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公开(公告)号：US08340257B1
公开(公告)日：2012-12-25
申请号：US11972926
申请日：2008-01-11
CPC分类号： H04M1/72519 , H04M1/2535 , H04M3/493 , H04M2203/251 , H04M2203/254
摘要： A method for switching interactive modes in a menu system is disclosed. An audio interactive voice response session is established to provide audio menus to a communication device. A data session with said communication device is also established. The data session is used to instruct the communication device to display indicia that a second mode may be activated. The indicia may be an icon indicative of the second mode. A user selection of the indicia on the communication device sends a message to the IVR system indicating that the second mode is to be activated. The second mode may be a text mode wherein text menus are presented to the user instead of audio menus. The second mode may be a suspend mode whereby the IVR session is halted at its present menu choices and saved for later reactivation.
摘要翻译： 公开了一种在菜单系统中切换交互模式的方法。 建立音频交互式语音响应会话以向通信设备提供音频菜单。 还建立了与所述通信设备的数据会话。 数据会话用于指示通信设备显示可以激活第二模式的标记。 标记可以是指示第二模式的图标。 通信设备上的标记的用户选择向IVR系统发送指示要激活第二模式的消息。 第二模式可以是其中文本菜单被呈现给用户而不是音频菜单的文本模式。 第二模式可以是暂停模式，其中IVR会话在其当前菜单选项处停止并保存以供稍后重新激活。
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2.发明授权公开(公告)号：US09065898B1
公开(公告)日：2015-06-23
申请号：US11764625
申请日：2007-06-18
申请人： Stevan A. Klesper , Arun Santharam , Timothy Kevin McGinnis , Lyle Walter Paczkowski , Ray N. Durkin
发明人： Stevan A. Klesper , Arun Santharam , Timothy Kevin McGinnis , Lyle Walter Paczkowski , Ray N. Durkin
CPC分类号： H04M3/2281 , H04M3/42348 , H04M3/5116 , H04M7/0033 , H04W4/02 , H04W4/90
摘要： A communication network comprises a public safety answering point, a responder device, and a customer information system. The public safety answering point receives a call from a caller and signaling for the call. The signaling indicates a key associated with the call. The public safety answering point transfers dispatch information that identifies the key to the responder device. The responder device receives the dispatch information and generates and transmits a context request that indicates the key. The responder device receives a context response that includes a context information. The customer information system receives the context request, processes the context request to select the context information from a plurality of context information based on the key, and transfers the context response.
摘要翻译： 通信网络包括公共安全应答点，应答器设备和客户信息系统。 公共安全应答点接收来自呼叫者的呼叫和呼叫的信令。 信令指示与呼叫相关联的密钥。 公共安全应答点将识别密钥的调度信息传送到应答器设备。 响应者设备接收分派信息，并生成并发送指示密钥的上下文请求。 应答器设备接收包括上下文信息的上下文响应。 客户信息系统接收上下文请求，根据密钥处理上下文请求以从多个上下文信息中选择上下文信息，并传送上下文响应。
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公开(公告)号：US08000678B1
公开(公告)日：2011-08-16
申请号：US11764665
申请日：2007-06-18
申请人： Stevan A. Klesper , Arun Santharam , Timothy Kevin McGinnis , Lyle Walter Paczkowski , Ray N. Durkin
发明人： Stevan A. Klesper , Arun Santharam , Timothy Kevin McGinnis , Lyle Walter Paczkowski , Ray N. Durkin
IPC分类号： H04M11/04
CPC分类号： H04M11/04 , H04M2242/30
摘要： An emergency service system receives a call transmitted from a calling device to an emergency service to obtain assistance for a person, receives from a responder device a personal information request for personal information associated with the person, wherein the personal information request includes a personal identification read by the responder device that identifies the person, determines if the responder device is authorized to request the personal information, and transfers the personal information to the responder device if the responder device is authorized.
摘要翻译： 紧急服务系统接收从呼叫装置发送到紧急服务的呼叫以获得对人的帮助，从应答者设备接收与该人有关的个人信息的个人信息请求，其中个人信息请求包括个人识别读取 由响应者设备识别该人，确定响应者设备是否被授权请求个人信息，并且如果应答者设备被授权则将该个人信息传送到应答器设备。
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公开(公告)号：US08325882B1
公开(公告)日：2012-12-04
申请号：US11764584
申请日：2007-06-18
申请人： Stevan A. Klesper , Arun Santharam , Timothy Kevin McGinnis , Lyle Walter Paczkowski , Ray N. Durkin
发明人： Stevan A. Klesper , Arun Santharam , Timothy Kevin McGinnis , Lyle Walter Paczkowski , Ray N. Durkin
IPC分类号： H04M11/04
CPC分类号： H04M11/04
摘要： A communication network comprises a calling device, a call processing system, and a customer information system. The calling device transmits a call request for an emergency call to the call processing system. The call request includes a caller identification that identifies a caller. The call processing system receives the call request, generates and transfers first signaling for the call that includes the caller identification and a key, and generates and transfers second signaling for the call that includes the key. The customer information system has a plurality of context information stored in association with a plurality of caller identifications. The customer information system receives the first signaling for the call, processes the caller identification to determine a context information from the plurality of context information associated with the caller identification, and stores the key in association with the context information.
