公开(公告)号：US20170013129A1

公开(公告)日：2017-01-12

申请号：US15271778

申请日：2016-09-21

申请人： CallVU Ltd.

发明人： Doron ROTSZTEIN ,  Ran FARAN

IPC分类号： H04M3/51 ,  H04W4/00 ,  H04M3/493

CPC分类号： H04M3/5183 ,  H04M3/493 ,  H04M3/4936 ,  H04M3/5191 ,  H04M7/0048 ,  H04M2203/251 ,  H04W4/16 ,  H04W4/60

摘要： Systems for interactive display responses. An example system includes an interactive display server (IDS), wherein the IDS is configured to: establish a data session with an interactive display application (IDA) installed on a mobile device, wherein the data session is established when a call is placed, via the mobile device, with a call center that is subscribed to provide IDR services; obtain, from the call center, a link to a data to be displayed via the IDA; and send, to the mobile device, the link to the data to be displayed on the mobile device.

摘要翻译： 用于交互式显示响应的系统。 示例性系统包括交互式显示服务器（IDS），其中IDS被配置为：与安装在移动设备上的交互式显示应用（IDA）建立数据会话，其中，当呼叫被放置时，建立数据会话，经由 移动设备，具有订阅的呼叫中心提供IDR服务; 从呼叫中心获取通过IDA显示的数据的链接; 并向移动设备发送到要在移动设备上显示的数据的链接。

公开(公告)号：US20170192735A1

公开(公告)日：2017-07-06

申请号：US15394200

申请日：2016-12-29

申请人： CallVU Ltd.

发明人： Ori FARAN ,  Doron ROTSZTEIN

IPC分类号： G06F3/14 ,  H04M3/51 ,  H04L29/06

CPC分类号： G06F3/1454 ,  G09G2370/022 ,  H04L65/1069 ,  H04L65/4007 ,  H04L65/4015 ,  H04L65/403 ,  H04M3/5183 ,  H04M7/0036 ,  H04M2201/22

摘要： A synchronized display server and a method for providing synchronized displays. The synchronized display server includes a processing circuity; and a memory, the memory containing instructions that configure the synchronized display server to: establish a first data session with a user device and a second data session with a contact center representative device; obtain display data to be displayed on the user device, wherein the display data is communicated over the second data session; obtain communication data related to communications between the user device and a contact center associated with the contact center representative device, wherein the display data is communicated over the first data session; generate, based on the obtained display data and communication data, a synchronized display; and send, via the first data session and the second data session, wherein each of the user device and the contact center representative device displays the sent synchronized display.

公开(公告)号：US20130078970A1

公开(公告)日：2013-03-28

申请号：US13681092

申请日：2012-11-19

申请人： CallVU LTD.

发明人： Doron ROTSZTEIN ,  Ran FARAN

IPC分类号： H04W4/16

CPC分类号： H04M3/5183 ,  H04M3/493 ,  H04M3/4936 ,  H04M3/5191 ,  H04M7/0048 ,  H04M2203/251 ,  H04W4/16 ,  H04W4/60

摘要： An interactive display response (IDR) system. The IDR system comprises an interactive display server (IDS) for communicating display requests from a call center to a plurality of mobile devices that established a connection with the call center; an interactive display agent (IDA) installed on each of the plurality of mobile devices for at least displaying the display requests received from the IDS and communicating user's selections to the call center responsive to the display requests; and an IDR interface for interfacing with interactive voice response (IVR) scripts carried out by the call center and generating display requests based on the IVR scripts.

摘要翻译： 交互式显示响应（IDR）系统。 IDR系统包括用于将显示请求从呼叫中心传送到与呼叫中心建立连接的多个移动设备的交互式显示服务器（IDS）; 安装在所述多个移动装置的每一个上的交互式显示代理（IDA），用于响应于所述显示请求至少显示从所述IDS接收到的所述显示请求并将所述选择传达给所述呼叫中心; 以及用于与由呼叫中心执行的交互式语音响应（IVR）脚本进行接口并根据IVR脚本产生显示请求的IDR接口。

公开(公告)号：US20180198913A1

公开(公告)日：2018-07-12

申请号：US15912054

申请日：2018-03-05

申请人： CallVU Ltd.

发明人： Doron ROTSZTEIN ,  Ran FARAN

IPC分类号： H04M3/51 ,  H04W4/16 ,  H04M3/493 ,  H04M7/00 ,  H04W4/60

CPC分类号： H04M3/5183 ,  H04M3/493 ,  H04M3/4936 ,  H04M3/5191 ,  H04M7/0048 ,  H04M2203/251 ,  H04W4/16 ,  H04W4/60

摘要： An interactive display response (IDR) system and a non-transitory computer readable medium. The IDR system includes an interactive display server (IDS), wherein the IDS is configured to: establish a data session with an interactive display application (IDA) installed on a mobile device, wherein the data session is established when a call is placed, via the mobile device, with a call center that is subscribed to provide IDR services; obtain, from the call center, a link to a data to be displayed via the IDA; and send, to the mobile device, the link to the data to be displayed on the mobile device; wherein the IDA is configured to determine whether the call center is subscribed to provide IDR services, wherein the IDA is further configured to send the results of the determination to the IDS.

公开(公告)号：US20150319306A1

公开(公告)日：2015-11-05

申请号：US14797522

申请日：2015-07-13

申请人： CallVU Ltd.

发明人： Doron ROTSZTEIN ,  Ran FARAN

IPC分类号： H04M3/51 ,  H04M7/00

CPC分类号： H04M3/5183 ,  H04M3/493 ,  H04M3/4936 ,  H04M3/5191 ,  H04M7/0048 ,  H04M2203/251 ,  H04W4/16 ,  H04W4/60

摘要： An interactive display response (IDR) system is provided. The IDR system includes an interactive display server (IDS) for communicating display requests from a call center to a plurality of mobile devices attempting to establish a connection with the call center, wherein the IDS is further configured to transfer the graphical displays to an interactive display agent (IDA) executed on a remote server and accessible by each mobile device of the plurality mobile devices having an established connection with the IDS.

摘要翻译： 提供交互式显示响应（IDR）系统。 IDR系统包括用于将呼叫中心的显示请求传送到试图与呼叫中心建立连接的多个移动设备的交互式显示服务器（IDS），其中该IDS还被配置为将图形显示传送到交互式显示器 代理（IDA）在远程服务器上执行并且可由具有与IDS建立连接的多个移动设备的每个移动设备访问。