服务请求的类型和多个特征服务器之间的关联的服务器数据库通信，其中代理服务器动态地将基于转发帐户的DNS地址分配给SIP服务请求 基于服务器数据库中的关联，使得SIP服务请求被转发到所分配的特征服务器。

公开(公告)号：US20150026786A1

公开(公告)日：2015-01-22

申请号：US14473289

申请日：2014-08-29

Applicant: Vonage Business Solutions, Inc.

Inventor： Jonathan Alexander

IPC: H04L29/06 ,  H04W12/12

CPC classification number: H04L63/1408 ,  H04L63/08 ,  H04M3/42314 ,  H04M3/436 ,  H04M7/0078 ,  H04W12/12

Abstract: A system and method are disclosed herein for providing mitigation of fraud in a hosted messaging service while having minimal impact on authorized messaging users. The method includes a system for detecting potential fraud based on multiple and configurable fraud indicators as well as historical data, which can be customized for individual users or groups. The system can terminate in-process messages that are potentially fraudulent and reset the network access credentials for the affected user accounts or devices that have been potentially compromised. The system uses historical data to block further messages from the compromised user accounts or devices to specific destination addresses where the presumed fraudulent messaging activity was directed. In a further aspect, the system and method can automatically reset the network access credentials for authorized users with minimal downtime.

Abstract translation: 本文公开了一种系统和方法，用于在托管消息传送服务中提供减轻欺诈的同时对授权的消息传递用户的影响最小。 该方法包括用于基于多个可配置的欺诈指示符以及可以针对个体用户或组来定制的历史数据来检测潜在欺诈的系统。 系统可以终止潜在的欺诈性进程内消息，并重置受影响的用户帐户或潜在受到损害的设备的网络访问凭据。 该系统使用历史数据来阻止来自被入侵的用户帐户或设备的进一步消息到被推定的欺诈性消息活动被引导到特定目的地地址。 在另一方面，系统和方法可以以最少的停机时间自动重置授权用户的网络访问凭证。

公开(公告)号：US20150358362A1

公开(公告)日：2015-12-10

申请号：US14827548

申请日：2015-08-17

Applicant: Vonage Business Solutions, Inc.

Inventor： Jonathan Alexander ,  Ryan Sweet

IPC: H04L29/06

CPC classification number: H04L65/1053 ,  H04L65/105 ,  H04L65/1083 ,  H04L65/4023 ,  H04L67/2842 ,  H04M3/42314 ,  H04M7/0021

Abstract: A system for collecting information associated with a telephonic communication made through a VoIP system by dynamically integrating a plurality of end user software applications including a client side integration proxy in electronic communication with a hosted VoIP PBX. The client side integration proxy includes its own API for communicating and exchanging data with a plurality of end user software applications. Software executing on the client side integration proxy receives a request from the end user to retrieve information about a previous telephonic communication, retrieves data related to the previous telephonic communication from a data store, assigns a portion of a memory cache for storing the retrieved data about the previous telephonic communication, enables one or more of the plurality of end user software applications to access the data about the previous telephonic communication currently stored in the assigned portion of the memory cache, enables one or more of the plurality of end user software applications, in response to the data about the previous telephonic communication accessed from the assigned portion of the memory cache, to update, modify, or add to the data about the previous telephonic communication currently stored in the assigned portion of the memory cache based on data relevant to the previous telephonic communication obtainable or generated by the one or more of the plurality of end user software applications, and retrieves and presents the supplemented data about the previous telephonic communication to the end user.

Abstract translation: 一种用于收集与通过VoIP系统进行的电话通信相关联的信息的系统，通过动态地将多个最终用户软件应用程序集成，所述终端用户软件应用包括与托管VoIP PBX的电子通信中的客户端集成代理。 客户端集成代理包括用于与多个最终用户软件应用程序通信和交换数据的自己的API。 在客户端集成代理处执行的软件接收来自最终用户的请求以检索关于之前的电话通信的信息，从数据存储器检索与之前的电话通信相关的数据，分配用于存储检索到的数据的一部分存储器高速缓存 先前的电话通信使得多个终端用户软件应用程序中的一个或多个能够访问当前存储在存储器高速缓存的分配部分中的先前电话通信的数据，使得多个终端用户软件应用程序中的一个或多个， 响应于从存储器高速缓存的分配部分访问的关于先前的电话通信的数据，基于与存储器高速缓存的分配部分相关的数据来更新，修改或添加当前存储在存储器高速缓存的分配部分中的先前电话通信的数据 先前的电话通信可由一个或多个可获得或产生 多个最终用户软件应用程序，并且检索并向最终用户呈现关于之前的电话通信的补充数据。

公开(公告)号：US20150381809A1

公开(公告)日：2015-12-31

申请号：US14317743

申请日：2014-06-27

Applicant: Vonage Business Solutions, Inc.