摘要翻译： 通信网络包括主叫设备，呼叫处理系统和客户信息系统。 呼叫装置向呼叫处理系统发送紧急呼叫的呼叫请求。 呼叫请求包括标识呼叫者的呼叫者身份。 呼叫处理系统接收呼叫请求，生成并传送包括呼叫者识别和密钥的呼叫的第一信令，并产生并传送包括密钥的呼叫的第二信令。 客户信息系统具有与多个呼叫者标识相关联地存储的多个上下文信息。 客户信息系统接收用于呼叫的第一信令，处理呼叫者识别，以从与呼叫者标识相关联的多个上下文信息中确定上下文信息，并且将该密钥与上下文信息相关联地存储。
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公开(公告)号：US08588394B2
公开(公告)日：2013-11-19
申请号：US11534606
申请日：2006-09-22
申请人： Matthew C. Schlesener , Pallavur Sankaranaraynan , Brian D. Mauer , Stevan A. Klesper , Lyle Paczkowski
发明人： Matthew C. Schlesener , Pallavur Sankaranaraynan , Brian D. Mauer , Stevan A. Klesper , Lyle Paczkowski
CPC分类号： H04M3/4931 , H04L65/1096
摘要： A method, medium, and content switch device are provided for enhanced directory assistance. A GPS-enabled wireless phone generates directory assistance requests that are monitored and processed by the content switch and a directory assistance platform to generate results that satisfy the directory assistance requests. The content switch intelligently monitors the directory assistance sessions and dynamically invokes value-adding services that delivers rich content in addition to the results to the GPS-enable wireless phone or other registered client devices based on the directory assistance requests or results. The value-adding services may include pushing driving directions to the GPS-enable wireless phone, providing training video content corresponding to vendors associated with the directory assistance requests, or connecting the GPS-enabled wireless phone to a live video-conferencing session.
摘要翻译： 提供了一种方法，媒体和内容切换设备，用于增强目录的帮助。 启用GPS的无线电话产生由内容交换机和目录协助平台监视和处理的目录协助请求，以生成满足目录协助请求的结果。 内容交换机智能地监视目录协助会话，并根据目录帮助请求或结果动态地调用增值服务，除了将结果提供给启用GPS的无线电话或其他注册的客户端设备之外还提供丰富的内容。 增值服务可以包括将驾驶方向推向启用GPS的无线电话，提供对应于与目录援助请求相关联的供应商的训练视频内容，或将支持GPS的无线电话连接到实况视频会议会话。
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公开(公告)号：US08767555B1
公开(公告)日：2014-07-01
申请号：US12464242
申请日：2009-05-12
申请人： Wen Xue , Stevan A. Klesper , Arun Manroa
发明人： Wen Xue , Stevan A. Klesper , Arun Manroa
CPC分类号： H04M7/1205 , H04L45/00 , H04L65/1069 , H04W40/00 , H04W40/02
摘要： What is disclosed is a method of operating a call processing system to route a voice-over-packet call between a wireless communication device and a destination device, where the destination device is located in a geographic area served by a communication network. The method includes receiving a request for the call originating from the wireless communication device, where the request comprises a destination identifier of the destination device and a location identifier of the wireless communication device. The method also includes processing the destination identifier and the location identifier to determine if the wireless communication device is located in the geographic area served by the communication network. The method also includes selecting a first route for the call from a packet network serving the wireless communication device to the communication network serving the destination device if the wireless communication device is located in the geographic area served by the communication network, and selecting a second route for the call from the packet network serving the wireless communication device to the communication network serving the destination device if the wireless communication device is not located in the geographic area served by the communication network. The method also includes transferring routing instructions for the call.
