公开(公告)号：US08855627B2

公开(公告)日：2014-10-07

申请号：US13162523

申请日：2011-06-16

申请人： Xinmin Ding ,  Chen Chen ,  Steven S. Chan ,  George C. Huang

发明人： Xinmin Ding ,  Chen Chen ,  Steven S. Chan ,  George C. Huang

IPC分类号： H04W24/00 ,  H04W24/04 ,  H04L12/24

CPC分类号： H04W24/04 ,  H04L41/0654 ,  H04W24/00

摘要： A system and method may comprise providing to a device user in response to one of a user request for troubleshooting assistance and a mobile telecommunications user device monitoring software conclusion that a problem exists, a diagnostic application specific to the mobile telecommunication user device of the device user; receiving from the device user an indication of a problem with the mobile telecommunication user device experienced by the device user; selecting an application update; providing to the device user the application update updating an application running on the mobile telecommunication user device; and determining whether the problem has been solved. If determining indicates that the problem has not been solved the method may further include deleting the application and further determining whether the problem has been solved, and if so forwarding problem solution data to a knowledge database.

摘要翻译： 系统和方法可以包括响应于用户对故障排除辅助的请求和移动电信用户设备监视存在问题的软件结论之一向设备用户提供特定于设备用户的移动电信用户设备的诊断应用 ; 从所述设备用户接收由所述设备用户经历的所述移动电信用户设备的问题的指示; 选择应用程序更新; 向所述设备用户提供所述应用更新更新在所述移动电信用户设备上运行的应用; 并确定问题是否得到解决。 如果确定表明问题尚未得到解决，则该方法还可以包括删除应用并进一步确定问题是否已被解决，并且如果是这样，将问题解决方案数据转发到知识数据库。

公开(公告)号：US20120322439A1

公开(公告)日：2012-12-20

申请号：US13162523

申请日：2011-06-16

申请人： Xinmin Ding ,  Chen Chen ,  Steven S. Chan ,  George C. Huang

发明人： Xinmin Ding ,  Chen Chen ,  Steven S. Chan ,  George C. Huang

IPC分类号： H04W24/00

CPC分类号： H04W24/04 ,  H04L41/0654 ,  H04W24/00

摘要： A system and method may comprise providing to a device user in response to one of a user request for troubleshooting assistance and a mobile telecommunications user device monitoring software conclusion that a problem exists, a diagnostic application specific to the mobile telecommunication user device of the device user; receiving from the device user an indication of a problem with the mobile telecommunication user device experienced by the device user; selecting an application update; providing to the device user the application update updating an application running on the mobile telecommunication user device; and determining whether the problem has been solved. If determining indicates that the problem has not been solved the method may further include deleting the application and further determining whether the problem has been solved, and if so forwarding problem solution data to a knowledge database.

摘要翻译： 系统和方法可以包括响应于用户对故障排除辅助的请求和移动电信用户设备监视存在问题的软件结论之一向设备用户提供特定于设备用户的移动电信用户设备的诊断应用 ; 从所述设备用户接收由所述设备用户经历的所述移动电信用户设备的问题的指示; 选择应用程序更新; 向所述设备用户提供所述应用更新更新在所述移动电信用户设备上运行的应用; 并确定问题是否得到解决。 如果确定表明问题尚未得到解决，则该方法还可以包括删除应用并进一步确定问题是否已被解决，并且如果是这样，将问题解决方案数据转发到知识数据库。