-
公开(公告)号：US20160196053A1
公开(公告)日：2016-07-07
申请号：US15069678
申请日：2016-03-14
Applicant: ANGEL.COM INCORPORATED
Inventor： Praphul Kumar , Leon Vymenets
IPC: G06F3/0484 , G06Q30/00 , G06F17/22 , G06F3/0483 , G06F3/0482
CPC classification number: G06F3/04847 , G06F3/0482 , G06F3/0483 , G06F3/04842 , G06F17/2247 , G06F17/2288 , G06Q30/016 , H04L67/02 , H04L67/10
Abstract: An interface for configuring an interaction site is provided. First values corresponding to first parameters of an interaction page of the one or more interaction pages are received. Recommended interaction pages for the interaction site are selected based on the first values. An interface for selecting any interaction page of the recommended interaction pages is provided. Data indicating a selection of a particular interaction page is received. In response to receiving the data indicating the selection of the particular interaction page, an interface for configuring the particular interaction page is provided. Second values corresponding to second parameters of the particular interaction page are received. A second multi-step communication flow is determined based on (i) values corresponding to the parameters associated with the first multi-step communication flow and (ii) the second values. An interaction flow document including code for the interaction site specifying the second multi-step communication flow is generated.
-
公开(公告)号：US20150248226A1
公开(公告)日：2015-09-03
申请号：US14193407
申请日：2014-02-28
Applicant: Angel.com Incorporated
Inventor： Praphul Kumar , Leon Vymenets
IPC: G06F3/0484 , G06Q30/00 , H04L29/08 , G06F3/0482 , G06F17/22
CPC classification number: G06F3/04847 , G06F3/0482 , G06F3/0483 , G06F3/04842 , G06F17/2247 , G06F17/2288 , G06Q30/016 , H04L67/02 , H04L67/10
Abstract: An interface for configuring an interaction site is provided. First values corresponding to first parameters of an interaction page of the one or more interaction pages are received. Recommended interaction pages for the interaction site are selected based on the first values. An interface for selecting any interaction page of the recommended interaction pages is provided. Data indicating a selection of a particular interaction page is received. In response to receiving the data indicating the selection of the particular interaction page, an interface for configuring the particular interaction page is provided. Second values corresponding to second parameters of the particular interaction page are received. A second multi-step communication flow is determined based on (i) values corresponding to the parameters associated with the first multi-step communication flow and (ii) the second values. An interaction flow document including code for the interaction site specifying the second multi-step communication flow is generated.
Abstract translation: 提供了一个用于配置交互站点的界面。 接收对应于一个或多个交互页面的交互页面的第一参数的第一值。 基于第一个值选择交互站点的推荐交互页面。 提供了一个用于选择推荐交互页面的任何交互页面的界面。 接收指示特定交互页面的选择的数据。 响应于接收到指示特定交互页面的选择的数据，提供用于配置特定交互页面的界面。 接收对应于特定交互页面的第二参数的第二值。 基于（i）对应于与第一多步通信流相关联的参数的值和（ii）第二值来确定第二多步通信流程。 生成包括指定第二多步通信流的交互站点的代码的交互流文档。
-
公开(公告)号：US09571636B2
公开(公告)日：2017-02-14
申请号：US14587249
申请日：2014-12-31
Applicant: Angel.com Incorporated
Inventor： Praphul Kumar , Yochai Konig , Ahmed Tewfik Bouzid , Ashish Thakkar , Leon Vymenets
CPC classification number: H04M3/5166 , H04M3/42144 , H04M3/42153 , H04M3/493 , H04M3/4933 , H04M3/51 , H04M3/5133 , H04M3/5191 , H04M2201/42 , H04M2203/402 , H04M2203/551
Abstract: Instructions are transmitted from a contact center builder system to a content provider system that, when executed, provide an interface for configuring a contact center for the content provider that includes a contact center telephone number, an agent pool, and an interaction site. Data associated with one or more contact center configuration parameters are received from the content provider. A contact center telephone number is assigned to the contact center based on the data. One or more agents are assigned to the agent pool of the contact center based on the data. The data includes a task to be handled by the communications system without using an agent of the agent pool is determined. In response to determining that the data includes the task to be handled by the communications system without using an agent of the agent pool, multiple interaction pages for the interaction site are generated.
