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    Systems and methods for management and dissemination of information from a controlled environment facility
    4.
    发明授权
    Systems and methods for management and dissemination of information from a controlled environment facility 有权
    从受控环境设施管理和传播信息的系统和方法

    公开(公告)号：US08670533B1

    公开(公告)日：2014-03-11

    申请号：US11810691

    申请日：2007-06-06

    申请人： Rajesh R. Hingoranee ,  Richard Falcone ,  Michelle L. Polozola ,  Luke Keiser ,  Marc Hite ,  Lee R. Johnson ,  LeAnn Estes Hoffman

    发明人： Rajesh R. Hingoranee ,  Richard Falcone ,  Randy Hoffman ,  Michelle L. Polozola ,  Luke Keiser ,  Marc Hite ,  Lee R. Johnson

    IPC分类号： H04M15/00

    CPC分类号： H04M3/4211 ,  H04M3/42068 ,  H04M3/493 ,  H04M3/533 ,  H04M15/06

    摘要： Dissemination of information from a controlled environment facility employs facility information management functionality managing resident information and facility information, and call manager functionality selectively providing at least a portion of the resident information and/or the facility information to an outside party and/or professionals associated with the facility in an automated manner. The invention may employ outgoing IVR functionality to provide select portions of the resident information to appropriate professionals at the time of intake of a new resident. The invention may conduct a reverse auction among professionals offering a particular good or service, manage information related to providers of services or goods for residents of a facility, provide an outside party this information including results of a reverse auction, and notify a selected provider of selection of that provider by the outside party to provide goods or services for a resident.

    摘要翻译： 从受控环境设施传播信息使用管理驻留信息和设施信息的设施信息管理功能，以及呼叫管理员功能选择性地向外部方和/或与其相关联的专业人员提供至少一部分驻留信息和/或设施信息 该设施以自动化方式。 本发明可以采用输出的IVR功能来在新居民摄入时向适当的专业人员提供常驻信息的选择部分。 本发明可以在提供特定商品或服务的专业人员之间进行反向拍卖，管理与设施居民的服务提供者或商品相关的信息，向外部方提供包括反向拍卖结果的信息，并通知所选择的提供商 由外部方选择提供者为居民提供货物或服务。

    System and method for proactively establishing a third-party payment account for services rendered to a resident of a controlled-environment facility
    6.
    发明授权
    System and method for proactively establishing a third-party payment account for services rendered to a resident of a controlled-environment facility 有权
    主动建立向受控环境设施的居民提供的服务的第三方支付帐户的系统和方法

    公开(公告)号：US09026468B2

    公开(公告)日：2015-05-05

    申请号：US12042861

    申请日：2008-03-05

    申请人： Veronica Martinez ,  Marc Hite ,  Luke Keiser

    发明人： Veronica Martinez ,  Marc Hite ,  Luke Keiser

    IPC分类号： G06Q40/00 ,  G06Q30/06 ,  G06Q30/04 ,  G06Q50/26 ,  G06Q50/32

    CPC分类号： G06Q20/02 ,  G06Q20/14 ,  G06Q20/28 ,  G06Q30/04 ,  G06Q30/06 ,  G06Q40/00 ,  G06Q50/26 ,  G06Q50/32

    摘要： Systems and methods for proactively establishing a third-party payment account for services rendered to a resident of a controlled-environment facility (“CEF”). A campaign-triggering event is detected, which triggers contact of prospective third-party (“3rd-party”) payers for a resident of a CEF in order to encourage such prospective 3rd-party payers to establish 3rd-party payment accounts for the resident. In this manner, the prospective 3rd-party payers are proactively contacted prior to an expected future demand for service by the resident. A method thus comprises identifying at least one prospective third-party payer for a resident of a controlled-environment facility, and proactively contacting the identified at least one prospective third-party payer prior to demand for service by the resident to encourage the identified at least one prospective third-party payer to establish a third-party payment account for payment for future service expected for the resident.

    摘要翻译： 主动建立向受控环境设施居民提供的服务的第三方支付帐户的系统和方法（“CEF”）。 检测到活动触发事件，这触发了潜在第三方（“第三方”）支付者对CEF居民的联系，以鼓励这些潜在的第三方付款人为居民建立第三方支付账户 。 以这种方式，在预期的未来的居民服务需求之前，预期的第三方付款人被主动联系。 因此，一种方法包括识别受控环境设施的居民的至少一个潜在的第三方付款人，并且在所述居民的服务需求之前主动地联系所识别的至少一个潜在的第三方付款人以鼓励所识别的至少 一个预期的第三方付款人建立第三方支付账户，以支付预期为居民的未来服务。

    System and Method for Proactively Establishing a Third-Party Payment Account for Services Rendered to a Resident of a Controlled-Environment Facility
    7.
    发明申请
    System and Method for Proactively Establishing a Third-Party Payment Account for Services Rendered to a Resident of a Controlled-Environment Facility 有权
    主动设立受管制环境设施居民服务第三方付款账户的制度和方法

