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    System and method for measuring and improving search result relevance based on user satisfaction
    1.
    发明授权
    System and method for measuring and improving search result relevance based on user satisfaction 有权
    基于用户满意度测量和提高搜索结果相关性的系统和方法

    公开(公告)号：US07526470B1

    公开(公告)日：2009-04-28

    申请号：US10446537

    申请日：2003-05-28

    申请人： Kuldeep Karnawat ,  Thomas D. White ,  Mark B. Mydland ,  Steven C. Fox ,  Thomas A. Taylor

    发明人： Kuldeep Karnawat ,  Thomas D. White ,  Mark B. Mydland ,  Steven C. Fox ,  Thomas A. Taylor

    IPC分类号： G06F17/30

    CPC分类号： G06F17/30964 ,  G06F17/30867 ,  Y10S707/99932 ,  Y10S707/99933 ,  Y10S707/99934 ,  Y10S707/99935 ,  Y10S707/99936

    摘要： Systems and methods for measuring and improving search result relevance based on user satisfaction are disclosed. An event log is preferably scanned to determine the start and the end of a session. User behaviors within the session are preferably identified. User satisfaction is preferably estimated based on the user behaviors. User satisfaction is preferably a measure of the user's perception of the extent to which a result correlates to his intent based on his behaviors. User satisfaction is preferably estimated to be one of three satisfaction levels: satisfied, partially-satisfied, and dissatisfied. Symptoms, which are indications of a need for improvement within a search system, are preferably observed based on the user behaviors and the user satisfaction. Diagnostics, which are conditions that prevent a search system from performing optimally, are preferably derived based on the symptoms. A performance report for the search system based, at least in part, on the user satisfaction and the diagnostics may be generated. Such a report may be analyzed to determine methods for improving the relevance of results generated by the search system.

    摘要翻译： 披露了基于用户满意度测量和改进搜索结果相关性的系统和方法。 优选扫描事件日志以确定会话的开始和结束。 优选地识别会话内的用户行为。 优选地基于用户行为来估计用户满意度。 用户满意度最好是用户对根据他的行为与他的意图相关程度的看法的度量。 用户满意度最好被估计为三个满意度之一：满足，部分满足和不满意。 基于用户行为和用户满意度，优选观察到在搜索系统内需要改进的迹象。 诊断是阻止搜索系统优化执行的条件，优选地基于症状导出。 可以产生至少部分地基于用户满意度和诊断的搜索系统的性能报告。 可以分析这样的报告以确定用于提高搜索系统产生的结果的相关性的方法。