-
公开(公告)号：US10831606B2
公开(公告)日：2020-11-10
申请号：US16135375
申请日：2018-09-19
Applicant: HEWLETT PACKARD ENTERPRISE DEVELOPMENT LP
Inventor： James T. Bodner , David Blocker , Darrell R. Haskell , Thomas E. Kessler
Abstract: Example implementations relate to automatic diagnostic mode to identify a potential cause of a boot problem of a system. In an example, the automatic diagnostic mode iteratively isolates subsystems of the system in coordination with a baseboard management controller. For each iteration of subsystem isolation, a system boot is executed while a subsystem is isolated. The system boot is monitored against a watchdog timer of the baseboard management controller to determine if the system boot is successful. If the system boot is successful, the isolated subsystem is marked as a potential cause of the boot problem of the system. If the system boot is unsuccessful, the automatic diagnostic mode continues to iteratively isolate the subsystems.
-
公开(公告)号：US20200089572A1
公开(公告)日：2020-03-19
申请号：US16135375
申请日：2018-09-19
Applicant: HEWLETT PACKARD ENTERPRISE DEVELOPMENT LP
Inventor： James T. Bodner , David Blocker , Darrell R. Haskell , Thomas E. Kessler
Abstract: Example implementations relate to automatic diagnostic mode to identify a potential cause of a boot problem of a system. In an example, the automatic diagnostic mode iteratively isolates subsystems of the system in coordination with a baseboard management controller. For each iteration of subsystem isolation, a system boot is executed while a subsystem is isolated. The system boot is monitored against a watchdog timer of the baseboard management controller to determine if the system boot is successful. If the system boot is successful, the isolated subsystem is marked as a potential cause of the boot problem of the system. If the system boot is unsuccessful, the automatic diagnostic mode continues to iteratively isolate the subsystems.
-
公开(公告)号：US20220222630A1
公开(公告)日：2022-07-14
申请号：US17145786
申请日：2021-01-11
Applicant: Hewlett Packard Enterprise Development LP
Inventor： Bradley Sobotka , David Blocker , Carlos Antar Gutierrez Arriaga , Juan Carlos Zumbado Pardo
IPC: G06Q10/00 , G06Q30/06 , G06Q30/02 , G06F16/906
Abstract: Embodiments described herein are generally directed to various use cases involving turning text data into actionable evidence. According to an example, text-based information relating to an issue associated with a product or service of a vendor is receive via a self-service SaaS portal and includes one or both of structured data and unstructured data. The text-based information is classified and analyzed by parsing out a first set of facts from the structured data. A second set of facts is identified by applying a taxonomy to the text-based information. A lookup value is created by aggregating the first and second sets of facts. Guidance, representing a proposed resolution of the issue, a recommended next troubleshooting step in connection with evaluation of the issue, or other guidance relating to the issue, is then extracted from a lookup table based on the lookup value.
-
公开(公告)号：US10540232B2
公开(公告)日：2020-01-21
申请号：US15708741
申请日：2017-09-19
Applicant: HEWLETT PACKARD ENTERPRISE DEVELOPMENT LP
Inventor： Andy Brown , James T Bodner , David Blocker , James A Blocker
Abstract: Examples disclosed herein relate to using a programmable logic device to perform a recovery operation on non-volatile storage devices. In response to receiving an indication to perform recovery, multiple storage devices are set to a predetermined value by the PLD. Recovery of the storage devices is to begin based on the predetermined value setting.