    公开(公告)号：US20090228383A1

    公开(公告)日：2009-09-10

    申请号：US12042861

    申请日：2008-03-05

    申请人： Veronica Martinez ,  Marc Hite ,  Luke Keiser

    发明人： Veronica Martinez ,  Marc Hite ,  Luke Keiser

    IPC分类号： G06Q99/00

    CPC分类号： G06Q20/02 ,  G06Q20/14 ,  G06Q20/28 ,  G06Q30/04 ,  G06Q30/06 ,  G06Q40/00 ,  G06Q50/26 ,  G06Q50/32

    摘要： Systems and methods for proactively establishing a third-party payment account for services rendered to a resident of a controlled-environment facility (“CEF”). A campaign-triggering event is detected, which triggers contact of prospective third-party (“3rd-party”) payers for a resident of a CEF in order to encourage such prospective 3rd-party payers to establish 3rd-party payment accounts for the resident. In this manner, the prospective 3rd-party payers are proactively contacted prior to an expected future demand for service by the resident. A method thus comprises identifying at least one prospective third-party payer for a resident of a controlled-environment facility, and proactively contacting the identified at least one prospective third-party payer prior to demand for service by the resident to encourage the identified at least one prospective third-party payer to establish a third-party payment account for payment for future service expected for the resident.

    摘要翻译： 主动建立向受控环境设施居民提供的服务的第三方支付帐户的系统和方法（“CEF”）。 检测到活动触发事件，这触发了潜在第三方（“第三方”）支付者对CEF居民的联系，以鼓励这些潜在的第三方付款人为居民建立第三方支付账户 。 以这种方式，在预期的未来的居民服务需求之前，预期的第三方付款人被主动联系。 因此，一种方法包括识别受控环境设施的居民的至少一个潜在的第三方付款人，并且在所述居民的服务需求之前主动地联系所识别的至少一个潜在的第三方付款人以鼓励所识别的至少 一个预期的第三方付款人建立第三方支付账户，以支付预期为居民的未来服务。

    Systems and methods for management and dissemination of information from a controlled environment facility
    8.
    发明授权
    Systems and methods for management and dissemination of information from a controlled environment facility 有权
    从受控环境设施管理和传播信息的系统和方法

    公开(公告)号：US07519169B1

    公开(公告)日：2009-04-14

    申请号：US10952327

    申请日：2004-09-28

    申请人： Rajesh R. Hingoranee ,  Richard Falcone ,  Randy Hoffman ,  Luke Keiser ,  Marc Hite ,  Lee R. Johnson ,  Michelle L. Davis

    发明人： Rajesh R. Hingoranee ,  Richard Falcone ,  Randy Hoffman ,  Luke Keiser ,  Marc Hite ,  Lee R. Johnson ,  Michelle L. Davis

    IPC分类号： H04M15/00

    CPC分类号： H04M3/4211 ,  H04M3/42068 ,  H04M3/493 ,  H04M3/533

    摘要： Systems and methods for the dissemination of information from a controlled environment facility employ facility information management functionality managing resident information and facility information, and call manager functionality selectively providing at least a portion of the resident information and/or the facility information to an outside party in an automated manner. The invention may employ outgoing IVR functionality to provide select portions of the resident information in response to the call manager recognizing that a call is a first call by a resident, or a first call to a particular telephone number by a resident. The invention may manage information related to providers of services or goods for residents of a facility, provide an outside party this information, and notify a selected provider of selection of that provider by the outside party to provide goods or services for a resident.

    摘要翻译： 用于从受控环境设施传播信息的系统和方法使用管理驻留信息和设施信息的设施信息管理功能，以及呼叫管理器功能选择性地向外部方提供驻留信息和/或设施信息的至少一部分 自动化的方式。 本发明可以采用输出IVR功能来响应于呼叫管理器提供驻留信息的选择部分，该呼叫管理器识别呼叫是居民的第一呼叫，或由居民对特定电话号码的第一呼叫。 本发明可以管理与设施的居民的服务或商品的提供者相关的信息，向外部方提供该信息，并且通知外部方选择该提供者的所选择的提供商为居民提供商品或服务。

    Intelligent queuing of transaction records
    9.
    发明授权
    Intelligent queuing of transaction records 有权
    智能排队交易记录

    公开(公告)号：US07492881B1

    公开(公告)日：2009-02-17

    申请号：US10437839

    申请日：2003-05-14

    申请人： Marc Hite ,  Robert Mudd ,  Paula Jourde ,  Jimmie Jones, Jr. ,  Richard Falcone

    发明人： Marc Hite ,  Robert Mudd ,  Paula Jourde ,  Jimmie Jones, Jr. ,  Richard Falcone

    IPC分类号： H04M15/00

    CPC分类号： H04M15/00 ,  H04M15/09 ,  H04M15/47 ,  H04M2215/0148 ,  H04M2215/66

    摘要： Disclosed are systems and methods which provide intelligent queuing with respect to processing transaction records. According to one embodiment, transaction records, such as collect calling records, are initially processed to a point that they are ready for release to an appropriate third party for further processing, billing, and/or collection, and are submitted to a queue. Queued transaction records preferably have initial queuing period information associated therewith. Embodiments dynamically change such queuing period information while a transaction record is pending in the queue, such as based upon further intelligence collected with respect to the party to the transaction, based upon subsequent transaction behavior, etcetera.

    摘要翻译： 公开了提供关于处理交易记录的智能排队的系统和方法。 根据一个实施例，诸如收集呼叫记录的交易记录最初被处理成它们准备好发布到适当的第三方以进一步处理，计费和/或收集的点，并被提交到队列。 排队的交易记录优选地具有与其相关联的初始排队周期信息。 实例动态地改变这样的排队期间信息，同时交易记录在队列中待处理，诸如基于根据随后的交易行为等针对交易的一方收集的进一步的智能。