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公开(公告)号：US20060161884A1
公开(公告)日：2006-07-20
申请号：US11037659
申请日：2005-01-18
IPC分类号： G06F9/44
CPC分类号： G06F11/3457 , G06F11/3442 , G06F11/3447 , G06F2201/81 , G06F2201/87 , G06Q10/06
摘要： In one aspect, a method of instructing at least one operator in a best practices implementation of a process for managing resource capacity in an information technology (IT) environment is provided. The method comprising providing instructions to the at least one operator to perform acts of: (A) creating at least one model of at least some aspects of the IT environment; (B) analyzing the at least one model to determine cost information relating to the modeled IT environment; (C) applying at least one simulated use condition to the at least one model; (D) analyzing performance of the at least one model under the at least one simulated use condition to determine information relating to at least a utilization of resources in the modeled IT environment and to determine resources in the modeled IT environment that create performance bottlenecks in the modeled IT environment; and (E) modifying at least one aspect of the at least one model impacting resource capacity based on the information determined in (B) and/or (D).
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公开(公告)号：US20060161883A1
公开(公告)日：2006-07-20
申请号：US11037658
申请日：2005-01-18
IPC分类号： G06F9/44
CPC分类号： G06Q10/06
摘要： In one aspect, a method of instructing at least one operator in a best practices implementation of a process for managing resource capacity in an information technology (IT) environment is provided. The method comprising providing instructions to the at least one operator to perform acts of: (A) creating at least one model of at least some aspects of the IT environment; (B) analyzing the at least one model to determine cost information relating to the modeled IT environment; (C) applying at least one simulated use condition to the at least one model; (D) analyzing performance of the at least one model under the at least one simulated use condition to determine information relating to at least a utilization of resources in the modeled IT environment and to determine resources in the modeled IT environment that create performance bottlenecks in the modeled IT environment; and (E) modifying at least one aspect of the at least one model impacting resource capacity based on the information determined in (B) and/or (D).
摘要翻译： 在一个方面，提供了一种指导至少一个操作者在信息技术（IT）环境中管理资源容量的过程的最佳实践实现中的方法。 所述方法包括向所述至少一个运营商提供指令以执行以下动作：（A）创建所述IT环境的至少一些方面的至少一个模型; （B）分析所述至少一个模型以确定与所建模的IT环境相关的成本信息; （C）将至少一个模拟使用条件应用于所述至少一个模型; （D）在所述至少一个模拟使用条件下分析所述至少一个模型的性能，以确定与所建模的IT环境中的资源的至少利用有关的信息，并且确定在所建模的IT环境中创建性能瓶颈的资源 建模IT环境; 和（E）基于在（B）和/或（D）中确定的信息来修改影响资源能力的至少一个模型的至少一个方面。
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公开(公告)号：US20060161879A1
公开(公告)日：2006-07-20
申请号：US11037724
申请日：2005-01-18
申请人： Michael Lubrecht , Kathryn Pizzo , Dinah Turner , Mark Sutherland
发明人： Michael Lubrecht , Kathryn Pizzo , Dinah Turner , Mark Sutherland
IPC分类号： G06F9/44
摘要： One embodiment is directed to a method of instructing at least one operator in a best practices implementation of a standards facility for managing at least one standard in an information technology (IT) environment comprising a plurality of standards to be managed, the IT environment being managed in accordance with at least some aspects of the Microsoft Operations Framework (MOF), the at least some aspects of the MOF comprising a change management service management function (SMF) that documents, assesses the impact of, approves, schedules and reviews changes in the IT environment and a configuration management SMF that identifies and documents components of the IT environment and relationships between them. The method comprises an act of: (A) instructing the at least one operator to treat the at least one standard as a configuration item so that changes to the at least one standard are managed in accordance with the change management SMF and so that the at least one standard is tracked in accordance with the configuration management SMF.
摘要翻译： 一个实施例涉及一种指示至少一个操作者在标准设施的最佳实践实施中的方法，用于管理信息技术（IT）环境中的至少一个标准，包括要管理的多个标准，管理的IT环境 根据Microsoft操作框架（MOF）的至少一些方面，MOF的至少一些方面包括变更管理服务管理功能（SMF），该变更管理服务管理功能（SMF）记录，评估影响，批准，计划和评估变更的变更管理功能 IT环境和配置管理SMF，用于识别和记录IT环境的组件以及它们之间的关系。 该方法包括以下动作：（A）指示所述至少一个操作者将所述至少一个标准视为配置项，使得根据所述变更管理SMF来管理对所述至少一个标准的改变，并且使得所述at 根据配置管理SMF跟踪至少一个标准。
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公开(公告)号：US20060161444A1
公开(公告)日：2006-07-20
申请号：US11037781
申请日：2005-01-18
申请人： Michael Lubrecht , Kathryn Pizzo , Dinah Turner , Mark Sutherland
发明人： Michael Lubrecht , Kathryn Pizzo , Dinah Turner , Mark Sutherland
CPC分类号： G06F8/00 , G06Q10/06395
摘要： One embodiment is directed to a method of instructing at least one operator in a best practices implementation of a standards facility for managing at least one standard in an information technology (IT) environment comprising a plurality of standards to be managed, the IT environment being managed in accordance with at least some aspects of the Microsoft Operations Framework (MOF), the at least some aspects of the MOF comprising a change management service management function (SMF) that documents, assesses the impact of, approves, schedules and reviews changes in the IT environment and a configuration management SMF that identifies and documents components of the IT environment and relationships between them. The method comprises an act of: (A) instructing the at least one operator to treat the at least one standard as a configuration item so that changes to the at least one standard are managed in accordance with the change management SMF and so that the at least one standard is tracked in accordance with the configuration management SMF.