Inventor： Barry Fleming ,  Joshua Ferrell ,  Ann Santorios ,  Randy Layman

IPC: H04M3/523 ,  H04M3/51

CPC classification number: H04M3/5232 ,  H04M3/5158

Abstract: A system and method are disclosed herein for an automated progressive dialer system. The system comprises maintaining a callee database for a calling campaign. A Presence registrar is maintains a list of call center agents, wherein the list comprises the agent's current state, account information and other metrics. An agent progressive dialer (APD) indicates an agent's current state to the Presence registrar and maintains an agent's open line to connect with a connected outbound call to a callee. One or more callees are selected to call based upon the agent's current state. Outbound calls are placed to the selected callee using a callee progressive dialer (CPD). Upon successfully connecting a call to a callee, the Presence registrar provides an available agent with an open line to receive the call. The CPD then bridges the successfully connected callee outbound call with the available agent's open line on the APD.

Abstract translation: 本文公开了一种用于自动渐进式拨号器系统的系统和方法。 该系统包括维护用于呼叫活动的被叫数据库。 存在注册服务商维护呼叫中心代理的列表，其中该列表包括代理的当前状态，帐户信息和其他度量。 代理进度拨号器（APD）指示代理人到现场注册商的当前状态，并维护代理的开放线路以连接到被呼叫者的连接的出站呼叫。 根据代理的当前状态，选择一个或多个被呼叫者进行呼叫。 使用被呼叫者逐行拨号（CPD）将出站呼叫放置到所选被调用方。 在成功将呼叫连接到被叫方之后，Presence注册商提供一个可用的代理与开放的线路接收呼叫。 CPD然后桥接与APD上可用代理的开放线路成功连接的被呼叫者呼出呼叫。

公开(公告)号：US20150295834A1

公开(公告)日：2015-10-15

申请号：US14752086

申请日：2015-06-26

Applicant: Vonage Business Solutions, Inc.

Inventor： Randy Layman ,  Robert Michael Smith ,  Jonathan Alexander

IPC: H04L12/803 ,  H04M7/00 ,  H04L12/851

CPC classification number: H04L47/125 ,  H04L12/56 ,  H04L47/24 ,  H04L65/1053 ,  H04L65/80 ,  H04M3/367 ,  H04M3/42314 ,  H04M7/006 ,  H04M7/0084

Abstract: A system and method is provided for two-tiered load balancing on a hosted voice-over Internet protocol (VoIP) private branch exchange (PBX). The system includes a plurality of client devices, at least one device load balancer, and at least one call load balancer. The device load balancer identifies a device group to which each client device belongs; and a cluster of computing resources for processing calls for the device group. The cluster is assigned to the device group based on prescribed conditions. In response to a communications request, call load balancers in communication with the device load balancers dynamically determine if predefined conditions are currently being met within an identified cluster of computing resources. If the predefined conditions are currently being met, then the communications request for a primary client device associated with the request is established via one of a plurality of server nodes within the cluster of computing resources.

Abstract translation: 提供了一种用于托管语音互联网协议（VoIP）专用小交换机（PBX）上的双层负载平衡的系统和方法。 该系统包括多个客户端设备，至少一个设备负载平衡器和至少一个呼叫负载平衡器。 设备负载均衡器标识每个客户端设备所属的设备组; 以及用于处理针对设备组的呼叫的计算资源群集。 根据规定的条件将集群分配给设备组。 响应于通信请求，与设备负载平衡器通信的呼叫负载平衡器动态地确定当前在所识别的计算资源集群内是否满足预定义的条件。 如果当前满足预定条件，则通过计算资源集群内的多个服务器节点之一来建立与该请求相关联的主客户机设备的通信请求。

公开(公告)号：US20150249745A1

公开(公告)日：2015-09-03

申请号：US14194438

申请日：2014-02-28

Applicant: Vonage Business Solutions, Inc.