摘要翻译： 公开的是一种操作呼叫处理系统以在无线通信设备和目的地设备之间路由分组呼叫的方法，其中目的地设备位于由通信网络服务的地理区域中。 该方法包括接收对于从无线通信设备发起的呼叫的请求，其中请求包括目的地设备的目的地标识符和无线通信设备的位置标识符。 该方法还包括处理目的地标识符和位置标识符，以确定无线通信设备是否位于由通信网络服务的地理区域中。 该方法还包括：如果无线通信设备位于由通信网络服务的地理区域中，则从服务于无线通信设备的分组网络到服务目的地设备的通信网络，选择用于呼叫的第一路由，并且选择第二路由 用于如果无线通信设备不在通信网络所服务的地理区域中，则从服务于无线通信设备的分组网络到服务目的设备的通信网络的呼叫。 该方法还包括传送呼叫的路由指令。
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公开(公告)号：US08175614B1
公开(公告)日：2012-05-08
申请号：US12247285
申请日：2008-10-08
申请人： Douglas R. Green , Stevan A. Klesper , Manoj Monga , Lei Zhu , Wen Xue
发明人： Douglas R. Green , Stevan A. Klesper , Manoj Monga , Lei Zhu , Wen Xue
CPC分类号： H04W64/00 , H04M3/42348 , H04W4/90
摘要： There is disclosed herein a method, system and computer software product for associating a location with a wireless modem, wherein the modem has a modem identifier and a registered address associated therewith and wherein the method comprises: receiving a communication transmitted by the modem wherein the communication includes the modem identifier; determining whether the base station first receiving the communication is located within a predetermined proximity of the registered address; associating with the communication a receiving base station identifier of the base station that first received the communication; associating with the registered address a registered address base station identifier associated therewith; and comparing the registered address base station identifier with the receiving base station identifier.
摘要翻译： 这里公开了一种用于将位置与无线调制解调器相关联的方法，系统和计算机软件产品，其中调制解调器具有调制解调器标识符和与其相关联的注册地址，并且其中该方法包括：接收由调制解调器发送的通信，其中通信 包括调制解调器标识符; 确定所述基站首先接收所述通信是否位于所述注册地址的预定接近度内; 与所述通信相关联的是首先接收到所述通信的所述基站的接收基站标识符; 与注册地址相关联的与其相关联的注册地址基站标识符; 以及将注册的地址基站标识符与接收基站标识符进行比较。
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公开(公告)号：US08718596B1
公开(公告)日：2014-05-06
申请号：US12369833
申请日：2009-02-12
申请人： Wen Xue , Talat Jamshidi , Stevan A. Klesper , Ihab Amin Guirguis
发明人： Wen Xue , Talat Jamshidi , Stevan A. Klesper , Ihab Amin Guirguis
摘要： A wireless device identifier and an access point identifier are associated with location information that identifies a location associated with a network access point that is associated with the access point identifier. Call signaling information requesting a call to an emergency service is received from a wireless device connected wirelessly to the network access point via a wireless network connection. The access point identifier is received from the wireless device. Based on the access point identifier, and the wireless device identifier, the location information is retrieved. The location information is transferred to an emergency service system. The call for the emergency service is established to the emergency service system.
摘要翻译： 无线设备标识符和接入点标识符与标识与与接入点标识符相关联的网络接入点相关联的位置的位置信息相关联。 从经由无线网络连接无线连接到网络接入点的无线设备接收到请求呼叫紧急服务的呼叫信令信息。 从无线设备接收接入点标识符。 基于接入点标识符和无线设备标识符，检索位置信息。 位置信息被传送到紧急服务系统。 应急服务系统建立了紧急服务呼叫。
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公开(公告)号：US20080084987A1
公开(公告)日：2008-04-10
申请号：US11534606
申请日：2006-09-22
申请人： Matthew C. Schlesener , Pallavur Sankaranaraynan , Brian D. Mauer , Stevan A. Klesper , Lyle Paczkowski
发明人： Matthew C. Schlesener , Pallavur Sankaranaraynan , Brian D. Mauer , Stevan A. Klesper , Lyle Paczkowski
IPC分类号： H04M3/42
CPC分类号： H04M3/4931 , H04L65/1096
摘要： A method, medium, and content switch device are provided for enhanced directory assistance. A GPS-enabled wireless phone generates directory assistance requests that are monitored and processed by the content switch and a directory assistance platform to generate results that satisfy the directory assistance requests. The content switch intelligently monitors the directory assistance sessions and dynamically invokes value-adding services that delivers rich content in addition to the results to the GPS-enable wireless phone or other registered client devices based on the directory assistance requests or results. The value-adding services may include pushing driving directions to the GPS-enable wireless phone, providing training video content corresponding to vendors associated with the directory assistance requests, or connecting the GPS-enabled wireless phone to a live video-conferencing session.
摘要翻译： 提供了一种方法，媒体和内容切换设备，用于增强目录的帮助。 启用GPS的无线电话产生由内容交换机和目录协助平台监视和处理的目录协助请求，以生成满足目录协助请求的结果。 内容交换机智能地监视目录协助会话，并根据目录帮助请求或结果动态地调用增值服务，除了将结果提供给启用GPS的无线电话或其他注册的客户端设备之外还提供丰富的内容。 增值服务可以包括将驾驶方向推向启用GPS的无线电话，提供对应于与目录援助请求相关联的供应商的训练视频内容，或将支持GPS的无线电话连接到实况视频会议会话。
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