摘要翻译： 一个实施例涉及一种指示至少一个操作者在标准设施的最佳实践实施中的方法，用于管理信息技术（IT）环境中的至少一个标准，包括要管理的多个标准，管理的IT环境 根据Microsoft操作框架（MOF）的至少一些方面，MOF的至少一些方面包括变更管理服务管理功能（SMF），该变更管理服务管理功能（SMF）记录，评估影响，批准，计划和评估变更的变更管理功能 IT环境和配置管理SMF，用于识别和记录IT环境的组件以及它们之间的关系。 该方法包括以下动作：（A）指示所述至少一个操作者将所述至少一个标准视为配置项，使得根据所述变更管理SMF来管理对所述至少一个标准的改变，并且使得所述at 根据配置管理SMF跟踪至少一个标准。
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公开(公告)号：US20060064481A1
公开(公告)日：2006-03-23
申请号：US10943762
申请日：2004-09-17
IPC分类号： G06F15/173
CPC分类号： H04L41/5038 , H04L41/0886 , H04L41/5019
摘要： In one aspect, a method of instructing operators in a best practices implementation of a service monitoring and control (SMC) facility performing a plurality of functions in a computer system comprising a plurality of services to be monitored is provided. The method comprises an act of providing best practices instructions for the implementation of the SMC facility in a hierarchical manner so that the implementation of the SMC facility is described as comprising a plurality of top level activities to be performed during the operation of the SMC, with each of the plurality of top level activities being described as comprising at least one lower level sub-activity, the top level activities comprising, assessing performance of the SMC facility, in response to information learned during assessing the performance of the SMC facility, implementing at least one change in the SMC facility, monitoring the computer system with the changed SMC facility for an occurrence of at least one event, and automatically performing at least one control action in response to the occurrence of the at least one event. In another aspect, a top-level activity of collaborating with one or more developers is described, resulting in a change to at least one change to software executed on the computer system. In another aspect, at least a part of the effectiveness of an SMC facility is automatically assessed, and in response, one of the plurality of functions performed by the SMC facility is automatically changed.
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公开(公告)号：US20060064486A1
公开(公告)日：2006-03-23
申请号：US10994818
申请日：2004-11-22
IPC分类号： G06F15/173
CPC分类号： H04L41/5038 , H04L41/0886 , H04L41/5019
摘要： In one aspect, a method of instructing operators in a best practices implementation of a service monitoring and control (SMC) facility performing a plurality of functions in a computer system comprising a plurality of services to be monitored is provided. The method comprises an act of providing best practices instructions for the implementation of the SMC facility in a hierarchical manner so that the implementation of the SMC facility is described as comprising a plurality of top level activities to be performed during the operation of the SMC, with each of the plurality of top level activities being described as comprising at least one lower level sub-activity, the top level activities comprising, assessing performance of the SMC facility, in response to information learned during assessing the performance of the SMC facility, implementing at least one change in the SMC facility, monitoring the computer system with the changed SMC facility for an occurrence of at least one event, and automatically performing at least one control action in response to the occurrence of the at least one event. In another aspect, a top-level activity of collaborating with one or more developers is described, resulting in a change to at least one change to software executed on the computer system. In another aspect, at least a part of the effectiveness of an SMC facility is automatically assessed, and in response, one of the plurality of functions performed by the SMC facility is automatically changed.
摘要翻译： 一方面，提供一种指示操作者在包括要监视的多个服务的计算机系统中执行多个功能的服务监视和控制（SMC）设施的最佳实践实现的方法。 该方法包括以层次的方式提供用于实施SMC设施的最佳实践指令的动作，使得SMC设施的实现被描述为包括将在SMC的操作期间执行的多个顶级活动，其中， 所述多个顶级活动中的每一个被描述为包括至少一个较低级别的子活动，所述顶级活动包括响应于在评估SMC设施的执行期间学习的信息来评估SMC设施的性能， SMC设施中的至少一个变化，监视具有改变的SMC设施的计算机系统以发生至少一个事件，并且响应于至少一个事件的发生自动执行至少一个控制动作。 在另一方面，描述了与一个或多个开发者协作的顶级活动，导致对计算机系统上执行的软件的至少一个改变的改变。 在另一方面，自动评估SMC设施的有效性的至少一部分，并且作为响应，SMC设施执行的多个功能中的一个功能被自动改变。
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公开(公告)号：US20060064485A1
公开(公告)日：2006-03-23
申请号：US10994684
申请日：2004-11-22
IPC分类号： G06F15/173
CPC分类号： H04L41/5038 , H04L41/0886 , H04L41/5019
摘要： In one aspect, a method of instructing operators in a best practices implementation of a service monitoring and control (SMC) facility performing a plurality of functions in a computer system comprising a plurality of services to be monitored is provided. The method comprises an act of providing best practices instructions for the implementation of the SMC facility in a hierarchical manner so that the implementation of the SMC facility is described as comprising a plurality of top level activities to be performed during the operation of the SMC, with each of the plurality of top level activities being described as comprising at least one lower level sub-activity, the top level activities comprising, assessing performance of the SMC facility, in response to information learned during assessing the performance of the SMC facility, implementing at least one change in the SMC facility, monitoring the computer system with the changed SMC facility for an occurrence of at least one event, and automatically performing at least one control action in response to the occurrence of the at least one event. In another aspect, a top-level activity of collaborating with one or more developers is described, resulting in a change to at least one change to software executed on the computer system. In another aspect, at least a part of the effectiveness of an SMC facility is automatically assessed, and in response, one of the plurality of functions performed by the SMC facility is automatically changed.
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