Abstract translation: 指令从联络中心构建器系统发送到内容提供者系统，该系统在执行时提供用于配置包括联络中心电话号码，代理池和交互站点的内容提供商的联络中心的接口。 从内容提供商接收与一个或多个联络中心配置参数相关联的数据。 根据数据，联络中心电话号码被分配给联络中心。 基于数据将一个或多个代理分配给联络中心的代理池。 确定数据包括由通信系统处理的任务，而不使用代理池的代理。 响应于确定数据包括由通信系统处理的任务而不使用代理池的代理，则生成用于交互站点的多个交互页面。
-
公开(公告)号：US20160191705A1
公开(公告)日：2016-06-30
申请号：US14587249
申请日：2014-12-31
Applicant: Angel.com Incorporated
Inventor： Praphul Kumar , Yochai Konig , Ahmed Tewfik Bouzid , Ashish Thakkar , Leon Vymenets
CPC classification number: H04M3/5166 , H04M3/42144 , H04M3/42153 , H04M3/493 , H04M3/4933 , H04M3/51 , H04M3/5133 , H04M3/5191 , H04M2201/42 , H04M2203/402 , H04M2203/551
Abstract: Instructions are transmitted from a contact center builder system to a content provider system that, when executed, provide an interface for configuring a contact center for the content provider that includes a contact center telephone number, an agent pool, and an interaction site. Data associated with one or more contact center configuration parameters are received from the content provider. A contact center telephone number is assigned to the contact center based on the data. One or more agents are assigned to the agent pool of the contact center based on the data. The data includes a task to be handled by the communications system without using an agent of the agent pool is determined. In response to determining that the data includes the task to be handled by the communications system without using an agent of the agent pool, multiple interaction pages for the interaction site are generated.
Abstract translation: 指令从联络中心构建器系统发送到内容提供者系统，该系统在执行时提供用于配置包括联络中心电话号码，代理池和交互站点的内容提供商的联络中心的接口。 从内容提供商接收与一个或多个联络中心配置参数相关联的数据。 根据数据，联络中心电话号码被分配给联络中心。 基于数据将一个或多个代理分配给联络中心的代理池。 确定数据包括由通信系统处理的任务，而不使用代理池的代理。 响应于确定数据包括由通信系统处理的任务而不使用代理池的代理，则生成用于交互站点的多个交互页面。
-
公开(公告)号：US09285974B2
公开(公告)日：2016-03-15
申请号：US14193407
申请日：2014-02-28
Applicant: Angel.com Incorporated
Inventor： Praphul Kumar , Leon Vymenets
IPC: G06F3/048 , G06F3/0484 , G06F3/0482 , G06F17/22 , H04L29/08 , G06Q30/00
CPC classification number: G06F3/04847 , G06F3/0482 , G06F3/0483 , G06F3/04842 , G06F17/2247 , G06F17/2288 , G06Q30/016 , H04L67/02 , H04L67/10
Abstract: An interface for configuring an interaction site is provided. First values corresponding to first parameters of an interaction page of the one or more interaction pages are received. Recommended interaction pages for the interaction site are selected based on the first values. An interface for selecting any interaction page of the recommended interaction pages is provided. Data indicating a selection of a particular interaction page is received. In response to receiving the data indicating the selection of the particular interaction page, an interface for configuring the particular interaction page is provided. Second values corresponding to second parameters of the particular interaction page are received. A second multi-step communication flow is determined based on (i) values corresponding to the parameters associated with the first multi-step communication flow and (ii) the second values. An interaction flow document including code for the interaction site specifying the second multi-step communication flow is generated.
Abstract translation: 提供了一个用于配置交互站点的界面。 接收对应于一个或多个交互页面的交互页面的第一参数的第一值。 基于第一个值选择交互站点的推荐交互页面。 提供了一个用于选择推荐交互页面的任何交互页面的界面。 接收指示特定交互页面的选择的数据。 响应于接收到指示特定交互页面的选择的数据，提供用于配置特定交互页面的界面。 接收对应于特定交互页面的第二参数的第二值。 基于（i）对应于与第一多步通信流相关联的参数的值和（ii）第二值来确定第二多步通信流程。 生成包括指定第二多步通信流的交互站点的代码的交互流文档。
