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公开(公告)号：US20120150632A1
公开(公告)日：2012-06-14
申请号：US12963000
申请日：2010-12-08
申请人： James FAN , Thomas BARRETT , Jennifer K. LAM
发明人： James FAN , Thomas BARRETT , Jennifer K. LAM
CPC分类号： G06Q30/016 , G06Q30/01 , G06Q30/0251
摘要： Providing troubleshooting information at a customer premises equipment device to be used with a service provided by a service provider includes storing operating instructions on a local storage of the customer premises equipment device. A search request is received, from a user of the customer premises equipment device, for operating instructions for resolving an issue related to the customer premises equipment device. A display screen displays a guided tutorial for implementing the operating instructions for resolving the issue. Assistance information, obtained by the service provider, is provided to the customer premises equipment device when implementing the operating instructions for resolving the issue does not resolve the issue.
摘要翻译： 在与由服务提供商提供的服务一起使用的客户驻地设备设备处提供故障排除信息包括将操作指令存储在客户驻地设备设备的本地存储器上。 从客户驻地设备设备的用户接收用于解决与客户驻地设备设备有关的问题的操作指令的搜索请求。 显示屏幕显示用于实现解决问题的操作说明的指导教程。 由服务提供商获得的协助信息在实施用于解决问题的操作说明不能解决问题时，提供给客户驻地设备设备。
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公开(公告)号：US20110143786A1
公开(公告)日：2011-06-16
申请号：US12638240
申请日：2009-12-15
申请人： James FAN , Thomas BARRETT , Jennifer LAM
发明人： James FAN , Thomas BARRETT , Jennifer LAM
摘要： A system for restricting a functionality of a wireless device includes the wireless device and a movement sensor. The movement sensor determines a speed at which the wireless device is moving. The movement sensor transmits a signal when the speed is greater than a predetermined threshold. The signal is at least partially a basis to restrict the functionality, wherein the restriction does not completely disable the functionality.
摘要翻译： 用于限制无线设备的功能的系统包括无线设备和移动传感器。 移动传感器确定无线设备正在移动的速度。 当速度大于预定阈值时，移动传感器发送信号。 信号至少部分地是限制功能的基础，其中限制不完全禁用功能。
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