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公开(公告)号：US20160295017A1
公开(公告)日：2016-10-06
申请号：US15187670
申请日：2016-06-20
Inventor： Stanislav V. Zgardovski , Vadim Y. Zyarko , Oleksiy M. Kolomoyskyy
CPC classification number: H04M3/5158 , H04M3/2218 , H04M3/42365 , H04M3/51 , H04M3/5175 , H04M3/5191 , H04M3/5237 , H04M3/5238
Abstract: A system for enabling collaboration between two or more customer contact campaigns running within a call center environment includes at least one outbound contact server (OCS) resident on a digital medium, the OCS including an automated dialer application resident on a digital medium thereon or accessible thereto for dialing contact numbers from contact records assembled for the running campaigns, a call monitoring and recording system executing from software on a digital medium, for monitoring call dialing progress and business results of completed calls, a central data repository for storing dialing progress and business results data collected by the running outbound campaigns, and a data sharing mechanism executing from software resident on a digital medium, accessible to each campaign running on the OCS for sharing collected data among the running campaigns. Shared data received by individual campaign instances is processed by the receiving campaign against one or more pre-configured business rules to determine whether to modify campaign contact records, campaign dialing patterns and or campaign dialing methods.
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Patent Agency Ranking
公开(公告)号：US20140369488A1
公开(公告)日：2014-12-18
申请号：US14477821
申请日：2014-09-04
Inventor： Stanislav V. Zgardovski , Vadim Y. Zyarko , Oleksiy M. Kolomoyskyy
IPC: H04M3/51
CPC classification number: H04M3/5158 , H04M3/2218 , H04M3/42365 , H04M3/51 , H04M3/5175 , H04M3/5191 , H04M3/5237 , H04M3/5238
Abstract: A system for enabling collaboration between two or more customer contact campaigns running within a call center environment includes at least one outbound contact server (OCS) resident on a digital medium, the OCS including an automated dialer application resident on a digital medium thereon or accessible thereto for dialing contact numbers from contact records assembled for the running campaigns, a call monitoring and recording system executing from software on a digital medium, for monitoring call dialing progress and business results of completed calls, a central data repository for storing dialing progress and business results data collected by the running outbound campaigns, and a data sharing mechanism executing from software resident on a digital medium, accessible to each campaign running on the OCS for sharing collected data among the running campaigns. Shared data received by individual campaign instances is processed by the receiving campaign against one or more pre-configured business rules to determine whether to modify campaign contact records, campaign dialing patterns and or campaign dialing methods.
Abstract translation: 用于实现在呼叫中心环境中运行的两个或多个客户联系人活动之间的协作的系统包括驻留在数字媒体上的至少一个出站联系人服务器（OCS），所述OCS包括驻留在其上的数字媒体上的自动拨号程序应用程序 用于从为运行活动组装的联系人记录中拨打联系电话号码，从数字媒体上的软件执行的呼叫监控和记录系统，用于监控呼叫拨号进度和已完成呼叫的业务结果，用于存储拨号进度和业务结果的中央数据存储库 由运行的出站活动收集的数据，以及从数字媒体上驻留的软件执行的数据共享机制，可在OCS上运行的每个运动可访问，以便在正在运行的运动中共享收集的数据。 各个广告系列实例收到的共享数据由接收广告系列根据一个或多个预先配置的业务规则进行处理，以确定是否修改广告系列联系人记录，广告系列拨号模式和/或广告系列拨号方式。
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公开(公告)号：US08879719B2
公开(公告)日：2014-11-04
申请号：US13717689
申请日：2012-12-17
Inventor： Stanislav V. Zgardovski , Vadim Y. Zyarko , Oleksiy M. Kolomoyskyy
CPC classification number: H04M3/5158 , H04M3/2218 , H04M3/42365 , H04M3/51 , H04M3/5175 , H04M3/5191 , H04M3/5237 , H04M3/5238
Abstract: A system for enabling collaboration between two or more customer contact campaigns running within a call center environment includes at least one outbound contact server (OCS) resident on a digital medium, the OCS including an automated dialer application resident on a digital medium thereon or accessible thereto for dialing contact numbers from contact records assembled for the running campaigns, a call monitoring and recording system executing from software on a digital medium, for monitoring call dialing progress and business results of completed calls, a central data repository for storing dialing progress and business results data collected by the running outbound campaigns, and a data sharing mechanism executing from software resident on a digital medium, accessible to each campaign running on the OCS for sharing collected data among the running campaigns. Shared data received by individual campaign instances is processed by the receiving campaign against one or more pre-configured business rules to determine whether to modify campaign contact records, campaign dialing patterns and or campaign dialing methods.
