Generating contextual support requests
    10.
    发明授权
    Generating contextual support requests 有权
    生成上下文支持请求

    公开(公告)号:US08527542B2

    公开(公告)日:2013-09-03

    申请号:US11322797

    申请日:2005-12-30

    IPC分类号: G06F17/30 G06F7/00

    CPC分类号: G06Q10/10

    摘要: User-generated input may be received to initiate a generation of a message associated with an incident of a computing system having a multi-layer architecture that requires support. Thereafter, context data associated with one or more operational parameters may be collected from each of at least two of the layers of the computing system. A message may then be generated on at least a portion of the user-generated input and at least a portion of the collected context data. Related apparatuses, methods, computer program products, and computer systems are also described.

    摘要翻译: 可以接收用户生成的输入以发起与具有需要支持的多层架构的计算系统的事件相关联的消息的生成。 此后,可以从计算系统的至少两个层中的每一层收集与一个或多个操作参数相关联的上下文数据。 然后可以在用户生成的输入的至少一部分和所收集的上下文数据的至少一部分上生成消息。 还描述了相关装置,方法,计算机程序产品和计算机系统。