Inventor： Randy Layman

IPC: H04M3/523

CPC classification number: H04M3/523 ,  H04M3/5133 ,  H04M2201/38

Abstract: A system and method are disclosed herein for indicating the status of a service queue and routing communications. The system maintains a server having at least a first service queue and second service queue. Each service queue comprises at least one or more individual agent device extensions. As calls come into the system, they are first handled by the first service queue. A server monitors performance parameters of the one or more individual agent extensions on a group communications line servicing the second service queue. A display device is provided for displaying the status of each agent in the second service queue based on the monitored performance parameters. The operator is able to use a switch board for transferring communications from the first service queue to the second service queue based on the indicated status of the second service queue.

Abstract translation: 本文公开了一种用于指示服务队列和路由通信的状态的系统和方法。 系统维护具有至少第一服务队列和第二服务队列的服务器。 每个服务队列包括至少一个或多个单独的代理设备扩展。 当呼叫进入系统时，它们首先由第一个服务队列处理。 服务器监视在服务于第二服务队列的组通信线路上的一个或多个单独的代理扩展的性能参数。 提供了一种显示设备，用于基于所监视的性能参数显示第二服务队列中的每个代理的状态。 操作员能够使用交换板，用于基于所指示的第二服务队列的状态将通信从第一服务队列传送到第二服务队列。

公开(公告)号：US20150249547A1

公开(公告)日：2015-09-03

申请号：US14194220

申请日：2014-02-28

Applicant: Vonage Business Solutions, Inc.

Inventor： Randy Layman ,  Barry Fleming

IPC: H04L12/46 ,  H04L12/26 ,  H04L29/06

CPC classification number: H04L12/462 ,  H04L12/4625 ,  H04L41/0896 ,  H04L43/062 ,  H04L43/08 ,  H04L43/16 ,  H04L65/1083 ,  H04L65/403

Abstract: A system and method are disclosed herein for managing conference bridge communication sessions. The system and method involves receiving a plurality of calls containing user media from users into a conference bridge, then connecting the plurality of calls via a load balancer to a plurality of conference servers on a network. A master broker dynamically selects a master conference server from among the plurality of conference servers to which the calls are connected. Once the master conference server is selected, the master broker directs all other conference servers to bridge the user media for the calls that are connected to the master conference server. The master conference server receives the user media from each of the connected conference servers. The master conference server is able to organize and mix the various user media and return this mixed media to each of the connected conference servers and thereby back to each user.

Abstract translation: 本文公开了一种用于管理会议桥通信会话的系统和方法。 该系统和方法包括从用户接收包含用户媒体的多个呼叫到会议桥，然后经由负载平衡器将多个呼叫连接到网络上的多个会议服务器。 主代理程序从呼叫所连接的多个会议服务器中动态地选择主会议服务器。 一旦选择了主会议服务器，主代理指示所有其他会议服务器将连接到主会议服务器的呼叫的用户媒体桥接。 主会议服务器从每个连接的会议服务器接收用户媒体。 主会议服务器能够组织和混合各种用户媒体，并将这些混合媒体返回给每个连接的会议服务器，从而返回每个用户。

公开(公告)号：US09729347B2

公开(公告)日：2017-08-08

申请号：US14194220

申请日：2014-02-28

Applicant: Vonage Business Solutions, Inc.

Inventor： Randy Layman ,  Barry Fleming

IPC: H04L12/16 ,  H04L12/46 ,  H04L29/06 ,  H04L12/26

CPC classification number: H04L12/462 ,  H04L12/4625 ,  H04L41/0896 ,  H04L43/062 ,  H04L43/08 ,  H04L43/16 ,  H04L65/1083 ,  H04L65/403

Abstract: A system and method are disclosed herein for managing conference bridge communication sessions. The system and method involves receiving a plurality of calls containing user media from users into a conference bridge, then connecting the plurality of calls via a load balancer to a plurality of conference servers on a network. A master broker dynamically selects a master conference server from among the plurality of conference servers to which the calls are connected. Once the master conference server is selected, the master broker directs all other conference servers to bridge the user media for the calls that are connected to the master conference server. The master conference server receives the user media from each of the connected conference servers. The master conference server is able to organize and mix the various user media and return this mixed media to each of the connected conference servers and thereby back to each user.