Abstract translation: 用于实现在呼叫中心环境中运行的两个或多个客户联系人活动之间的协作的系统包括驻留在数字媒体上的至少一个出站联系人服务器（OCS），所述OCS包括驻留在其上的数字媒体上的自动拨号程序应用程序 用于从为运行活动组装的联系人记录中拨打联系电话号码，从数字媒体上的软件执行的呼叫监控和记录系统，用于监控呼叫拨号进度和已完成呼叫的业务结果，用于存储拨号进度和业务结果的中央数据存储库 由运行的出站活动收集的数据，以及从数字媒体上驻留的软件执行的数据共享机制，可在OCS上运行的每个运动可访问，以便在正在运行的运动中共享收集的数据。 各个广告系列实例收到的共享数据由接收广告系列根据一个或多个预先配置的业务规则进行处理，以确定是否修改广告系列联系人记录，广告系列拨号模式和/或广告系列拨号方式。
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公开(公告)号：US09729716B2
公开(公告)日：2017-08-08
申请号：US15187670
申请日：2016-06-20
Inventor： Stanislav V. Zgardovski , Vadim Y. Zyarko , Oleksiy M. Kolomoyskyy
CPC classification number: H04M3/5158 , H04M3/2218 , H04M3/42365 , H04M3/51 , H04M3/5175 , H04M3/5191 , H04M3/5237 , H04M3/5238
Abstract: A system for enabling collaboration between two or more customer contact campaigns running within a call center environment includes at least one outbound contact server (OCS) resident on a digital medium, the OCS including an automated dialer application resident on a digital medium thereon or accessible thereto for dialing contact numbers from contact records assembled for the running campaigns, a call monitoring and recording system executing from software on a digital medium, for monitoring call dialing progress and business results of completed calls, a central data repository for storing dialing progress and business results data collected by the running outbound campaigns, and a data sharing mechanism executing from software resident on a digital medium, accessible to each campaign running on the OCS for sharing collected data among the running campaigns. Shared data received by individual campaign instances is processed by the receiving campaign against one or more pre-configured business rules to determine whether to modify campaign contact records, campaign dialing patterns and or campaign dialing methods.
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公开(公告)号：US09374467B2
公开(公告)日：2016-06-21
申请号：US14477821
申请日：2014-09-04
Inventor： Stanislav V. Zgardovski , Vadim Y. Zyarko , Oleksiy M. Kolomoyskyy
CPC classification number: H04M3/5158 , H04M3/2218 , H04M3/42365 , H04M3/51 , H04M3/5175 , H04M3/5191 , H04M3/5237 , H04M3/5238
Abstract: A system for enabling collaboration between two or more customer contact campaigns running within a call center environment includes at least one outbound contact server (OCS) resident on a digital medium, the OCS including an automated dialer application resident on a digital medium thereon or accessible thereto for dialing contact numbers from contact records assembled for the running campaigns, a call monitoring and recording system executing from software on a digital medium, for monitoring call dialing progress and business results of completed calls, a central data repository for storing dialing progress and business results data collected by the running outbound campaigns, and a data sharing mechanism executing from software resident on a digital medium, accessible to each campaign running on the OCS for sharing collected data among the running campaigns. Shared data received by individual campaign instances is processed by the receiving campaign against one or more pre-configured business rules to determine whether to modify campaign contact records, campaign dialing patterns and or campaign dialing methods.
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公开(公告)号：US20130208882A1
公开(公告)日：2013-08-15
申请号：US13717689
申请日：2012-12-17
Inventor： Stanislav V. Zgardovski , Vadim Y. Zyarko , Oleksiy M. Kolomoyskyy
IPC: H04M3/51
CPC classification number: H04M3/5158 , H04M3/2218 , H04M3/42365 , H04M3/51 , H04M3/5175 , H04M3/5191 , H04M3/5237 , H04M3/5238
Abstract: A system for enabling collaboration between two or more customer contact campaigns running within a call center environment includes at least one outbound contact server (OCS) resident on a digital medium, the OCS including an automated dialer application resident on a digital medium thereon or accessible thereto for dialing contact numbers from contact records assembled for the running campaigns, a call monitoring and recording system executing from software on a digital medium, for monitoring call dialing progress and business results of completed calls, a central data repository for storing dialing progress and business results data collected by the running outbound campaigns, and a data sharing mechanism executing from software resident on a digital medium, accessible to each campaign running on the OCS for sharing collected data among the running campaigns. Shared data received by individual campaign instances is processed by the receiving campaign against one or more pre-configured business rules to determine whether to modify campaign contact records, campaign dialing patterns and or campaign dialing methods.
Abstract translation: 用于实现在呼叫中心环境中运行的两个或多个客户联系人活动之间的协作的系统包括驻留在数字媒体上的至少一个出站联系人服务器（OCS），所述OCS包括驻留在其上的数字媒体上的自动拨号程序应用程序 用于从为运行活动组装的联系人记录中拨打联系电话号码，从数字媒体上的软件执行的呼叫监控和记录系统，用于监控呼叫拨号进度和已完成呼叫的业务结果，用于存储拨号进度和业务结果的中央数据存储库 由运行的出站活动收集的数据，以及从数字媒体上驻留的软件执行的数据共享机制，可在OCS上运行的每个运动可访问，以便在正在运行的运动中共享收集的数据。 各个广告系列实例收到的共享数据由接收广告系列根据一个或多个预先配置的业务规则进行处理，以确定是否修改广告系列联系人记录，广告系列拨号模式和/或广告系列拨号方式。
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